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“Over Rated”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Reviewed 21 October 2013

Stayed at the Dana Point Marriott Cliffs Resort for a long weekend. The property and location is spectacular, but the rooms are average at best which is to say over priced. Food and service at the resort was very good, however room service was terrible. We ordered breakfast two mornings and although it arrived on time, all the food was cold and the coffee at best was just warm. Notified the room service kitchen, but nothing was done to correct the situation nor were the meals deducted from our checkout bill.

Room Tip: Arrive early to check in and ask for a ocean view room.
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  • Stayed: September 2013, travelled with family
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Thank Gaylewinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 22 October 2013

Thank you for your review. We appreciate your compliments regarding our food and staff service at the resort. We apologize that you were not satisfied with your order from our in room service. We take every review seriously and will address your concern with our Food & Beverage team to assure that this does not happen in the future. We hope you will look upon this incident you experienced as an exception and not the rule. We hope you visit us again in the future.

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Reviewed 17 October 2013

We just held our daughter's wedding at this hotel and everything exceeded our expectations. The location and view of course are great, and since this was a destination wedding, being within walking distance to Dana Point marina was very nice. We had a large group staying at the hotel, and everyone enjoyed their rooms and the hotel service was outstanding. We held 3 separate events at the hotel over the course of the weekend, and they were all executed flawlessly. Excellent setup, food, service... I would definitely stay at the hotel again. And, I highly recommend it for an event!

Room Tip: I'm not sure all rooms have an ocean view...so definitely ask for one. We got the Exec Suite an...
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  • Stayed: October 2013, travelled with family
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Thank GraceM100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 21 October 2013

Thank you for your wonderful compliments and 5 star rating. We want to congratulate you on your daughter’s wedding. Nothing means more to us then executing a “flawless” event for our guests. We are delighted to hear that all of your out of town guests enjoyed their stay with us as well. We will share your compliments with our staff and look forward in having you and your family return for another visit soon.

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Reviewed 17 October 2013

We stayed here with our extended family - had 4 rooms - and we loved it! Our room had the biggest balcony and best views, it overlooked the ocean and coastline which was amazing. The pool/spa were very relaxing for adults and they had an area for the kids to play. You could walk to the beach, we have 3 young kids and we managed fine going downhill but holding an infant (and all the beach gear) while walking uphill was challenging. So if you plan to walk, pack lightly. The beach there was a bit rocky but the ocean water was really warm. I do NOT like cold water and even I was playing in the ocean. They ONLY offer valet parking no self parking so be aware of that. Location is great - to save some money we dined at Stack Pancake House and also Bubba Kahuna's Pizza - Go to both YUM! Ordered room service for the kids - chicken strips and also cheeseburgers - the servings were so large that it could feed an adult. We drove to SeaWorld and Wild Animal Park, about an hour away. The hotel room has a fridge so I packed A LOT of snacks and drinks for the kids. I have back/neck probs but I will say the beds were very comfy. Overall, a great luxury stay in a gorgeous ocean community not a cheap place but worth the price. In fact, saw an actor upon checking out so if it's good enough for a celebrity, it's good enough for ME!

Room Tip: Request the big rectangle balcony rooms that face the sunrise, the rooms that face the restaurant ha...
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  • Stayed: July 2013, travelled with family
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Thank M3LODI3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 21 October 2013

Thank you for your review and 5 star rating. We are delighted to hear that you and your family enjoyed the two outdoor pools and that you visited Doheny State Beach during your stay. We enjoy hearing what kind of activities our guests partook in during their vacation. We are a basecamp between Los Angeles and San Diego and our guests find that our destination is ideal for visiting theme parks and other tourist attractions in both locations. We are happy to hear that you and your family enjoyed the resort’s views and all of the amenities we provide. We look forward in having you all back in the near future.

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Reviewed 17 October 2013

This is my 3rd visit in 2 years. This hotel rocks. Beautiful grounds and property. Outstanding personal and friendly service. Wonderful spa with unique treatments. Right near Dana Point Harbor where you can take the ferry to Catalina Island. First stay was in a one bedroom suite with balcony and waterview. Very comfortable beds. Second was basic standard with no balcony. This time upgraded to a balcony with seaview. Great views of the water. Near markets and restaurants. Restaurants at the Marriott are excellent. They run some fabulous deals at marriott.com. Keep an eye on it!

Room Tip: Get a balcony with a water view.
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  • Stayed: October 2013, travelled solo
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1  Thank dreamvac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 17 October 2013

Thank you for your review. We hope to make every visit of yours as charming and fabulous as the first. We are delighted to hear that you are a loyal customer of ours and we appreciate your wonderful compliments. The resort offers exceptional amenities and we are happy to hear that you were able to enjoy the spa as well as our restaurants. We look forward to having you back real soon.

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Reviewed 16 October 2013

I reviewed this hotel back in 2009, and made sure to illustrate that this was a resort that seemingly catered to screaming children with the hope that it would properly prepare readers of what to expect.

We'd since stayed there for a wedding, and noticed that they were building a KIDS ONLY pool on the opposite side of the property. This piqued our curiosity, so we figured we would give it another shot to see if this could be the relaxing resort it has the potential to be. So we booked a night after the kids pool was completed, and it was fantastic. Not sure if the staff had been upgraded too, or if the staff was simply more calm and focused in the absence of maniacal screaming children. It was like we were VIPs in a movie or something. People that I had never met before were greeting me by name as I walked past their stations, and asking if I needed anything. We walked up to the hostess for dinner and before I could say hello, she said "Right this way Mr. & Mrs. ****** ". Like our faces had been flagged. (Dinner was delicious by the way. Really good cocktails as well).

The manager at the time was Tiffany, and she was infinitely accommodating, as was the entire staff. Seriously, stay here.

Room Tip: This isn't really a "room tip", but I hope you appreciate it. Go to Turks in the harb...
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  • Stayed: November 2012, travelled as a couple
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Thank QuietAndColdPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 17 October 2013

Thank you for your wonderful compliments. We are so delighted to hear that you returned to our resort and that that we completely changed your perspective from your first visit in 2009. We truly are grateful for your business and we are even more grateful that we were able to create new and lasting memories for you. We take great pride in our high service levels and all of our guests are VIP’s. Our job is to make sure that your stay is nothing but exceptional and we are happy to hear that we created this experience for you. We appreciate your positive feedback and we will be sure to share this with our team. We look forward to welcoming you back soon.

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Reviewed 15 October 2013

I recently stayed at the Laguna Cliffs Marriott Resort and Spa with 2 friends. THe Resort was lovely, and the service was great. Our reservations were for 3 people, and there was onlly 2 coffee cups, 2 wine glasses, and not enough towels for three women. This has happened in other hotels, but I find it unacceptable at the prices being charged.

Room Tip: We requested ocean view and had a corner room. It overlooked the grassy area, where a wedding was ta...
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  • Stayed: September 2013, travelled with friends
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Thank magpiestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 16 October 2013

Thank you for your recent stay with us. We are delighted to hear that you and your friends found the staff service to be great. We apologize for the inconvenience of having to ask for any additional items for your room. Thank you for bringing this to our attention. We will address your concern with our Housekeeping department. Thank you for your feedback. We hope you visit us again soon.

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Reviewed 15 October 2013

I stay at this hotel a few times a year on business. It's usually when some of the other hotels in Laguna are full or the pricing is too exorbitant. Be aware that this property is in Dana Point Harbor and not at all in Laguna. The harbor is great for running and also has easy access to the 5 freeway. The south side rooms are great if you get a room overlooking the harbor. Ask for a room that doesn't have an adjoining room door otherwise it's noisy when there are folks in the other room. The property used to allow you to self park but over the past couple of years they made it "valet only" which tacks on an additional $32 to the room price. The "resort fee" is also a bit of a sham for business travelers.

  • Stayed: October 2013, travelled on business
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Thank sveytia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 16 October 2013

We are happy to hear that we are your home away from home when you are traveling on business. We appreciate your feedback regarding our parking and resort fees and will certainly take your comments under review. In recent parking and resort fee surveys we’ve conducted with our fellow resorts located on the coastline, we have found our parking and resort fee rates to be in line and are actually the most economical. We want to recommend our business traveler package, which includes the resort fee and valet parking. We look forward in welcoming you back soon for business or pleasure.

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Additional Information about Laguna Cliffs Marriott Resort & Spa

Address: 25135 Park Lantern, Dana Point, CA 92629-2878
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Business Hotel in Dana Point
#5 Family Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range: £193 - £365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, Laguna Cliffs Marriott Resort & Spa rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor, and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities from our hotel in Dana Point, and to the beautiful sands of the Pacific. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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