My wife and I stayed at the hotel for a long weekend to celebrate our anniversary. I had been to the hotel 10 years previously and remembered the fantastic view of the Pacific and the usual impeccable service of the Ritz Carlton. I was eager to return with my wife, but was sadly disappointed in many respects.
The hotel was not properly staffed resulting in long waits for virtually all services. In fact, I wondered if it was the same hotel that I had previously enjoyed so much. For a normal hotel it might have been acceptable, but expectations of the Ritz Carlton are higher.
Long waits for service at the pool, the market and the restaurant became frustrating as an ice tea could take 30-45 minutes to arrive. Also, the hallways were dirty and the room that we had as well as, the hallways were in need of painting. The night staff failed to notice that the shampoo and conditioner were empty, thus the next morning my shower had to wait until someone arrived with a fresh supply.
More fundamentally, the common area were simply inadequate in size in proportion to the size of the hotel including the gym, market and restaurant. The gym was unstaffed and not checked regularly to ensure water and towels were available.
If you are in the area, the Montage, which has received great reviews, might be a better choice.
- Official Description (provided by the hotel):
- Experience luxury coastal living at The Ritz-Carlton, Laguna Niguel, a resort in Dana Point, California situated high on a seaside bluff overlooking the Pacific Ocean, and offering a relaxed Southern California vibe near Laguna Beach, Los Angeles and San Diego. ... more less
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel