I arrived from Latin America after a grueling trip and I met one of the friendliest front office team ready to check me in. Frank Atayde and Chris made me feel so at home with their well mannered and courteous service. Frank is a thorough professional & has indepth knowledge of the Priority Club reward program and how to treat loyal customers which was very refreshing as this was my 4th IHG hotel in a row in the last 2 weeks. Was feeling pretty hungry and decided for late night meal at the bar where I met Ashley, the friendly bartender with great people skills and a permanent smile. Ashley has a great personality & truly enjoys her job and customers & it's the way to go in the hospitality business. Breakfast was a horror the next day and has been so ever since mainly because the breakfast team doesn't have a clue of what service is. Had to get some business document sorted out and the front office managers Andrew and Erin were extremely helpful. I will keep staying in this property because of these remarkable people, but a training on interpersonal skills for the breakfast team has to be conducted urgently. The breakfast needs complete overhaul in presentation & delivery.
- Official Description (provided by the hotel):
- The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more less
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- Also Known As:
- Crowne Plaza Costa Mesa Orange County