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“Nice Rooms but limited food options”

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The Westin South Coast Plaza
Ranked #6 of 23 Hotels in Costa Mesa
Certificate of Excellence
GreenLeadersSilver level
San Francisco
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice Rooms but limited food options”
Reviewed 5 November 2013

I've stayed in this hotel on a number of occasions. The hotel is close to the shopping plaza. The rooms are the standard Westin rooms with the heavenly bed and shower. There is a overpriced starbucks on site and there is a shuttle service to and from the airport. I normally don't check in until 10pm by which time, my food options are limited to the bar or room service. The restaurant closes at 10pm and it isn't opened on a Monday. What I hadn't appreciated is that there is no restaurant for breakfast. Your options are stale muffins at Starbucks or room service. I've never experienced that before and it strikes me as rather odd. So if you are looking for breakfast then I'd give this hotel a miss.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank RunnerJac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 27 November 2013
Dear RunnerJac,
Thank you for your feedback regarding your experience with our breakfast options. We are committed to delivering experiences that meet all traveling needs. We have shared your feedback with our Food and Beverage leadership so we can continue to enhance our guest experiences with our property. We hope that you will give us another opportunity when traveling to Westin.
Guest Relations Manager
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839 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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Georgia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 November 2013

I came here for a meeting with about 75 people. The rooms were nice, the lobby was clean, and meeting rooms were spacious and nicely appointed. I have many food allergies and the catering easily accommodated my needs. The hotel is in an area with other sky rises, and walking distance to an upscale mall. My biggest complaint is they only have 1 set of bathrooms in the lobby which is not near all of the meeting rooms. It was a good 10 minutes round-trip for a short bathroom break which isn't ideal for those considering a meeting here. If you don't do the valet parking, it's a little bit of a walk to your car. Overall, there wasn't anything special about this hotel that makes it any better or worse than any Westin. Nice hotel, but easily forgettable.

  • Stayed October 2013, travelled on business
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Helpful?
2 Thank TravelingSince1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 27 November 2013
Dear TravelingSinc,
We are delighted to hear that our catering team was able to meet all your needs with your meeting. Our team is dedicated in making memorable experiences and we hope that we have another opportunity to be able to make a real connection to the hotel on your next visit.
Guest Relations Manager
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Athlone, Westmeath, Ireland
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 October 2013

Great location with easy access to main business or leisure locations. Limited car parking but wonderful rooms, food, wifi quality and rooftop gym. Added extra with in-hotel starbucks An excellent business hotel. Would definitely stay again next time in the area.

  • Stayed May 2013, travelled on business
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Helpful?
1 Thank Ruth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 30 October 2013
Dear Ruth L,
We are glad you felt the hotel was a great hotel and the service was excellent. We look forward to your return visit.
Guest Relations Manager
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Aliso Viejo, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2013

I took my wife to the Westin for a simple little stay-cation for her birthday, and received fantastic, friendly service from Joyce and other staff members. Upon checking in, Joyce asked if we were celebrating anything special. When we told her it was my wife's birthday, she wished her happy birthday, upgraded our room for us, gave us late checkout (4 PM), and gave us a 50% discount on our parking, all without us asking and all for free. After settling in to our room, a complimentary box of chocolates and a card signed by the staff was delivered to our room by another friendly staff member who again wished my wife happy birthday. We received this unexpectedly wonderful treatment even though we were not paying a dollar for our stay (we were using a gift certificate that we received at a charity auction earlier this year). I was definitely blown away by the service.

  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 30 October 2013
Dear Christopher W,
Thank you so much for letting us know that one of our staff exceeding your expectation and made a memorable moment for you. We will make sure she knows how she made you feel.
Guest Relations Manager
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Los Angeles, California
Level Contributor
228 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 20 October 2013

We come down here to see plays at the South Coast Repertory which is just across the way from the Westin. A one minute walk. The Orange County Performing Arts Center is right next to SCR. Another minute. Or you can walk across the bridge to South Coast Plaza with its high end shops and restaurants in under 10 minutes Just a great location. The lobby is beautiful with a lobby bar looking out onto a waterfall behind. The staff are very welcoming and after they know you ( we come here about 6 times a year) your wish is their command. The deluxe rooms facing the park are what you want, particularly in summer when the Eastern exposure will keep the room a lot cooler. If you are a member of Starwood, you also get a lot of perquisites. The rooms are large and tastefully decorated,but they get a lot of hard wear. The ones on the upper floors are in better condition - particularly the Starwood Guest floors.
By no means is this the Four Seasons or the Ritz Carlton, but it is a very good value for the money, well located in a beautiful area. There are many other hotels to stay in right around The Westin, but this one is the best of them all. It also has a superb restaurant, Pinot Provence, for breakfast, lunch and dinner. Very charming and delicious.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 30 October 2013
Dear Jean H,
Thank you for staying with us. It is so important to be able to enjoy yourself at a hotel for what ever reason you are traveling. We are glad we met your expectations on your visit.
Guest Relation Manager
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Chicago, United States
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 October 2013

I was extremely impressed with my most recent stay at this hotel. The room was quite large and very comfortable. It was tastefully decorated. The staff was excellent. The location is very convenient to South Coast and the surronding business area. There are many restaurants ro select from. I was also impressed with the hotel's French restaurant. It is very convenient to SNA. as well. I highly recommend this hotel.

  • Stayed July 2013, travelled on business
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Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 30 October 2013
Dear James W,
Glad to see that you felt all your stay details fit into place.
Guest Relations Manager
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Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 October 2013 via mobile

I live relatively close to this hotel and chose to stay here as some friends and i were going out to a concert that night and did not want to worry about driving after. Got a nice upgrade to accommodate some guests for a preparty too! The front desk was great about accommodating requests as well. The X factor was the guest services staff. It seemed to be a slower day at this hotel and they offered to drive us to the venue and pick us up after. Small fee but it was way better than taking a cab and waiting for one after the show. This property has a great central location in Orange County. Room service was also surprisingly good even compared to fancier hotels. Well done everyone

  • Stayed November 2012
    • Value
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Helpful?
1 Thank DK_ninjaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 30 October 2013
Dear DK_ninjaaaaa,
Thank you so much for your feedback regarding your experience. It is great to hear that you felt it was excellent. We look forward to having you back with us on your next journey to Westin.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin South Coast Plaza

Property: The Westin South Coast Plaza
Address: 686 Anton Blvd, Costa Mesa, CA 92626-1920
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Costa Mesa
#5 Business Hotel in Costa Mesa
#5 Family Hotel in Costa Mesa
#6 Romantic Hotel in Costa Mesa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin South Coast Plaza 4*
Number of rooms: 392
Official Description (provided by the hotel):
A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more   less 
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Also Known As:
The Westin South Coast Plaza Hotel Costa Mesa
Costa Mesa Westin
Westin South Coast Plaza
Westin Hotel Costa Mesa
Westin Costa Mesa
Westin South Caost Plaza
The Westin South Coast Plaza Costa Mesa, Orange County

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