We reserved a ride two days before the date (it's not possible to do it before then).
We made our way from Palo Alto in order to be there at 8 am a Monday morning (~45 minutes in heavy traffic). When we arrived we were not greeted by anyone.
The wranglers were hanging around in the stables; they took us to the house where our guide, a young woman in her early twenties, was apparently not fully awake yet. She was surprised to see us because it had been raining during the night and she thought we wouldn't come!
We started filling in paperwork when a guy arrived from inside the house, telling us that the ride would not happen, because of the rain the previous night (they "needed to check the trails" and the girl "might catch a cold").
When we asked why they didn't call, the guy said, in an aggressive tone "well, would you have wanted me to call you at 1 am when it started raining?" Yes, dude, that's why we have voicemail.
Anyway, this is incomprehensible; I have taken rides in many parts of the world, under all kinds of weather. Besides, this was supposed to take place on the beach, which has water, rain or shine!
Other than that the installations don't look good or well maintained and the horses don't look happy or too well fed. Avoid if possible.
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