We booked this property and paid quite a bit for a San Diego area hotel based on TripAdvisor reviews so we had good expectations. Check in went okay and our room was fine. The room was on the bigger side and had a refrigerator so we were happy with that. Where it could be improved is in having queen instead of double beds and it could offer a more 'polished' finish in terms of the little details like having the sink drain properly, the windows closing properly, proper lighting and caulking in the washroom. Another thing we noticed is that there were fruit flies in the closet. We would expect it to be a much cleaner.
The public areas were very nicely laid out and the pool and restaurant were very comfortable with excellent views, however... What really got to us was the lack of quality service. One of the issues we had was with the concierge; she gave us both inaccurate and incomplete information with respect to both water taxi/transportation options and and restaurants in the Coronado area. She told us that the only close by restaurants were at the ferry landing a short walk away. We trusted her judgment and went to one of her recommendations... we received the worst service and food we have ever experienced. When we drove around Coronado on our last day, we found that there were many other establishments in an area that she had not mentioned - all within a 15 minute walk or 5 minute drive.
Another poor service experience was at the property restaurant at dinner time. We went for dinner after a busy day of sightseeing and ordered our food once the server was ready. While we waited for our food, our server did not show us any interest. After 45 minutes went by, we finally flagged down our server and asked for an update. She indicated that the kitchen is having a very busy day and our food was delayed as a result. The restaurant was only 1/4 full. When we received our food, the rice was undercooked, my husbands fish tacos were undercooked; kids food was dry and my medium burger was well done instead of medium and also lukewarm. This begs the question: if the kitchen is so busy, why was our food lukewarm when we received it? Clearly this is a service issue.
We would not recommend anyone to stay at this property due to the lack of quality service and lack of value for money.
- Official Description (provided by the hotel):
- Enjoy stunning views of the San Diego skyline from the balcony of your newly renovated luxury suite. Marriott Coronado Island Resort & Spa provides a comfortable atmosphere for relaxation and renewal with a variety of luxurious on-site features. Explore our tranquil beach community by renting a bike, basking on sun-filled beaches or taking a day trip into San Diego to see the famous zoo. Guests will discover convenience to beautiful sandy beaches, shopping and fine dining at Ferry Landing. After the day is done, return to our Coronado Island resort to relax in luxury with oversized bath tubs, down comforters and plush beds with cotton-rich linens. Flat-panel TVs, connectivity panels and high-speed Internet access keep guest well-entertained. Dine in for the freshest seafood at our restaurant, Current, offering innovative drinks and breathtaking views. Our San Diego luxury resort also boasts breathtaking indoor/outdoor event spaces with over 26,000 square feet for your dream wedding or conference event. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Coronado Island Hotel Coronado
- Coronado Marriott