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“Just OK”

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Vanllee Hotel and Suites
Ranked #1 of 2 Hotels in Covina
Reviewed 23 March 2014

I found this hotel through Priceline "Name Your Price".

Here is the bad part. The bathroom was not adequately cleaned. I found dried urine still the toilet seat. I checked in pretty late in the morning and didn't want to bother making a complaint or change rooms. I took some toilet paper, some soap and cleaned it before I used it.

The light switch (button) on the night stand was recessed into the base. I had to lift up the entire lamp and push on the bottom to turn off the light.

Now for the good part. My buddy and I were impressed with the grounds and the look of the hotel. You can tell that the hotel is pretty old but the Lobby, pool, and courtyard was nice to look at. The beds were comfy, and we crashed out slept through the night. Although my room was adjacent to the highway, it wasn't at all noisy. Good stay for a decent price. Too bad for the two stars because sanitation is HUGE in my book.

Room Tip: Try to get a room overlooking the pool.
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  • Stayed: February 2014, travelled with friends
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Thank Henryb916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Vanllee Hotel and Suites, responded to this reviewResponded 26 March 2014

On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about the housekeeping service during your stay.I have addressed our shortcomings with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We are glad to hear that you enjoyed the grounds and facilities. We hope you will give us another try in the future!

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390 - 396 of 549 reviews

Reviewed 7 March 2014

We have been coming to this hotel for over 16 years. We are leaving after 2 days to another hotel down the road because of the the room conditions are shabby and really let us down, poor upkeep, trash bins over flowing, the breakfast buffet was so poor that we looked at it but went to a local cafe. The gates from parking lot to our room would not accept our room key to open, we called front desk they stated it was news to them. The first night it had been tied open. Upon return late after our dinner the second night the gate was held open with a bungee cord. We have seen the change of ownership during our trips to stay here....some good some disappointing but this new property owner has really let us down. We will not be back and do not recommend staying here anymore. We stay at other Raddison properties and have never been this dissatisfied.

Room Tip: We are moving to the Hampton Inn down the road. Recommended to us by family. It is sad to print t...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Alys B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Vanllee Hotel and Suites, responded to this reviewResponded 10 March 2014

Thank you for taking the time to write your review. The Park Inn by Radisson Covina and the Carlson Rezidor Hotel Group will work diligently to ensure your concerns fully investigated. We appreciate you bringing this to our attention.

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Reviewed 8 February 2014

We've stayed here several times and each visit is not quite as good as the previous. We used to book a king suite, but now that the kids are older, the sofa bed is not satisfactory. The double rooms (double full beds, not even double queens) are on the (noisy) freeway side, and are not sleep number beds, but this is the solution for a family of 4. They really need to fix the sliding bathroom doors. The staff is AMAZING as always. The pool is nice, even in the winter. The grounds are beautiful. We may or may not stay here next time we need a place in the area. Depends on the price.

Room Tip: Choose a double room instead of a king suite if you plan on using the sofa bed. The sofa bed is not...
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  • Stayed: December 2013, travelled with family
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013

We needed a suite in the West Covina area and this was the best for the price we paid (about $80/day). If you can't get the heat to work, call the maintenance guy - he will have to open up a valve. We also couldn't get the free WiFi to work. But other than that, we had a pleasant stay. You can't get a better price than this for this area.

  • Stayed: December 2013, travelled with family
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1  Thank BVavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

The lobby to the hotel is beautiful! Locating the hotel is not easy unless you are traveling westbound on the 60. The room should have a box of Kleenex for its guest and an extra roll of toilet paper for emergencies. I would have liked an extra blanket for the guest, who slept on the couch. It does have a microwave and mini frig. Unfortunately, there is no breakfast for guest in the morning unless you are willing to pay. They do offer pastries, bagels and cereal as their morning delights.

Room Tip: Ask for rooms away from the grounds restaurant as it tends to be quite noisy.
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  • Stayed: November 2013, travelled on business
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1  Thank n w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

I stayed three nights here. The hotel is large, arranged around an attractive pool and patio. My room was a spacious suite with king bedroom plus living area with frig, microwave, sink and table. It was clean and updated. Two complaints..other guests were noisy at night, including repeated door slamming nearby one night, and the parking lot is quite dark except in the very front. It is very close to a number of restaurant choices and the freeway.

  • Stayed: October 2013, travelled on business
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1  Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

We were visiting Covina under adverse conditions -- a serious family illness -- and the Park Inn was a perfect refuge. Yes, it's "older" but so is fine wine, and, like fine wine, the Park Inn has aged well and mellowed gracefully. The large, welcoming lobby was a delight, as was the reasonably-priced gift shop which was open well beyond hours that would be considered "normal" for many hotels. The staff at the Park Inn could not have been nicer: imagine allowing us to check in to our room before 10:00 a.m.! (All we had asked them to do was hold our luggage until later.) One small complaint: our "Sleep Number" bed was difficult to adjust, especially without instructions. However, adjust it we did, so all's well that ends well. The in-house Hamilton's Steak house was great, and the service was beyond superb. (More on that under "Hamilton Steak House"). We highly recommend Park Inn if you're staying in the area of Covina, California.

  • Stayed: September 2013, travelled with family
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Thank JoeTraveler656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vanllee Hotel and Suites

Address: 1211 E Garvey St, Covina, CA 91724-3666
Region: United States > California > Covina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Covina
Price Range: £70 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Vanllee Hotel and Suites 3*
Number of rooms: 259
Official Description (provided by the hotel):
Be transported to exceptional, comfortable suites steeped in unique architecture, stylish amenities, and charming gardens. At Vanllee Hotel and Suites, you will be warmly welcomed with passionately opened doors, with the pride and true spirit of an extraordinary destination, naturally inspired. Our skilled and motivated staff is committed to naturally deliver on these promises. Experience a local authentic reflection of energy, culture, and history that makes Vanllee Hotel and Suites such a Southern California, Los Angeles, and local Covina landmark. ... more   less 
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