After two nights at this place I would NEVER return under any circumstances. For the following reasons:
Office closed at 7pm and could not find any staff.
Does not reopen until 11am after which you are suppose to be checked out of the room and GONE!
First night was spent on a coiled top matteras...after complaning to owner/manager she felt we were JUST complaining...until she notice the matteras was installed upside down. NO APOLOGY WAS GIVEN.
When room was cleaned next morning all we got was towels... coffee pot and dirty cups half filled were still there along with the trash etc.
A/C was blocked to go no lower than 72 degress it was in the 90's with humidity of 75%. Windows were permanetly sealed shut with no way of opening for AIR.
No deadbolts or added security other than a cheap lock that after the 2nd day our keys would not work to unlock. We found a staff member and she located the "master key" which also wouldn't work! Maintenance staff had to be called in and after waiting we were able to enter with no APOLOGY AGAIN!!
The lasting words of the owner- Trina was "If you didn't like the place there is the highway". That was after we damaged our car on a low bricked step and they were unwilling to listen to a suggestion for improvement. The parking lot was near impossible to drive in and park in a limited space due to small spacing.
Many other guests shared their similar complaints and also said they would NOT return.
I would not even let me mother in law stay there.
This is the first review I have ever written and I can usually accept slight problems but her attitude and staff customer service was appauling! I am sure there are many other places in Crestline that would love our business long with yours.
The previous review must of be written by the owner herself... no one would of given that place A+ in any area.
- Official Description (provided by the hotel):
- We offer separate cabins with fully equipped kitchens and hotel rooms, and we can accommodate 85 people, perfect for groups and retreats. We are the only cabins and hotel to offer a pool and hot tub and we are in walking distance to the lake and the restaurants and shops. We are surrounded with many activities like hiking,boating,fishing,skiing,shopping,swimming,bowling and more ... more less
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- Also Known As:
- Sleepy Hollow Cabins Hotel Crestline