I am staying at this hotel memorial day weekend. I called the general number and asked to speak to the concierge, so that I could make Sunday brunch reservations, as well as book an appointment at the spa. I made the general assumption that it is the concierge department who makes these arrangements. Apparently, that is not the case at the Ritz Carlton Laguna Niguel. The guy who answered the phone at the concierge desk couldn't have been more unhelpful. When I stated why I was calling, he was like "Ok..." and seemed perplexed. Since he seemed so perplexed and wasn't saying any of usual "sure, what time would you like for Sunday brunch?...," I asked if he was the right person to help me with these requests. At which point, he said I should call the reservations department, as they help with all reservations, including spa and restaurants. Rather than seeming confused and unhelpful, he could have informed me of this without my prompting him, which was frustrating. Also, at most 5-star hotels, everyone, especially the concierge, is willing to help and make sure your requests are handled, even if it isn't in their job description. He just seemed unwilling and/or unable to make that effort. At least he was able to tell me the airport is 30-35 minutes from the hotel.
I hope my stay there is more pleasurable this conversation was.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel