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“Easy Access location and very clean”

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Hilton Orange County / Costa Mesa
Ranked #5 of 23 Hotels in Costa Mesa
San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Easy Access location and very clean”
Reviewed 16 July 2014

Loved the location for the tournament we were playing in. 2 beds made it easy for our waterpolo team to get everyone up there. Hotel was very clean. Parking fee was expensive and connection from parking to hotel was tricky.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 17 July 2014
Dear Laura R,

The Orange County Fair is happening right now and we are a stone throw away from the fair grounds and I wish you could have stayed to enjoy the entertainment. We are thankful that you had a fabulous stay and that everything was convenient and comfortable. Thank you for your feedback regarding the parking and today I have scheduled to walk the parking area to make note where we need further signage. Hope to see you back real soon.

Regards,

Yolanda H.
Guest Service Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Sagamihara, Japan
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 July 2014

A clean and moderately sized room made us feel relaxed. Hilton's comfortable and clean beds are always pleasant.
Our 3rd floor room faced to swimming pool and Mitsuwa market (Big Japanese supermarket and restaurants). Window was un-openable, like high rise office building. Clean decent bathroom. Water pressure was weak in the Toilet, maybe it could be old? And water pressure was weak in the Shower, too. There was no adjoining door to next room. There was a annoying continuous motor machine sound we heard all the time. We thought it could be from AC system. Our room was not quiet. There was no AC vent in the bathroom, so heat from the bathroom kept rest of the room very warm. Despite setting the AC temperature as low as possible and full fan, it remained almost feeling like 77F. This was some of the major thumbs down about the room. In fact, hallway, front lobby, conference rooms and rest of the public area inside hotel, were much cooler than our room. A small refrigerator, but no microwave. Staff were all friendly, and very nice. We wish they had more indoor self-parking space. Hotel parking charged us $23 per day. Bottle of Coke was $3 at Hotel. There was a Starbucks Coffee in the lobby. Closed at 8pm. Upscale large Shopping Mall is very near. And number of restaurants you can take a long walk, too.
Staffs members seems like College students, they are nice but can't solve problems and not very helpful. Our heat issue was not solved. I would recommend to speak to manager directly.
I like staying at the Hilton Hotels and Hilton Garden Inns, because the beds are always great.

In conclusion, I would consider to stay at this Hotel again, but not in the Summer time.

Room Tip: Selecting a good room is always hard. I would recommend you to talk directly to the Costa Mesa Hilto...
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank StarShine80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 16 July 2014
Dear StarShine80,

Your comfort is our concern and we apologize for the inconvenience you experienced with your a/c system. Our maintenance crew do a great job of repairing such issues and I will follow up to ensure all rooms have a/c in working condition. Our Bristol Brew is open 5:30 am till 10 pm daily and serves Starbucks's coffee with fresh baked danish, pastries and cookies or for the healthy choice oatmeal, fruit and yogurt parfaits. We look forward to assisting you throughout your next stay with any concerns, questions or requests.

Best regards,

Yolanda H.
Guest Service Manager
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Phoenix, Arizona
Level Contributor
7 reviews
4 hotel reviews
Reviewed 13 July 2014

Orange County Hilton is extremely clean with very prompt service. Rooms are open and sunny nice decor I might add. Entrance is roomy and beautiful. Self park is available as well as valet for $$$. Restaurant is good although we've only tried the salads with goat cheese and broiled chicken.

On the holidays and some of the weekends be prepared to have a lots of young kids for a gathering. They have big convention rooms and plenty of wait staff the clean after them.

Overall I like the hotel despite lots of kids but that adds to our liking.

Room Tip: Pay extra and get the executive floor, their food, especially breakfast is excellent.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank truthsquad1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 15 July 2014
Dear Truthsquad1001,

Summer has truly begun as families and college students decent to the Orange County Fair and the beaches in our area. We invite you to Fun in the Sun days and if you have an extra day South Coast Plaza is close by and remember we do offer complimentary shuttle just in case you have a lot to carry; this certainly will make your stay convenient and enjoyable. Thank you Truthsquad1001 for your review and we are happy to see you enjoyed your stay.

Regards,

Yolanda H.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loma Linda, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Everything was fine except for the leaky shower and paid parking that wasn't mention during reservation. The service was exceptional. The room keepers were doing a great job at cleaning and replacing the items in the bathroom. Overall, it was a good experience.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Run C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 10 July 2014
Dear Run C,

We are all delighted to see you had great service from everyone and especially our housekeeping staff who kept the room clean and restocked in a timely manner. I am sorry about the leaky shower and we did repair shower right away once we heard about the problem. Our hotel is close to Disneyland, Anaheim GardenWalk and Knott's Berry Farm for that family stay-cation and to relax at the beach the following day would make the weekend stay perfect.

Regards,

Yolanda H.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, California
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 July 2014

A good room is always a plus; however, excellent service from staff goes even further. I left my glasses in the car (valet parking), the bellhop made 3 trips to get the right glasses for me. No complaints from him: just a nice smile. I appreciate nice people especially when there seems to be shortage of nice ones lately.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xtremern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 3 July 2014
Dear xtremern,

We strive to share a great experience and service and are always appreciative when our guests share their great experience in their reviews. We wish you a safe 4th of July weekend.
Newport Beach has the boat parade and fireworks for the 4th, Dana Point , Doheny Beach is also a great area to enjoy the fireworks and beaches with family and friends. The parking and traffic will be busy so come early.

Regards,
Yolanda H.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clovis
2 reviews
Reviewed 28 June 2014

Very nice. Clean. Quiet. Everything worked. Spacious. Refrigerator in the room which was nice but no microwave. Easily accessible. Staff were friendly/nice/available. Conference rooms were well equipped and food service was great. Very comfortable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 1 July 2014
Dear Scott H.

Wonderful to hear you had a 5 STAR stay with us and the food was wonderful. We strive to share a great experience with all our guests and always love hearing the great service our staff provides.

Regards,

Yolanda H.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
2 reviews
Reviewed 27 June 2014

Room, conference facilities and staff all excellent. Transport to and from airport also excellent. Hotel is well positioned with good amenities and restaurants nearby. Bath a little old but that's a minor detail. I just like baths... :)

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cf Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review, 1 July 2014
Dear Cf Q,

The location is perfect for any travelers wanting to enjoy Disneyland, Knott's Berry Farm, Blue Whale watching or enjoying a great day at Balboa peninsula. For the business travelers that may have forgotten their suit or cocktail dress our bell staff will be delighted to take you to South Coast Plaza with the scheduled shuttle and pick you up in time for the Gala Dinner.

Regards,

Yolanda H.
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orange County / Costa Mesa

Property: Hilton Orange County / Costa Mesa
Address: 3050 Bristol St, Costa Mesa, CA 92626-3036
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Costa Mesa
#4 Romantic Hotel in Costa Mesa
#6 Family Hotel in Costa Mesa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Orange County / Costa Mesa 3.5*
Number of rooms: 485
Official Description (provided by the hotel):
The Hilton Orange County/Costa Mesa Hotel is located in the heart of the OC within walking distance to internationally acclaimed South Coast Plaza Shopping Center near beaches, arts, and other popular attractions. ... more   less 
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Also Known As:
Hilton Orange County / Costa Mesa Hotel Costa Mesa
Hilton Hotel Costa Mesa
Hilton Costa Mesa
Costa Mesa Hilton

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