I've stayed at this hotel before and love the convenience of the location.
This trip was a two week stay. Upon my arrival I inspected the room for cleanliness. I take photos of issues as a way to validate my experiences and review.
Issues- The drawer to the tv stand in the bedroom had a large blood like stain. The wall across the desk had dirty splash spots all over. Neither of the telephones worked to dial out. I had to use my cell to call front desk or room service. I could not retrieve my messages. Coffee cups were not replaced daily so I couldn't take my coffee or orange juice to go. My new personal soap was discarded. One day no towels were replaced. Room service tray with fruit dip was left in room for two days. Room service order tag was never replaced daily so I had to call each morning which was a hassle when using my personal phone. The Do not disturb/Privacy sign was on the second night and someone came in anyway and appeared to do a turndown service. This was the only night turndown service was done.
I did not share all of these issues with the front desk due to timing. However once my soap was discarded, I had enough and expressed my concern over the continued phone issue. The hotel operations manager had it all taken care of immediately and sincerely apologized and personally delivered a complementary gift. He further followed up with me the next day to ensure everything was to my satisfaction.
And this is why I will return to this hotel.
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- Also Known As:
- Costa Mesa Marriott Hotel Costa Mesa
- Marriott Costa Mesa
- Costa Mesa Marriott Orange County