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“Very nice hotel but falls short of the best”

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Monarch Beach Resort
Ranked #1 of 12 Hotels in Dana Point
Certificate of Excellence
Cary, North Carolina
Level Contributor
381 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Very nice hotel but falls short of the best”
Reviewed 29 October 2013

I stayed for two nights at the St Regis Monarch Beach while attending a conference. The hotel is grand, the staff very competent and the rooms large and well appointed with marble bathrooms and a balcony and view. However, I compare every luxury hotel to the Grand Wailea on Maui and the Inn at Spanish Bay. This hotel is just not in the same ball park with these hotels. Most annoying is the lack of a coffee maker in the hotel rooms. You can spend $9 or $13 plus tax and gratuity from room service or walk 1/4 mile to the snack bar in the morning for a cup of coffee. All I want to do is wake up, read the newspaper, and have a cup of coffee. I don't want to pay an unreasonable amount or walk 1/4 mile to get coffee. Another trick played on the guest is the breakfast room service menu does not include prices. You have to dig into the guide in the room to understand how much a cup of coffee costs. Similarly the cost of items in the honor bar are hidden and difficult to find. I won't spend money blindly. It seems this hotel wants to hide costs from guests and surprise you at check-out. Another hidden cost is parking. Valet is $35 per day and self-park is $25. Most guests must self-park. It is near impossible to find the garage and even harder to find an empty space. I would not stay at the hotel again unless attending a conference.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoeBoxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (507)
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English first
Philadelphia, Pennsylvania
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 24 October 2013

I went to a medical conference at the St Regis Monarch Beach...I didn't stay at the hotel but I toured the grounds and used the salon. It's an absolutely 5 star hotel...gorgeous grounds..stunning pool. The staff is very helpful. The salon is beautiful and everything you would expect from a 5 star property, and the woman who cut my hair (Tracy) was wonderful.

  • Stayed October 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Deborah525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRMB, Executive Offices at Monarch Beach Resort, responded to this review, 30 October 2013
Dear Deborah525,
Thank you for a great review! We will pass along your compliments to Tracy! We hope that next time you will be able to stay at the resort and enjoy everything it has to offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level Contributor
3 reviews
Reviewed 22 October 2013 credit card Amex Cardmember Review

Stayed with my wife and two teenage boys for 5 nights. The property was fine but a bit dated. Neither of the two "ocean view" rooms we stayed in had any view of the ocean from the room--you could see the water only from small areas of the balcony. One day, our room was not cleaned until after 5 pm and only then after repeated calls and promises to send someone up. Management was very apologetic and our overall experience was fine. But this property was certainly not up to what we expect from a St. Regis.

Stayed August 2013, travelled with family
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs
Level Contributor
141 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 October 2013

This hotel experience was absolutely outstanding. It really can't get better than the St. Regis Monarch Beach. The service was impeccable with every interaction we had with a member of the St. Regis staff. The check in process was easy and the people at the front desk were incredibly polite and gracious. The room was in great condition and very luxe in every sense. The food was really superb and the Sunday Brunch was the best that we've ever had-it was that good. The pool was well heated. The fitness center was great. This hotel had it all- everything was 100% great with not of negative feedback on anything. If you like ultra luxury hotels, you've got to try this hotel.

Room Tip: You definitely want an ocean view.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvanPSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRMB, Executive Offices at Monarch Beach Resort, responded to this review, 30 October 2013
Dear EvanPSP,
Thank you for staying with us and taking the time to write such a wonderful review! We are so glad that you could enjoy all the hotel amenities, and had time for our legendary Sunday Brunch! Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 21 October 2013

This is by far the nicest hotel I have had the pleasure of staying at. Service is outstanding, room was very nice - enough room, comfortable bed, and all the fixtures and furniture was high quality.
I cannot say enough good things about it.

Room Tip: I was in Room 675- overlooking courtyard and ocean. Great for sunsets!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RFNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRMB, Executive Offices at Monarch Beach Resort, responded to this review, 30 October 2013
Dear RFNJ,
Thank you for such an amazing review! We are so glad that you enjoyed your stay, and we look forward to seeing you at the Best Address again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
79 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 October 2013

I've wanted to stay at this property for years, and recently had an opportunity to attend a conference here. The hotel definitely did not disappoint. It is an unbelievably beautiful hotel; the grounds, pool, beach, not to mention the inside, just stunning. Do not miss the sunsets! While I was there, the hotel was sold out. I would think I'd be bumping into people left and right, but this was not the case. We ate many meals outside on some of the many patios and terraces - just lovely.
The room was beautiful, turn down service was excellent, and the staff was professional and helpful. Overall, can't say enough about this hotel and I'll definitely be back!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaystraveling74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
2 reviews
Reviewed 18 October 2013

My family has stayed at this hotel many times since its opening. This year my husband and I were here for 5 nights beginning Sept. 17th to celebrate our 31st Anniv. Everything was perfect!
After dinner our first night, we arrived back at the room to a nice surprise of Champagne, a beautiful bowl of fruit, and a nice note from Colin, the Doorman. Our room on the 5th floor was beautiful, quiet, and very clean. Service throughout our stay was Great! We'll be back again! Thank you, St. Regis Monarch Beach!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRMB, Executive Offices at Monarch Beach Resort, responded to this review, 21 October 2013
Dear Gina S,
Thank you for spending your 31st Anniversary with us! We will pass along your compliments to our Doorman Colin and his Manager. We are so happy that you enjoyed your stay and we look forward to welcoming you back to the Best Address!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Monarch Beach Resort

Property: Monarch Beach Resort
Address: 1 Monarch Beach Resort, Dana Point, CA 92629-4085 (Formerly St. Regis, Monarch Beach)
Phone Number:
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dana Point
#3 Business Hotel in Dana Point
#4 Family Hotel in Dana Point
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Monarch Beach Resort 5*
Number of rooms: 400
Official Description (provided by the hotel):
Our AAA Five-Diamond sanctuary is sublimely located near Southern California's renowned destinations, including Catalina Island and Dana Point Harbor. Nestled hillside overlooking a private beach, discover an array of adventuresome experiences at our coveted Orange County resort. From thrilling water sports, to championship golf links, to acclaimed Miraval Life in Balance Spa, encounter lasting memories at our pristine coastal locale. ... more   less 
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Also Known As:
St. Regis, Monarch Beach Hotel Dana Point
St Regis Dana Point
St Regis Resort Monarch Beach

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