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“Expensive Hotel and Pretty Good Experience”

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Loews Coronado Bay Resort
Ranked #5 of 16 Hotels in Coronado
Certificate of Excellence
GreenLeadersSilver level
New Mexico
Level 5 Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Expensive Hotel and Pretty Good Experience”
Reviewed 6 June 2014

My husband and I spent several nights here for our April anniversary. We enjoyed our experience but I'm not sure we'll be back. We had a grand king room which overlooked San Diego. We found our room to be clean, comfortable and spacious. The bed was extremely comfortable, which is important to us. We thought we would have a lot of privacy by paying a little extra and booking this room, however that was not the case. The balcony did not directly overlook the water as we expected, but overlooked a road and several casitas in-between us and the water. Just know that this can happen when you book this room. We tried to read the newspaper on our balcony each morning, but honestly there was lots of traffic with hotel guests and hotel staff in front of us on this road. It was very disappointing. The bathroom was huge, but for some reason had the smallest walk in shower we had ever seen. The resort is very lovely, but quite a hike to the main resort from our room. We did enjoy drinks off the beautiful bar area two of our three nights. A highlight was a dinner at Mistral Restaurant. Assistant servers Magaly and Matt were wonderful, and went our of their way to get us the last creme brûlée in the resort for our anniversary dessert. We loved their excellent service and happy attitudes. The downside was getting our bill the next day and having to pay $25 parking fee per day, as well as a $25 resort fee per day. I think both should be included for $25. We don't mind paying for nice hotels when they are exceptional, but this was closer to average.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Kellynewmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 9 June 2014
Thank you for taking the time to review us on TripAdvisor, and thank you for choosing Loews for your anniversary. We're so pleased that you enjoyed your experience and were met with excellent service over dinner in Mistral. We do regret to hear of your disappointment with your guestroom, however, and have shared your comments with our management team. We genuinely appreciate the feedback. We hope you will stay with us again and allow us the opportunity to address the issues of concern.

Sincerely,
Brian Johnson
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,151 reviews from our community

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Rating summary
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  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (926)
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San Diego, California
1 review
Reviewed 6 June 2014

We live in San Diego and chose to stay close to home and we are SO glad we did after spending the night at Loews! We had an amazing time at the resort! Can't say enough nice things! Pools were fun, beach shuttle was easy, rooms were great and views were amazing. Special thanks to Elizabeth the concierge for making the Anniversary so special!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 9 June 2014
Thank you for taking the time to share your impressions. We're delighted that you had an amazing time at the resort and that Elizabeth helped in making your anniversary special. We hope to welcome you back to Loews Coronado Bay soon for another staycation soon.

Sincerely,
Brian Johnson
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

Arrangements were made by a travel agent, but I must say the place far exceeded my expectations. The facilities, the staff, and the spa were exceptional. Specifically, Gordon Berry (Concierge) was phenomenal! He ensured I had an awesome stay recommending all the perfect spots to visit while in San Diego. Seriously, he treated me like a celebrity!! I also have to give kudos to Richard and Stephanie in the spa - best massage and facial ever! And Elizabeth, Gordon's counterpart, was extremely helpful too! The staff went above and beyond to make my stay memorable! I'm so happy I stayed here! And yes, I'll be back soon!!

Room Tip: Be sure to get a room with a balcony! I was upgraded upon arrival for free!
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  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Myra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 9 June 2014
Thank you for taking the time to share your feedback. We're thrilled that the resort exceeded your expectations and that you found the facilities, staff and spa to be exceptional. Gordon, Richard, Stephanie and Elizabeth are all fantastic assets to the team and we're so pleased that they both exceeded your expectations and created a memorable stay. We look forward to welcoming you back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

Gordon Berry and Aaron were very helpful. Anytime we needed anything they bent over backwards to accommodate us. Great food and friendly service! Lots of things to do by the pool for all ages. Staff was very helpful and explained things well.

  • Stayed June 2014
    • Value
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    • Rooms
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Helpful?
1 Thank Lovetodancetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 6 June 2014
Thank you for taking the time to share your impressions. We're delighted that Gordon and Aaron were both helpful and accommodating, and that you experienced great food and friendly service. We hope to welcome you back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, AZ
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 June 2014

We like to splurge on a nice hotel when we go to San Diego, and I think it is fair to have high expectations when shelling out a thousand bucks for three nights. We have good and bad memories of Loews Coronado, but the overall sentiment is that we did not get our money's worth.
Good:
Nice room with balcony
Excellent bed
Most of the staff was very nice
Bad:
Room wasn't ready for 4:00 check in (35 minute wait)
Every time you turn around there is another charge! $28 daily for parking, even though there is nothing but the hotel there (you wouldn't park at this hotel to go anywhere else), $10 daily to use the fitness center, $6 for lobby coffee, $25 daily "resort fee", etc.
Pool Cantina closes at 7 pm
Caters to conventioners
Staff was very polite about not being helpful, like they understood we were getting gouged but they didn't have the authority to do anything about it and were sorry.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Hapecamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 6 June 2014
Thank you for taking the time to share your feedback. We're pleased that you enjoyed your guestroom, but we regret to hear of your overall sentiment. We sincerely apologize that you had a less than seamless check-in experience, as this is not the norm at Loews. And great news -- the fitness center access is actually included in the resort charge.

We thank you for your feedback and have shared with all appropriate areas of the hotel. We hope you will stay with us again and allow us the opportunity to address the issues of concern.

Sincerely,
Brian Johnson
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herndon, VA
Level 6 Contributor
249 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 June 2014

It's rare that you get great food at a business meeting, but everything was first rate. The mix of outdoor dining, beach/bayfront location, and friendly staff contributed to my great experience. Many attendees brought their families, and I wished I had done so also.

Room Tip: Buildings are numbered 1 to 5, with 5 being the longest walk to the room. I'd suggest a room lo...
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  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank webbuzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 5 June 2014
Thank you for taking the time to share your feedback. We're pleased that you had a great experience at the resort and that you found everything to be first rate. We hope to welcome you, along with your family, back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, CA
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2014

I was here for a conference. It's across the freeway from the beach but they have a shuttle service that takes your there through a tunnel. The hotel itself is removed from the freeway by about a quarter mile so it's not at all an issue.

The hotel was very pleasant but the staff are really what made it 5-star.

The only complaint is that the buildings are so spread out. I was in building 3 and it was a lot of walking from the lobby/conference rooms to my hotel room. If I were in building 5 I probably would have just cut through the pool area to save time.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DjiboutiIVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this review, 3 June 2014
Thank you for taking the time to review us on TripAdvisor. We're pleased that you found the hotel to be very pleasant and the staff to be 5-star. We hope to welcome you back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Coronado Bay Resort

Property: Loews Coronado Bay Resort
Address: 4000 Loews Coronado Bay Rd., Coronado, CA 92118-3290
Phone Number:
Region: United States > California > Coronado
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Coronado
#2 Top resorts Hotel in Coronado
#2 On the Beach Hotel in Coronado
#2 Green Hotel in Coronado
#2 Business Hotel in Coronado
#4 Family Hotel in Coronado
#5 Romantic Hotel in Coronado
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Loews Coronado Bay Resort 4*
Number of rooms: 440
Official Description (provided by the hotel):
Centered between the Pacific Ocean and Coronado Bay, Loews Coronado Bay Resort epitomizes the true Southern California lifestyle. . Taking full advantage of the resort's waterfront location, the hotel's new design artfully combines San Diego's sun and surf with the casual elegance of an oceanfront home, including a new lobby, Bay Terrace, Cays Lounge, Market Cafe, Market To Go and all 440 sea-inspired guest rooms and suites. Resort features include direct access to the Silver Strand State Beach, three tennis courts, a private 81-slip marina and panoramic views of the San Diego-Coronado Bay. ... more   less 
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Also Known As:
Loews Coronado Bay Hotel Coronado
Loews Resort
Loews Bay Coronado
Coronado Loews
Lowes Coronado
Coronado Bay Resort

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