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Hilton Orange County / Costa Mesa
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Reviews (1,235)
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All reviewsthe executive loungediamond membersouth coast plazaorange countynice hotelself parkingjohn wayne airportbusiness tripfree shuttledefinitely stay here againclose to the airportnewport beachconferencelobbycostastarbucksmall
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733 - 738 of 1,235 reviews
Reviewed 28 August 2014

The hotel staff was very friendly and helpful. Once you walked in the room everything was nice and clean. The bed was super comfortable. Had plenty of space in the room that we were staying in. The only hard thing to find was the light switch. Overall great experience at the Hilton.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marcela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this reviewResponded 29 August 2014

Dear Marcela S.,

We are grateful to hear you had a great experience even though it was mostly sitting in meetings. We hope next time you will have a chance to enjoy some outside activities . There are so many options for things to do ; from going to attractions such as Disneyland, Knott's Berry Farm or renting a boat, going fishing or a scenic trip to Catalina Island in the Newport/ Balboa Island area.
Happy labor Day weekend everyone !!!

Regards,
Yolanda H.
Guest Service Manager

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Reviewed 27 August 2014

Hotel was very well maintained and clean with decent rooms. Hotel Staff was very helpful and courteous, and room service was very helpful and on time. The gym is well kept along with the pool, and they are near a supermarket and various restaurants, and malls. I would recommend this hotel and would stay again for future travels.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jeremiah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this reviewResponded 28 August 2014

Dear Jeremiah I,

Thank you for the review and we are delighted to see that our location was of great benefit for you. The Japanese Supermarket , Mitsuwa, across the street is a fabulous store to shop for fresh Asian food items. For accessories and apparel shopping South Coast Plaza is a true shopping experience.

Best regards,

Yolanda H.
Guest Service Manager

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Reviewed 27 August 2014

Get a room overlooking the pool, but from 5th - 6th Floor (pool is on the 2nd), for a fabulous breeze, as that side of the hotel had a nice skyline view. Was able to open the windows and not use the ac. I guess I caught great weather. Pool closes at 10, and was not noisy even before then. Good selection of restaurants, and fast food places.

Room Tip: Not sure if wifi is free in all rooms. I'm in H-Honors Club. Always join hotel guest clubs. They seem to have long expiration or no-expiration dates. Don't need points to get extra services, which encourages loyalty. They're worth it when they're an option.
  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank rking3170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this reviewResponded 28 August 2014

Dear R. King,

The pool view along with the sky view of the city and the ocean breeze certainly make for a fabulous stay with the balcony or window open- life is good!
Newport and Laguna Beach are all close by with magnificent options for restaurants along the coast for you to enjoy. Balboa Island is another area and you can actually take the ferry boat across to the island to enjoy the Fun Zone and the quaint shops.
Have a safe and great weekend everyone!!!

Regards,

Yolanda H.
Guest Service Manager

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Reviewed 25 August 2014

I was a keynote presenter for the Yellow Ribbon Conference for Air Force Reserves and they always choose the best places for a conference. This hotel had wonderful meeting rooms, a fabulous ballroom and great foods for breakfast, lunch and snacks. The attendees, who are facing a deployment soon, were so comfortable because of this great facility.

Room Tip: We got a suite upgrade on the 7th floor and it was so amazingly wonderful!
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
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Thank EllieRKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this reviewResponded 27 August 2014

Dear EllieRKay,

We are proud to have the Yellow Ribbon conference at our hotel. The staff and I are delighted to see that you enjoyed your stay and your conference.
We certainly do have a great sales staff along with a fabulous catering and banquets team, you cannot miss having a successful conference. We hope to see you at the next conference.

Best regards,

Yolanda H.
Guest Service Manager

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Reviewed 25 August 2014

There were several charges on my credit card which I did not incur and hotel staff did nothing to help. They could not even explain what the charges were for. So in summary, keep an eye or you credit card statements.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this reviewResponded 26 August 2014

Dear Edward W.,

Our expectations are to share a quality stay with all our guests from the pre- arrival to the departure and at any time there is a mistake we own the situation and resolve. I am sure by now the issues have been resolved with your billing errors and I do apologize for any inconvenience this may have caused. I look forward to sharing a memorable and comfortable experience with your next stay with us.

Regards,

Yolanda H.
Guest Service Manager

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