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Sunburst Spa & Suites Motel
Ranked #8 of 8 Hotels in Culver City
Arizona
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Stay somewhere else!”
Reviewed 7 November 2005

We checked in to our block of 4 rooms- one room looked as if someone was currently living in it- beds unmade, trash everywhere, TV on. When I went to the front desk to try and get the room switched I was repeatedly told that it wasn't the front desk's fault, he had no other options, would we mind staying in the room as it was? An hour later, a maid was finally brought in to clean the room. Of our 4 rooms, 2 had phones that were disconnected, and none of the rooms received their wake-up call, thereby making all of us late for our early morning event. When I checked the group out and mentioned that there were no wake-up calls that went out, again I was told by a different clerk that "it wasn't his fault" - I would never, under any circumstances stay here again. The rooms were dirty, dingy, the staff was rude- it amazed me that we paid almost $100 for a flea-bag motel room.

Stayed November 2005
Helpful?
4 Thank CtotheG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmpCulvercity, Front Office Manager at Sunburst Spa & Suites Motel, responded to this review, 6 May 2010
Your experience in 2005 at the motel is surely one to remember. I am truely sympathetic to your feelings and would like to inform you that an event such as yours is certainly highly unlikely to repeat here these days. Many years have passed since your incident and many things have changed specially here at the Motel. Guest satisfaction and comfort are our number one concern and we aim to please in every way possible.
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
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A TripAdvisor Member
Reviewed 10 August 2005

Pros: Room was very spacy compared to the regular hotels. Refridgerator was included. Location was good. People were friendly. Checkout was easy.

Cons: Check out time was not accurate to websites (11:00am). Checked us into an uncleaned room, although getting a new room was quick and easy. Didn't give enough towels. Maid didn't come in till 9 so guest had to pick up their own towels from the front desk. Maid didn't sweep clean enough. Front desk was not reliable in returning calls.

Overall, guest service and quality of hotel was good, but maid service needs improvements.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmpCulvercity, Front Office Manager at Sunburst Spa & Suites Motel, responded to this review, 6 May 2010
Things have changed since 2005 and providing great care for our guests are at the top of the list. Guest comfort is our number one priorty. Pay us a visit next time in town. Stay elsewhere , but check us out anyway and you wont be dissappointed if you happen to speak to one of our front desk staff.
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Additional Information about Sunburst Spa & Suites Motel

Property: Sunburst Spa & Suites Motel
Address: 3900 Sepulveda Blvd, Culver City, CA 90230-4608
Region: United States > California > Culver City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Culver City
Price Range (Based on Average Rates): ££
Hotel Class:1 star — Sunburst Spa & Suites Motel 1*
Number of rooms: 35
Reservation Options:
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Also Known As:
Sunburst Spa And Suites Motel
Sunburst Motel Culver City
Sunburst Hotel Culver City

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