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“disappointed with house keeping and maintenance” 1 of 5 bubbles
Review of The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
Ranked #2 of 12 Hotels in Dana Point
Certificate of Excellence
GreenLeadersBronze level
Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“disappointed with house keeping and maintenance”
1 of 5 bubbles Reviewed 22 May 2014

Room 4517 shower had not been cleaned. Several long hairs were stuck to side of the marble shower which I didn't notice until it was too late. The concierge was apologetic and credited our party with a $200 resort credit. Additionally, used gum is stuck behind elevator handles and under tables.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 23 May 2014
Thank you very much for letting us know about our housekeeping service inconsistencies. Your feedback is extremely valuable and has been acted upon. We hope you enjoyed your overall experience at The Ritz-Carlton, Laguna Niguel. Please contact our Executive Office at (949) 240-2000 if we can assist you further. Thank you again for bringing this to our attention. We look forward to welcoming you back in the future for a much more memorable stay.
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1,964 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (535)
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English first
Boston, Massachusetts
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

This is the best hotel I've ever stayed in down to the service, attention to detail and staff. The views are absolutely breathtaking. We stayed in the presidential suite ocean view and it was stunning. One of the best hotel memories was shared here - a luxurious breakfast delivered via room service right to our own patio overlooking the ocean. We ate breakfast in our plush bathrobes and sipped coffee over the ocean. You can see the surfers early in the morning. The gym is a must see, it's a view overlooking the ocean. We had some drinks at the bar at night, they were delicious. The restaurant is also great, you must try the chocolate croissant. It's worth it.

Room Tip: Ocean View
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Momopies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 22 May 2014
The most exclusive room in the house! We are delighted you enjoyed your experience with us and we look forward to creating many more memories for you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lissone, Italy
Level Contributor
453 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed 19 May 2014 via mobile

"All you could ask a hotel. Nice views, close to the see, kind staff, tasty and rich meals, amazon rooms full of every confort. Price is steep, aligned to the offer but this hotel with his sightseen it's a must for the place.
I strongly raccomend it, perfect choice.

Stayed January 2014, travelled on business
Helpful?
Thank Deinos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 22 May 2014
Thank you for choosing The Ritz-Carlton, Laguna Niguel as your luxury destination. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calabasas, CA
Level Contributor
199 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

I attended a conference here and was very impressed with the hotel. The view from the lobby-level restaurant and bar is incredibly beautiful. The pool is attractive with a nice adjoining bar and there are great walking trails nearby, in addition to the beach of course. The plants and flowers around the hotel are very nice, but the trails are a bit hilly. If you are in poor health you might have a hard time with the trails. If you are travelling with a group and trying to figure out transportation you should know that there is a free shuttle to and from Laguna Beach and the stop is in front of the hotel. Laguna Beach is about six miles away. I find the water to be much clearer from about Redondo Beach south so keep that in mind if you are trying to choose your location. There are plenty of nice restaurants in Laguna Beach but not a lot in the immediate area around the hotel. I did enjoy the Salt Creek restaurant, which is about a mile away.

Room Tip: Beach views are incredible if you can get one.
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  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HeathCalabasas_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 22 May 2014
Thank you for choosing The Ritz-Carlton, Laguna Niguel. It was a pleasure having you and we look forward to be of service to you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 May 2014

My wife and I enjoyed a fantastic business/pleasure get-a-way during the first weekend in May. We opted for an ocean view room on the club level. The room, though nice, couldn't compete with the coastline views it provided. The service throughout the property was exceptional, like all the RC properties we have enjoyed. Best advice for club level guests: eat/drink there as much as possible, otherwise you will not get the most for your money. Definitely would recommend this property.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 21 May 2014
What a beautiful photo! Thank you for sharing it. We can't argue with the fact that our ocean front guest rooms on our exclusive Club Level are pure heaven. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

We looked all over the region for the right ocean front resort experience for a week of R&R. This place surprised us at every turn. In every way, our expectations were exceeded. Our family had two fire pit rooms--perfect for the cool spring evenings. We won't stay anywhere else now but the Ritz in Laguna Niguel, and we hope to be back soon!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TravelerGuys2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 21 May 2014
We are delighted you enjoyed The Ritz-Carlton mystique. Our ladies and gentlemen pride themselves on creating unique, memorable, and personable experiences for our guests. We look forward to your next visit!
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Chicago
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

We really enjoyed our stay at this hotel. The hotel overlooks a gorgeous beach that is very accessible for walking or jogging. The hotel restaurants and fitness center have some of the best views I have ever seen. We went to the Steak House there and had absolutely fabulous service from Kayla. The service, views and location cannot be beat! We really enjoyed our stay!

Room Tip: Our first room was a "cliff view" which had a nice view. We ended up moving to a garden r...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dac831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, 21 May 2014
Thank you for your visit and for recognizing Kayla. We enjoyed creating a memorable experience for you and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Laguna Niguel

Property: The Ritz-Carlton, Laguna Niguel
Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Phone Number:
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Dana Point
#1 Romantic Hotel in Dana Point
#2 Green Hotel in Dana Point
#2 Business Hotel in Dana Point
#3 Family Hotel in Dana Point
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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