Director of Guest Services, Clarita Parra and Club Level Supervisor, Penni Garcia (along with Penni’s crew on the Club Level) have once again, made us feel so special and so welcomed during our visit last month. Clarita personally greeted us when we checked in and escorted us to the Club Level - where we were again greeted so warmly by Penni, who remembered us from our previous visit in 2010. Both Clarita and Penni told us they were working the weekend of our visit and we got the sense that working the weekends was neither a chore nor just a job for them, but that they really enjoyed taking care of people and making sure they helped ensure that we had the full “Ritz experience”.
The Club Level at the Ritz is such a wonderful way to experience the Ritz because it’s like knowing someone is there taking care of you during your entire stay. My husband compared it to visiting a favorite relative who is always happy to see you and wants to do everything they can to make you comfortable. You can go for a jog on the beach and know that breakfast will be waiting for you upon your return. You can come back after a lovely dinner and know that dessert and wine will be offered by the fireplace. It’s welcoming, without being “stuffy”. There’s even a special Supervised area for kids so parents can enjoy a little time alone.
The Ritz Carlton Laguna Niguel is a sprawling property, with impeccably manicured grounds; yet it’s an intimate place - where their main mission is that you have a comfortable, relaxing experience. If you are looking for the newest, flashiest hotel in Southern California, this is not it. This is however a sanctuary for those who want the feel of a real beach vacation with a sense of “posh”. Subtle, yet important touches such as the fresh flowers in the lobby, the choice of music played in the Ritz’ main restaurant or the fire pits overlooking the ocean at 180blu all help create a wonderful ambience. Most importantly, it’s the people such as Clarita and Penni that make the Ritz the oasis it has been for us for the past several years. We can’t imagine our summers without it!
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel