We made reservations here, day of, for 7 rooms. Only three of the rooms had even checked into their rooms. Within an hour of checking in, our bus driver found bed bugs in the room (he saw evidence and also travels with a black light). We immediately told the hotel that we could not stay there. (One member of our party had already been hospitalized for a past incident with bed bugs- no taking chances). No way were we going to stay at a hotel with obvious bug issues. They told us they had not yet run the card. Well, they lied, I just looked and they charged us for all the rooms! And to make matters worse, they had the nerve to say it was fleas as if that was better! I called to talk to the hotel and give them a chance to make good, and they said there is nothing they can do about it. Really? Three rooms were checked in for an hour and you charge us for all of them AND you have admitted an obvious bug problem. BAD CUSTOMER SERVICE. On top of it, the carpets were wet and mildewy. yuck. DO not stay here!
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- Also Known As:
- Dana Point Harbor Hotel Dana Point