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“Too expensive for what you get.”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Lafayette, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Too expensive for what you get.”
Reviewed 5 April 2014

We used marriott point for our week stay. We had to upgrade to the category 6 which we were told would be 15000 extra points. They ended up charging us 30000 extra points. Even the supervisor said it was 15000 but in the end the took double that. On top of that they charge a resort fee of $27.50 per day plus $32 per day parking. We ended up parking on the street but when we got the bill they had charged us double the parking for seven days. How does that happen? No refrigerator or microwave in the room. They did have a one cup coffee maker but the coffee was bad. They advertise free yoga classes. The yoga class is actually at the community park nearby and not run by marriott at all. It was a nice hotel but they nickel and dime you. They could add a few amenities for the price. Certainly not worth the points we gave up.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 7 April 2014
Thank you for your review and feedback. We apologize for the mischarges on your bill and we will address this with our team. In regards to having no refrigerator, we do in fact rent refrigerators upon request. Our “At Your Service” Department or Housekeeping department are available to assist with any of those requests. We do in fact advertise that there are complimentary yoga classes in the park and do not state that the resort conducts the classes. We apologize for the misunderstanding. Many of our guests take advantage of the free classes and we have received nothing put positive feedback. Our resort fee includes many of the amenities you were addressing in your review including complimentary bike rentals, tennis equipment, boogie board rentals and high speed Wi-Fi in your guest room.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Philadelphia, Pennsylvania
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 31 March 2014

Really, this resort provides exceptional value and location for your travel dollar. The only reason that I am not giving it a 5 star rating is that a property of this size and caliber should have immediate and consistent wi-if access in the rooms. The first night I arrived, I couldn't access the web, called the front desk and he eventually fixed my access, although it remained somewhat spotty during the duration of my stay. Wonderful views and wonderful balcony. Would recommend to couples, just ask for a quiet room away from the families because the hallways can get noisy and they do have an extensive marriott kids program, so be aware of the noise factor.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxwellpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 1 April 2014
Thank you for your review and great compliments. We appreciate your comments regarding our “excellent service, views, location and property.” We apologize for the spotty internet service you experienced during your stay and we can assure you that this problem has been resolved. We hope you have a chance to visit us again soon.
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Dana Point, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2014

Very nice located but hated the $32 parking fee and the internet not free does not work half of the time. Also ocean view is partial and they charge extra for it. Please read the small letters. My reservation read $129 and with parking and resort fees and taxes it was more than 200 ! First time I get disappointed of a Marriot property. Also beds were uncomfortable.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wilreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 1 April 2014
Thank you for your feedback. We appreciate your feedback regarding our parking and resort fees and will certainly take your comments under review. In recent parking and resort fee surveys we’ve conducted with our fellow resorts located on the coastline, we have found our parking and resort rates to be in line and are actually the most economical. We clearly state these fees so that our guests are aware prior to their arrival. In regards to your comments addressing our uncomfortable beds, we apologize if they were not to your liking. As you will read from previous reviews, the majority of our guests give us wonderful compliments and feedback regarding the comfort of the beds. Your opinion matters greatly to us and we appreciate your comments.
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Woodland Hills, California
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 March 2014

Just a quick twenty four hour overnight trip for us as part of a meeting where J. and I were hosted so it may seem to be petty of me to complain about all the extras, as so many other reviewers have done, since I wasn't paying - more on that in a minute. First the good. The staff are friendly and eager to help - almost too much so. The hotel lobby and bar are modern and elegant and our room was entirely satisfactory, clean too, with a comfortable bed and superior linens. Unfortunately the chain hotel roots still show a bit so that the hotel somehow lacks character. Our dinner and reception were staffed and catered by the hotel and to my surprise, given how many of these events I've experienced over the years, were really, really good. The food was excellent and the service was competent and low key in the best sort of way.

I probably should have been generous and awarded five stars and would have except for the hotel's lack of character, and the additional fees for everything. I think it's because it makes the hotel seem a little like Las Vegas where one visits knowing that they will try hard to separate you from your money, it's not personal, just business. Here the ambiance and the staff's attitude doesn't reflect that so I suppose that the dichotomy between the two seems jarring. These little niggles aside, we enjoyed our visit and would willingly return.

Room Tip: Make sure that your room faces away from the Pacific Coast Highway as the noise carries.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 31 March 2014
Thank you for your review and for sharing your experience with us. We are happy to hear that you had a successful meeting and that you felt our catering staff was “really, really good.” We appreciate your compliments regarding the food and service levels and we will take it as a compliment that our staff was too friendly and eager to help. Your stay is extremely important to us and our staff provides exceptional service for all of our guests in order to ensure that you are comfortable and completely satisfied. We look forward to your next visit.
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reno
Level Contributor
161 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 24 March 2014 via mobile

Great location for business meeting, weddings, or retreat. Ocean View, nice weather, clean, comfortable rooms. But to not have consistent wifi throughout the hotel, including the room is analogous to not having water. Pathetic. There's no excuse, esp when you are charged for it. Their technology is outdated. No business that needs wifi should be held here.

Stayed March 2014, travelled on business
Helpful?
Thank pickyreno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 24 March 2014
Thank you for your review. We appreciate your compliments regarding our beautiful ocean view property and comfortable beds. We couldn’t agree with you more the Laguna Cliffs Marriott Resort & Spa is perfect for any traveler, whether it be for business, leisure, family getaway or wedding destination, we meet every customer’s needs. We want to apologize for any inconvenience our inconsistent Wi-Fi may have had during your stay. We know how frustrating it is to have spotty service and we want you to know that we in the process of improving our Wi-Fi connection right now. Thank you for your feedback. Your opinion is extremely important to us and we assure you, we will resolve this issue.
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Southern California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 March 2014

Our entire family stayed here for a wedding at a nearby location. We had several rooms. The front desk was able to place all of us on the same floor, which was terrific while getting ready for the rehearsal and the actual wedding. Breakfast can get expensive, but there is a Starbucks in the lobby with nice seating. There is no self-parking, so beware of the fees! Wow, with several cars, these fees really added to our bill. We are Marriott members, so did not have to pay internet fees, but this would also jack up your bottom line. Staff was excellent. My husband dropped a check from his jacket pocket and management put out an "all points bulletin" until the check was found! We were so appreciative of their help.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KzMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 19 March 2014
Thank you for your review. We are delighted that you and your family enjoyed your time here at the resort. We are happy that we were able to accommodate the rooms for all of your family as you attended a nearby wedding. Thank you for your compliments regarding our staff service. Our care and deliverance goes above and beyond and finding your check is a prime example. We are happy that we were able to locate your lost check and host your wedding party at Laguna Cliffs Marriott Resort & Spa. We hope to see you again soon.
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Virginia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 March 2014 via mobile

This resort is beautiful. It is very busy, but the check in was quick and painless, they accommodated our room request. The rooms are very nice, the bed quite comfortable. The atmosphere is relaxed and inviting. The food was hot, fresh, great flavor and priced competitively. The ocean is little walk but you can do it. The grounds can be walking friendly for the physically challenged. Parking fees are too high, especially for a paying overnight guest, however, it is a spectacular photographers dream and completely worth every penny spent.
Saturday entertainment in the upstairs bar was great, I would go back for that again.
If you want ocean experience and dining and shopping, leisure hanging at the heated pool, go for it. You won't be disappointed!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Jodi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, 21 March 2014
Thank you for your 5 star review and for all your wonderful compliments. We are delighted to hear that you enjoyed your stay with us. We promise to continue to provide you with new, life-long memories. We can't wait for your next visit!
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Additional Information about Laguna Cliffs Marriott Resort & Spa

Property: Laguna Cliffs Marriott Resort & Spa
Address: 25135 Park Lantern, Dana Point, CA 92629
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Business Hotel in Dana Point
#5 Family Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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