It is so sad that the one thing that makes this hotel less than perfect is quite an important thing to most people. First off, let me say that this wonderful hotel is definitely worth the price. The ocean view room is spectacular with full ocean views and plenty of space in the bedroom and bathroom. We stayed on the club level and it is SUPERB. Everyone at the hotel is helpful and kind, and go out of their way to make you feel welcome and taken care of. We are big believers in customer service and the service here is remarkable. The food, location, service, pools, beach, spa - literally everything - has been wonderful. We are seasoned travelers and always stay at upper echelon properties, and in our opinion, this hotel is the best place to stay in all of Southern California for a beach vacation. Here is the heartbreaking part... The hotel allows smoking on the patios of the rooms. Our stay was ruined when on the last day, a heavy smoker checked in to the room beneath us. Our room started to smell like an ashtray and we could no longer leave our patio door open. No longer being able to hear the sound of the crashing waves or enjoy the fresh sea breeze ruined my love affair with the Ritz. If you smoke, you obviously wont mind this. For the rest of us who like to breath air untainted by deathly cancerous poison, beware that you could end up paying a LOT of money and still be forced to forego all the benefits of being by the sea. Or be forced to inhale someone else's bad choices because smoking is allowed on the patios. If this were a fully non-smoking property, it could be a perfect place. Sadly, that is not yet the case. Many hotels are non-smoking and hopefully the Ritz will one day catch up. Again, everything else here is lovely and if the smoking thing doesn't bother you, then you will likely enjoy your stay. We would love to come back, but this might be the one thing that makes this almost perfect hotel, unbearable.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel