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Crowne Plaza Costa Mesa Orange County
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Reviews (720)
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Reviewed 24 April 2010

We were a bit apprehensive after booking this hotel and being told that refurbishment was sit does till underway....but we needn't have worried. No disturbances of any sort. The entrance is quite grand and made a refreshing change from Holiday Inn Express's and Travelodge type bland corporate image. Rooms were very nice and clean and the carpets in the hallways were obviously new. The free breakfast was served in a georgeous and huge restaurant - and lived up to the class image of the hotel. It was served at the table by staff who had impeccable manners. Well presented and tasty - apart from the croissants which tasted a bit odd. The outside pool isn't huge and because of the cool weather we didn't try it - but the kids went in the hot pool which they enjoyed. Free newspaper was an unexpected bonus. We paid $130 per night and felt that this hotel was certainly worth a lot more in light of the excellent breakfast. Sadly, because of time constraints we didn't use the shuttle to the shopping centres, but they were, by car, just minutes away. Last evening we had a meal in the restaurant - and on being served the hard bread rolls we thought we'd made a blunder...but the steak meal was superb! Well done chef!

  • Stayed: April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FamilyOvFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2010

This hotel is absolutely unbelievable! As soon as we walked in we noticed two things: This hotel has now changed its name to Hanford and that there was a sign saying “under construction”. The lobby was still looking OK so we weren’t concern too much about the construction in progress at first. When we got to our room, we weren’t happy about the room condition. The room looked very old and there was stain on the carpet too. The wallpaper were peeling off and also the rim of bathroom mirror was coming off too. Five minutes later, we noticed that the construction was right above our room, loud machinery and workers banging on our ceiling were very disturbing. The staff told us that all construction work would stop around 4pm, but still, after a long drive we did want to rest as soon as we checked in and we obviously couldn’t. We stayed there for three horrible nights, and on the last day (one day before we checked-out), we had a letter slipped under the door, it was another notice letting us know that the water was gonna be shut off the next day from 11am-3pm! I had to use to the toilet in the lobby since my husband had already used up the one “flush” in our room! This was absolutely ridiculous. Looking at the bright side, maybe we did come at the wrong time of year. Maybe if we had come after construction work was underway, we would have had a nice experience in this hotel. But overall, we definitely had the worst hotel experience ever!

  • Stayed: January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
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2  Thank ledea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018
Google Translation

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded 15 March 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017
Google Translation

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded 9 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2016
Google Translation

Room Tip: Лучше бронировать заранее и брать номера с видом на внутренний двор они тише.
  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded 14 November 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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