My husband and I stayed here in March during our trip to Disneyland. The hotel overall was clean, but upon our arrival I noticed hair on my pillow case and mascara. My husband went to the office and asked for a new set of sheets and was given only a top sheet. We both went back and explained that the sheets were dirty and we wanted a new FULL set. The employee refused to give us new sheets. He was VERY argumentative to the point where he told us that we were NOT customers and that we were only a charity case. He eventually told us that we could have new sheets but that we would be checking out in the morning (we paid for two nights) with no refund. We never raised our voice with him and tried to logically deal with him but he was very rude. Eventually we got the new sheets and after MUCH vulgar language and verbal abuse from the employee we were able to tell him that we paid for the 2 nights, so we'll stay the two nights. He obliged.
We would NEVER stay here again! We are frequent travelers and have stayed at many hotels but have NEVER been treated so poorly! The employee made it very clear that this was the company's policy and so it wouldn't do us any good to talk to a manager.
If you want to stay here, bring your own sheets and never talk to the front desk about any issues and you won't have a problem. Absolutely awful experience!
- Official Description (provided by the hotel):
- You can depend on quality and affordability at our Super 8 Cypress hotel near Anaheim attractions like Disneyland. In less than 15 minutes, you can get your family to Knott's Berry Farm, Long Beach, Seal Beach, and Disney California Adventure Park. We are also just 10 minutes from Long Beach Airport. Choose our hotel in Cypress for top value: free SuperStart Breakfast Bonanza with our signature cinnamon roll, free Wi-Fi Internet access, and free parking for cars, buses and trucks. Our outdoor pool is a perfect diversion for the kids, and our guest rooms offer conveniences like refrigerator and microwave. Take advantage of our guest laundry facility and vending machines onsite. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Cypress
- Cypress Quality Inn
- Super 8 Cypress Buena Park Area Orange County