First off, the location of this hotel is simply gorgeous!!! Located on a cliff, the views of Laguna Beach, and north towards Dana Point are amazing. We didn't get to see a good sunset the week we stayed, but had the weather/clouds cooperated, I would imagine it'd be a great place to see one.
The room was simply fantastic. We had a King room on the 2nd floor, room 2050. It came with a partial view of the ocean, and looked out on a courtyard and a conference center. The room was great, very large, had most of the amenities, a very comfortable King bed, and a bathroom that was all marble, had his and her sinks, a decent shower and separate water closet. The rooms were ALWAYS clean, the housekeeping staff did a superb job. Turn down service each night as well.
The overall complex was gorgeous. Great views of the ocean and coast line. A very nice pool and hot tub area, and 2nd one being renovated for the summer crowd. It had a very nice restaurant with huge windows overlooking the ocean, and had a great outdoor bar with neat flame heaters, and a cozy/trendy setting to have evening drinks. The workout facility was AWESOME. Every machine you'd want, free weights, etc.all that overlooked the ocean. So you can work out and have a great view at the same time! I was here for 3 days for a conference, and 2 days for pleasure. The Conference facilities are great. Big meeting rooms, plenty of rooms for breakout sessions, and nice comfortable chairs. The projectors were very up to date, the audio equipment was also very modern and worked flawlessly. The food for bfast, lunch, dinner and cocktails was also exceptional. A great selection of dishes, and it was very tasty. The kitchen staff did a great job serving our group of 60+ people. If you received a piece of meat that was undercooked, the wait staff went out of their way to find a piece that suited your tastes. I have zero complaints about the conference facilities and would rate it amongst the best I've seen.
The staff at the hotel was amazing as well. Ritz Carlton has a reputation of exceptional customer service, and Laguna Niguel lived up to its reputation. Everyone was friendly and courteous, right down the maintenance guy, and the painter we encountered on our last day. The valet staff was prompt, friendly, courteous and hard working! When there was a back log during the evening dinner rushes, the staff was sprinting from car to car, doing their best to ensure you didn't wait too long. The front desk staff was always very courteous and more than helpful. Additionally the bell staff was phenomenal. Tim and Paul assisted w/ our luggage when we arrived and departed. Both were great with directions, showing us around the hotel, overly friendly, and just very pleasant to be around. Paul even put our luggage in our car, while we checked out and made a quick run to the business center and even waited for us to return. Just great!
If I had to come up with complaints, and I do have to try hard, I would say the #1 item would be my chief complaint with all Marriott properties, the $13/day charge for wireless internet. You can stay at a lowly Days Inn and get free wireless, but not at the Ritz where you pay $200-300/night? Seems petty to me. Also, the rooms don't come with a coffee maker and mini-fridge as you'd expect. However, they are available upon request, so its not an issue. Lastly, my girlfriend ordered the fish tacos at the pool-side cafe, and they were flavorless, and dry. For $27 and the Ritz name, we expected more! However, upon mention to the front desk staff, we were promptly refunded for the charge without even asking and without hassle. So again, I have no room to really complain.
I would definitely stay at this Ritz again if I find myself in Southern California, and would be willing to pay the premium to experience this property's charm, and exceptional customer service.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel