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“Close and convenient” 4 of 5 bubbles
Review of The Westin South Coast Plaza

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The Westin South Coast Plaza
Ranked #6 of 23 Hotels in Costa Mesa
GreenLeadersSilver level
Miami, Florida, United States
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Close and convenient”
4 of 5 bubbles Reviewed 22 July 2014

Overall decent hotel. To get it out of the way-my two issues w this property are parking and housekeeping. Self parking is $24 daily! Parking is hardly limited in the area and that is just crazy! Housekeeping lacks and one day we came back to our door open! Nothing was gone but just reflects lack of attention. Wifi is avail in lobby areas for free contrary to website. Staff is pleasant.

Room Tip: Room away from elevators.
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alicia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 24 July 2014
Dear Alicia T,
Thank you for your feedback. Glad to hear that the hotel was convenient for you.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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809 reviews from our community

Traveller rating
    338
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    110
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    20
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145
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Las Vegas, Nevada
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

Difficult to write a full review as we arrived at the hotel after 10 p.m. and left the next morning. However, that being said, it was conveniently located near the South Coast Plaza shopping mall and easy on and off the highway. The night we were there a group of young cheerleaders were in the swimming pool shouting out their cheers. Although our room was on the 15th floor, we were still able to hear them loud and clear. After a call to the front desk, we were told that other guests had complained about the noise and that they were trying to resolve the matter albeit, it took almost 45 minutes to do so. The beds were comfortable and it was quiet after the cheerleaders left the pool, but noisy once the morning cleaning crew came in with doors slamming, etc.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 24 July 2014
Dear Janice A,
Thank you for letting us know about your experience. We take your feedback serious and want to make sure all of our guest have a memorable experience. Our apologies that you were disturbed during your stay. We will continue to work hard to deliver on our service. Thank you for sharing with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, California
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

From the moment we checked in to the moment we left, the service here was impeccable. The heavenly bed amazing to sleep in! Everything was just perfect, the bell hop that assisted us to our room, the bartenders who got us glasses so we could open our own wine in the beautiful outdoor settings, to the valet, who were always so conscientious and helpful, this will be my landing spot every time I stay in this area! If you like to work out when you are travelling, my husband loved the Gym, and he is hard to impress. I had originally planned to stay in Anaheim at a Marriot, but was told the beds weren't so great so made a last minute change to this Westin, was absolutely fabulous!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jsandh694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 24 July 2014
Dear Jsandh694,
Thank you for letting us know you felt that the hotel and experience was fabulous and was top notch. Our team is very passionate about service and it appears we delivered for you. We look forward to seeing you on your next stay with us.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Fork, California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

The Westin is an older property in a great Costa Mesa location. If shopping is your thing, having
the South Coast Plaza a short walk across a connecting bridge from the hotel makes shopping in a dream location a perfect match. The customer service provided was pleasnt , but a little over rehearsed, anytime you came near the front door someone came running to open the door, a bit uncomfortable when you were just walking by. The staff attention was pleasant, but not natural. My room was clean and comfortable, a chose the green option to receive a $5 daily credit, only received 1 voucher for my 2 night stay. One memorable le feature was the fantastic patio waterfall.In would return for a stat at the Westin if I visit Coast Mesa. I must mention that being on business I attended a patio reception, the hand passed offerings were fantastic.

Room Tip: The top floors were for Starwood guest, the hotel is no smoking, a plus.
See more room tips
Green Features: As green as they come. They did a great job, more properties need to follow the Weston's lead.
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 24 July 2014
Dear Dan C,
Thank you for staying with us during your business trip. Our team is dedicated to our guest and we apologize if the attention you received was not want you wanted. We will share with our team. Thank you for staying with us.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

Very clean rooms with nice views. Comfortable bed and awesome shower. Sitting areas outside are beautiful and the price is very reasonable (aside from parking fees) There were multiple weddings there when stayed. Great location to restaurants/shopping and a walking bridge to connect you there. Will absolutely stay next time in town.

Stayed July 2014
Helpful?
Thank CharlestowneArmory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 24 July 2014
Dear Charlestown,
Thank you for letting us know that your experience with us was great. Look forward to your return with us.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

I went there for a business trip. It was great! There were people there for vacation, and it made me more relaxed. I loved the artificial waterfall there. The staff was very friendly (Jonathan Sun especially!) I got free upgrade to a suite on the top floor and got some snacks :)

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eileen5566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 11 July 2014
Dear Eileen5566,
Thank you for letting us know that one of our staff made your stay with us. We look forward to seeing you on your next stay.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 July 2014 via mobile

Attractive hotel with indoor and outdoor lobby and waterfall. The service was consistent with the usual good Westin standard. It is a short walk from a large mall with good options nearby for meals. The rooms were a little dated but clean and comfortable in size. I anticipate staying there again on future business trips.

Stayed June 2014, travelled on business
Helpful?
Thank SeaworthyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, 11 July 2014
Dear SeaworthyNewYork,
Thank you for staying with us. Great to hear that you felt the accomodations were comfortable. We are renovating our hotel this year so you will hopefully get an opportunity to experience our new hotel experience.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin South Coast Plaza

Property: The Westin South Coast Plaza
Address: 686 Anton Blvd, Costa Mesa, CA 92626-1920
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Costa Mesa
#5 Family Hotel in Costa Mesa
#5 Business Hotel in Costa Mesa
#6 Romantic Hotel in Costa Mesa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin South Coast Plaza 4*
Number of rooms: 392
Official Description (provided by the hotel):
A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more   less 
Reservation Options:
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Also Known As:
The Westin South Coast Plaza Hotel Costa Mesa
Costa Mesa Westin
Westin South Coast Plaza
Westin Hotel Costa Mesa
Westin Costa Mesa
Westin South Caost Plaza
The Westin South Coast Plaza Costa Mesa, Orange County

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