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“Middle of the road”

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Courtyard Los Angeles Westside
Ranked #3 of 8 Hotels in Culver City
GreenLeadersSilver level
centralNJ
Level 5 Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Middle of the road”
Reviewed 5 January 2014 via mobile

I tend to choose Marriott when traveling as they are dependable and as a platinum member I often receive nice treatment. This hotel is currently being renovated and overlooks the highway. Amenities seem limited although there was a pool in the parking lot. No breakfast or happy hours included. No concierge floor. A basic and functional hotel, but no reason I would want to return.

Stayed January 2014, travelled with family
Helpful?
1 Thank shess10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 5 February 2014
Thank you for taking the time to fill out this response about our hotel. Let me start off with apologizing for not making this a memorable stay and know that we strive to provide our guest the best in quality service and product. We will come out of our renovation with a superior product and I hope at that time you will give us another opportunity to provide you with that quality stay you have come to expect with Marriott.
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410 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Diego, California
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 December 2013

This was a quick business trip and I stayed only one night, but I was definitely impressed with this Marriott property. First of all, the room was a good size, and quite comfortable. The king bed was definitely comfortable. Although it took me some time to figure out the DirectTV controls (and it was odd to have a regular TV in my room and not a "hotel TV with a hotel remote") the location of the desk and TV were perfect. I loved the fact that there Paul Mitchell hair care products in the bathroom (although with my hair, the small sizes weren't enough so I didn't even crack them open). The room was nice and quiet, just as I would expect a Marriott property to be.

This property has a full restaurant on-site and so I ate both dinner (soup and salad) and breakfast (the buffet). Both were definitely better than just OK. The chef at breakfast did a "one egg omelet" that was just perfect. Service was very attentive at both seatings.

Hotel check in and out was quick and easy, and parking was charged directly to my room. The only oddity was that I had to show my paid bill when exiting (for some reason my parking ticket didn't show as being validated).

I'll definitely stay here again when I have to visit my office in Culver City. This was definitely a convenient, comfortable, and quiet hotel in which to stay. Definitely business class.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sueheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 10 December 2013
Thank you for your feedback, we appreciate it.
We look forward to seeing you back, our staff is here to provide you with the best customer service that you deserve.

Happy Holidays !
-The Courtyard Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 November 2013

I am still staying in this hotel and whilst it is my second night, I must say beyond doubt that this is the worst experience I have had at any hotel, leave alone a Marriott. We came here to have a relaxed trip with family & this turned out to be the worst trip for us so far. Anything that has to do with the hotel hasn't worked out; Let me start from the beginning -
1. The room has no refrigerator
2. There is a coffee machine; we have asked for a kettle (as we have tea & have a small child) a couple of times but haven't got it yet so we spend 40 mins heating water for our tea in the coffee machine & our child has cold milk
3. Location - this place is in the middle of nowhere & definitely not the right place to stay to explore LA; we wasted 1 day just trying to figure that out & given the paucity of time we decided to book a tour the following day
4. We booked a hop on hop off tour so called VIP tour. A vehicle picked us up to take to this bus station from where we were supposed to board another bus. On reaching there, surprise surprise we were told that the tour we are booked for by the hotel doesn't operate now & we can take you on a different tour which was c. 50% more expensive; it was ridiculous and we did not take the tour as we had specifically booked a hop on hop off tour. We asked to be dropped back to the hotel or culver city bus centre; instead we were dropped off at a nearby bus station where there was very poor connectivity & didn't know what to do. We wasted 3-4hrs just trying to get to a place from where we could get a hop on hop off tour!

Really not worth staying here without a doubt!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank UrM001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 10 December 2013
Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us.
We have contacted the tour company and informed them of your displeasure for the way your tour ended.
Thank you for taking the time to provide your feedback, we take your feedback to heart.
We strive to ensure our guests experience the best stay possible and we fell short of our goal this time. If future travels find you in area please give us another opportunity to make it right. We hope you will see the improvement and enjoy your time with us in your next visit.
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Holly Springs, North Carolina
Level 5 Contributor
51 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013

My husband and I choose to stay ONLY at Marriott hotels when we travel. We normally receive fine service and comfort. While we weren't too surprised at the 12.00 parking charge, we were EXTREMELY shocked at the 14.95 price tag for the breakfast buffet. We just completed a cross country trip from North Carolina to Nevada and NONE of the Marriotts we stayed at charged us for the Buffett. Only when we took a separate trip put to L.A. did this happen.
The room was not as we came to expect but acceptable. There wasn't a refrigerator in room, only by request and the air conditioning unit was loud when it came on.
It's proximity to the shopping mall was excellent if you needed to buy items for your stay.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fansreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 5 November 2013
Thank you for taking the time to provide your feedback. We appreciate your opinion as we strive to better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York area
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

I stayed at this property two nights. The windows were fifty. When I complained, the manager said they clean them every six months. Two small fridges (supplied free) did not work and my food spoiled. When I complained, the manager said I complained too much. I never had a Marriott with such poor housekeeping.

Stayed April 2013, travelled with family
Helpful?
3 Thank africafun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 5 November 2013
I want to first apologize for being so inconvenienced when you were a guest with us, but even more so on the way in which it was handled. The way in which my staff responded to you was inappropriate and completely out of character for the manner in which we take pride in serving our guest.
We pride ourselves on service and although we dropped the ball during your last stay with us we would love to make it up to you if you allow us.
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

10 minutes or so from the airport and 10 minutes to my office. Nice mall nearby with fun sports bar. Nearby Chinese Restaurant Mandarin Dish a great choice for delivery although room service was also good. The AM breakfasts are very convenient and the staff is helpful. Also WSJ at front desk in morning. Only "drawback" was that there were too many tv channels - what a great problem to have - it took me 10 minutes to find the baseball games - recommend.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewYorkTravelMan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Manager at Courtyard Los Angeles Westside, responded to this review, 5 November 2013
Thank you for staying with us, we are glad you enjoyed your stay! If you come back for work or leisure we hope you choose us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 October 2013

Best service is what we all look for in a hotel stay. Clean, comfortable quiet rooms make it the choice Hotel near LAX. Juan helped us with our special needs of "We want to see just about EVERYTHING". Food is Good and the Culver City Mall is just across the street.GREAT HOTEL.
Michael helped our group with parking and mapping out our first night on the town Very Helpful.
Lauren is the Best as she slam dunked the check-in's with High Speed.

Room Tip: Rooms are Good on both sides as we have 4 rooms booked in our group. Seeing is beliving and this is...
See more room tips
Green Features: They do a good job. I am impressed. They leave out information on how to help with Green.
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Los Angeles Westside

Property: Courtyard Los Angeles Westside
Address: 6333 Bristol Pkwy, Culver City, CA 90230-6904
Region: United States > California > Culver City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Culver City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Los Angeles Westside 3*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to the Courtyard Los Angeles Westside, located in Culver City, California. Our brand new hotel features 260 spacious guestrooms and suites in addition to over 10,000 square feet of flexible indoor-outdoor event space and a full catering department 3.5 miles north of LAX. ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Westside Hotel Culver City
Courtyard Culver City
Courtyard Hotel Culver City
Culver City Courtyard
Culver City Marriott

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