As someone who is VERY particular about the spa services that I receive, & most especially the massages I get, I truly LOVE this place & the practitioners who work here! I usually see either Carrie or Tracie for massage & am always impressed by their intuitive style of body therapy. And, when I have been in for facial services, I have seen Janelle who is equally wonderful at what she does. They each are gifted practitioners & it is evident that they are passionate about what they do. The demeanor & caring attitude of the staff makes it a joy to come to this spa!
However, as is often the case, it is usually the "small'ish things" / disappointments which stick in one's mind & prompt reviews such as this one. Specifically, I must admit that when I recently went to schedule another appointment...I hesitated, & am unfortunately still doing so... The reason for this hesitation is that on a couple of occasions, although arriving 10-15 minutes early for my service (massage &/or facial), the service started late. Admittedly, I know that previous services can tend to run over, but when my time is cut short by 10-15 minutes & not compensated for I am greatly disappointed. (I must also make a special note here that when this happened during one of Carrie's massages she made it a point to make-up for the lost time. Thank you Carrie!:)
Timing is indeed everything...
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