I've stayed at this hotel twice now and both stays went fabulously. The valet is always quick to respond to my arrival (it's worth the extra $10 to valet) and the welcome desk has been quick and efficient both times. Michael checked me in and we chatted about my job. I have a background in hotel front desk so I was pretty critical - he hit all the check in points and also made conversation.
The room was nice - a deluxe room facing south on the 14th floor. Everything was clean, lights worked, and bed was heavenly (pun intended). Kudos to housekeeping. Even the public areas were spotless at all times.
I went to the bar that night. Pretty average... The bartender could have made better small talk rather than keeping his head down the whole time. Kiana stepped in halfway though and was very friendly.
When I called down in the morning I asked for valet but Nadine in service express got my ticket number and did it for me. I really appreciated that. There's nothing worse than calling valet and having the phone ring and ring and ring. When I got downstairs my car was pulling up and ready.
I checked out at the front desk so I could mention a minor engineering issue (hey, they happen!) and I spoke with Jasmine. I also just wanted to tell her how perfect everything was. She seemed genuinely satisfied that everything went so well and apologized for the issue; she actually cared I had a great stay.
The staff and hotel are amazing: obviously the management cares. I will definitely be back to this hotel (especially since it's 10 minutes from my mom's house!) I can't wait to try out the pool and the fitness center next.
- Official Description (provided by the hotel):
- A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more less
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- Also Known As:
- The Westin South Coast Plaza Hotel Costa Mesa
- Costa Mesa Westin
- Westin South Coast Plaza
- Westin Hotel Costa Mesa
- Westin Costa Mesa
- Westin South Caost Plaza
- The Westin South Coast Plaza Costa Mesa, Orange County