I stayed at this property for four nights in June 2014 while attending a conference there. I was sold a king room, non-bay view. I am uncertain as to the price paid for the room as it was direct billed to the conference organizer. The published room price was $349/night.
The property is located just off the Coronado Island Bridge in a primarily residential area. Some restaurants and retail are a few blocks away and all nearby areas appear to be very safe and well lit. Free parking is available on nearby streets while paid valet parking is available at typical hotel rates. Walking one half block can allow visitors to see significant savings.
The exterior of the property is very attractive, clean and well-manicured. It is obviously well cared for. The lobby area is expansive, clean, attractive and well lit. It can easily accommodate large groups without difficulty. The hotel bar and restaurant are immediately adjacent and feature both inside and patio seating. Food and service in these areas were as expected at this price point.
Check-in was two minute affair and staff were very polite and helpful. This was a precursor of what was to come.
Rooms are accessible only from outside walkways. While unusual for a resort property, designers availed themselves of the typically great Southern California weather. It worked. Elevators are spread-out and during my stay one was consistently out of service making the walk with luggage even longer. Elevator cabs were very attractive and spotlessly clean.
The king room was found to be large, attractively decorated and well equipped. Minor spots were noted on carpeting and very light wear was noted to furnishings. Bedding was comfortable, in good repair and typical for the brand. Important to the business traveler, internet speeds were excellent, electrical access points were plentiful and all electrical devices worked as advertised. The room was exceedingly quiet both day and night. The balcony overlooking a pond was an added plus and a great point for morning coffee.
The bathroom was spotless and featured both a soaking tub and shower. Water pressure was excellent but delivery of hot water was a lengthy affair. The quality of towels and amenities was typical for the brand.
Housekeeping service by and large was good. It seemed as if one minor item was missed each day. One day we were shorted towels, another day we were shorted shampoo. Perhaps the housekeeping staff are rushed from staffing shortages? Regardless, it was noticeable and atypical for the brand. Attention to detail would be a bonus in this regard.
Food service was simply excellent. Although all group meals were served buffet style, the meals were well presented, tasty and of excellent quality. Most importantly, the service at these meal sites was simply stellar. One would no longer finish a plate until it was gone. Food was constantly refreshed on the buffet and everything happened with a smile and a most polite tone. Even while standing in a buffet line a server would come by and simply say “welcome back” and inquire if previous meals had been satisfactory. Simple gestures for certain – but they reflect a commitment to customer engagement and service that obviously starts at the top and rolls down.
I would be remiss if I failed to mention the efforts of the food service supervisors. I spend a significant amount of time at resorts and business hotels. I tend to see supervisors don their sport coats and stand in the corner with their hands behind their backs watching staff scurry about. Not here. Every single one of them pitched in and helped staff to see that everything was done quickly, efficiently and politely. This was evident from my first meal there and was noted throughout. Again, great customer service.
The resort features tennis, a spa, a pool and exercise equipment. Each area was clean, well equipped and was well stocked with great staff. One cannot walk through this place and not have every employee they see speak to them in a most polite manner. I typically only see this at a Forbes 5-Star and/or AAA 5-Diamond properties, not at the Marriott. Management here “gets it” and they have effectively pushed service and engagement throughout all levels of the organization. It worked and it shows.
My check-out was a brief affair as all documents were in order. I was thanked for my business and invited back. The valet inquired as to whether directions were needed, wished me a pleasant day and I was off.
Given the high quality management and broad attention to detail I experienced, should the opportunity present itself, I would not hesitate to stay here again. I recommend that you try this property and see for yourself that, regardless of those who say it can’t be done, the delivery of consistent, high-quality customer service is achievable.
- Official Description (provided by the hotel):
- Enjoy stunning views of the San Diego skyline from the balcony of your newly renovated luxury suite. Marriott Coronado Island Resort & Spa provides a comfortable atmosphere for relaxation and renewal with a variety of luxurious on-site features. Explore our tranquil beach community by renting a bike, basking on sun-filled beaches or taking a day trip into San Diego to see the famous zoo. Guests will discover convenience to beautiful sandy beaches, shopping and fine dining at Ferry Landing. After the day is done, return to our Coronado Island resort to relax in luxury with oversized bath tubs, down comforters and plush beds with cotton-rich linens. Flat-panel TVs, connectivity panels and high-speed Internet access keep guest well-entertained. Dine in for the freshest seafood at our restaurant, Current, offering innovative drinks and breathtaking views. Our San Diego luxury resort also boasts breathtaking indoor/outdoor event spaces with over 26,000 square feet for your dream wedding or conference event. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Marriott, Agoda, Odigeo, TravelUp, Hotels.com, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com, HRS and HotelQuickly so you can book your Coronado Island Marriott Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Coronado Island Hotel Coronado
- Coronado Marriott