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“AWFUL CUSTOMER SERVICE!”

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Super 8 Cypress Buena Park Area
Ranked #5 of 8 Hotels in Cypress
Reviewed 6 June 2013

My husband and I stayed here in March during our trip to Disneyland. The hotel overall was clean, but upon our arrival I noticed hair on my pillow case and mascara. My husband went to the office and asked for a new set of sheets and was given only a top sheet. We both went back and explained that the sheets were dirty and we wanted a new FULL set. The employee refused to give us new sheets. He was VERY argumentative to the point where he told us that we were NOT customers and that we were only a charity case. He eventually told us that we could have new sheets but that we would be checking out in the morning (we paid for two nights) with no refund. We never raised our voice with him and tried to logically deal with him but he was very rude. Eventually we got the new sheets and after MUCH vulgar language and verbal abuse from the employee we were able to tell him that we paid for the 2 nights, so we'll stay the two nights. He obliged.

We would NEVER stay here again! We are frequent travelers and have stayed at many hotels but have NEVER been treated so poorly! The employee made it very clear that this was the company's policy and so it wouldn't do us any good to talk to a manager.

If you want to stay here, bring your own sheets and never talk to the front desk about any issues and you won't have a problem. Absolutely awful experience!

  • Stayed: March 2013, travelled as a couple
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4  Thank Kennedy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 8 July 2013

We would like to apologize for your experience here at our hotel. I have shared your review with our staff and make sure they get proper training to accommodate guest with their full satisfation.

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141 - 147 of 171 reviews

Reviewed 7 May 2013

Ron took very good care of us. He was always there when we came and went, helping the bus driver park and seeing if we needed anything. He also held the pool open 1 hour late so the students could go swimming one night and even made goody bags for us to take with us on our last day.

  • Stayed: April 2013, travelled on business
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Thank Leanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, General Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 25 June 2013

Thank you for taking the time to write a review on trip advisor. We truly appreciate your feedback regarding your stay with us and glad that your group enjoyed your stay with us. We look forward to seeing you again on your next stay in Cypress.

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Reviewed 7 April 2013 via mobile

Overall it was a good experience. We booked a one night stay on our recent trip to knotts berry farm online through the quality inn website and had a date mix up which they willingly changed. The room smelled/appeared clean and seemed to have been maintained properly after every use. The only down side I could come up with was the noise that traveled through the floors, which wasn't really an issue to me, but it might be to others who plan on longer stays.
We would stay here again if given the chance.

  • Stayed: April 2013
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Thank dee310_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, General Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 11 April 2013

Thank you for staying with us and for taking the time to post your comments. Our staff takes great pride in going extra mile for our guests.We would like to invite you back to our hotel on your next visit to cypress.

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Reviewed 6 April 2013

The Quality Inn, was a super value; clean, safe, comfortable beds, nice bathroom, with a very courteous, attentive, kind management staff.
It was a great find, exactly what we were looking for. Affordable accommodations near Disneyland and Knott's Berry Farm. Being close helped us get there early to beat the crowds, something important to us, 'Amusement Park Die Hards.' And it was a nice quiet place to come back to each night after running from morning until closing at both parks.
We would definitely stay again, and will recommend it to our friends.

  • Stayed: April 2013, travelled with family
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1  Thank Andreasmiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, General Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 11 April 2013

Thank you for taking the time to write a review on trip advisor. We truly appreciate your feedback regarding your stay with us. We are very proud of our well trained staff and this helps us to ensure that they are living up to our guest’s expectations.We look forward to seeing you again on your next stay in Cypress.

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Reviewed 5 April 2013

The hotel itself was quiet and in a decent location. Unfortunately, we booked our room through a major online travel service and somehow our reservation was mixed up. We only received a room with one bed despite having a printed confirmation for 2 adults and 2 children.

I don't care as much who made the mistake as the fact that the hotel staff was argumentative and even tried to charge us additionally for our kids at both check-in and checkout (different staff members) despite showing them our printed confirmation for 4 guests.

The king size bed was comfortable except for that fact that we had three people crammed in it and there were blood stains on the sheets. However, the fold out chair my son 'slept' on was terribly uncomfortable.

Breakfast was another disappointment. They didn't have anything stocked by 6:30 as they stated except some cereal (with no milk). We had to checkout before 7:00 and had to buy breakfast outside the hotel.

Note to the 'hospitality' industry. No one wants to travel all day just arrive at a hotel to get some rest and have to argue with hotel staff. This could have been a decent hotel with some cleaning and a little more friendly staff......

  • Stayed: March 2013, travelled with family
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4  Thank TravelBaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 8 July 2013

We would like to apologize for your experience here at our hotel. We were working on your review and inconvenience you had to avoid any future confusion. We are also training our staff to resolve the booking issue which may occur, by contacting third party booking site and find the best solution for the guest.

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Reviewed 26 March 2013

The staff was very friendly and helpful; the room was clean; the breakfast was ok. Shopping close by and places to eat. We stayed three nights our room was comfortable we didn't have a coffee maker and the desk manager made sure we had one in the morning, our remote wasn't working and again the desk manager fixed it right away, and our lights were out in the vanity area and they fixed it the next morning promptly. The staff was cordial and friendly. If ever in the area again we would stay just for the staff at the front desk!

  • Stayed: March 2013, travelled with family
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Thank slh7373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, General Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 28 March 2013

Thank you for staying with us and letting us know that we took good care of you. We are very proud of our well trained staff and this helps us to ensure that they are living up to our guest’s expectations.

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Reviewed 25 March 2013

Stayed 1 night had 2 rooms both were very clean & newly remodeled, very comfortable new beds, great wifi excellent breakfast quiet location. many restaurants around the hotel along with shopping centers for clothing another needed items, close enough to amusement parks.

  • Stayed: March 2013
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2  Thank franklied1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMQUALITY_5651, General Manager at Super 8 Cypress Buena Park Area, responded to this reviewResponded 28 March 2013

Thank you for taking the time to write a review on trip advisor. We truly appreciate your feedback regarding your stay with us and glad that you enjoyed your stay with us. We look forward to seeing you again on your next stay in Cypress.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Cypress Buena Park Area

Address: 5651 Lincoln Ave, Cypress, CA 90630-3156 (Formerly Quality Inn & Suites Near Knott's Berry Farm)
Phone Number:
Region: United States > California > Orange County > Cypress
Amenities:
Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Cypress
Price Range: £61 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Super 8 Cypress Buena Park Area 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
You can depend on quality and affordability at our Super 8 Cypress hotel near Anaheim attractions like Disneyland. In less than 15 minutes, you can get your family to Knott's Berry Farm, Long Beach, Seal Beach, and Disney California Adventure Park. We are also just 10 minutes from Long Beach Airport. Choose our hotel in Cypress for top value: free SuperStart Breakfast Bonanza with our signature cinnamon roll, free Wi-Fi Internet access, and free parking for cars, buses and trucks. Our outdoor pool is a perfect diversion for the kids, and our guest rooms offer conveniences like refrigerator and microwave. Take advantage of our guest laundry facility and vending machines onsite. ... more   less 
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Also Known As:
Quality Inn Cypress
Cypress Quality Inn
Super 8 Cypress Buena Park Area Orange County

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