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“Fair stay”

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Hilton San Diego/Del Mar
Ranked #2 of 7 Hotels in Del Mar
Certificate of Excellence
LOS ANGELES
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Fair stay”
Reviewed 20 April 2014

Picked the hotel due to location to a business meeting the next morning. Good newer facilities, with upgraded room amenities (plug ins on the lamps and obvious newer everything). But the check-in people were cold and not particularly helpful nor welcoming. The $18 parking charge a bit expensive. The bar staff was great. However the bacon peanut caramel popcorn was stale and needed to be fresher.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank chan0198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 24 April 2014
Chan0198,

Thank you for your feedback regarding your recent stay. I sincerely appreciate your feedback and you staying with us. My team and I will use your feedback to assist in training to ensure your experience is not duplicated.

Thank you again for staying with us. I hope to see you back in Del Mar again soon.

Sincerely,
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1,327 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kansas City, Kansas
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 April 2014

Really nice property. Great courtyard and pool area. The staff are absolutely top notch. From Jessica at the front desk to the restaurant/bar staff; Ben, Ashley, and Melanie. I had a king room and the work space and relaxing space were comfortable. Would have liked to have been on the pool side of the hotel but I think my rate probably prevented that.

I have 2 negatives, one is minor and did not affect the rating. The A/C in my room was fairly noisy when first coming on. Took a while to acclimate to that but after a while I did.
The second negative and the reason I could not give "5" rating is the Honors Lounge. The lounge appeared to have been a converted room so not a lot of space, always appeared packed. It was always quite warm in there and the breakfast offerings were extremely sub par. There were scrambled eggs that were very over cooked (both times I was in there), some regular link sausage, the typical buffet kind. That was it for any warm food. There was a toaster that was too small for several of the bread offerings and also took about 5 minutes to toast anything. Some pastries, fruit and cereal. For the cereal the milk was a school sized carton that was kept in a fridge that was on the warm side.

All in all a great property with a great staff... just don't expect much on the Honors' perks

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkHai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 21 April 2014
MarkHai,

Thank you for staying with us in Del Mar. We greatly appreciate your feedback as it helps us improve our hotel. Thank you for calling out the team members that made your stay memorable. We love to celebrate this with them! We will certainly follow up on your mentioned areas in the Club Lounge and make some positive changes.

Thank you again for staying with us.
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Thousand Oaks, United States
1 review
Reviewed 16 April 2014

My mom, daughter and I needed a place to stay for the night. The Hilton said it had one room left with two Queens but that it was handicapped accessible. I thought how bad could that be. Well, it was pretty bad. The bathroom was gross. There were numerous bugs and the shower floor was so icky that no one wanted to take a shower the next morning, The bathroom fan was so loud. The gate to the parking area was broken so it felt very unsafe. It was expensive, $170 for the night plus taxes. Definitely not worth it!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 21 April 2014
Ms. Pam,

Thank you for staying with us and sharing your feedback. Certainly not a typical stay with us and I am deeply sorry that your stay was less than perfect. My team and I will be sure to learn from this experience and take the appropriate steps to ensure it does not occur again.

Thank you again for staying with us and we do hope to see you back in Del Mar again soon.

Sincerely,
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Montreal, Canada
1 review
Reviewed 16 April 2014

I have traveled a lot and stayed at other Hilton Hotels but this one has given me all the right reasons to return there on future trips. Conveniently located (near Highway, beaches, Solana beach...) the staff is polite and attentive, the room was clean and a/c worked well, the pool was very clean and right temperature...all to make for a very pleasant visit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dominique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 21 April 2014
Dominique D,

Thank you for sharing your experience with us. We love to receive feedback from our guests. I am thrilled your enjoyed your time with us and that you will be visiting with us again soon.

Thanks again,
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Ft Worth, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

From my arrival to departure I was never wanting for anything. Staff was friendly and helped with any questions I had. Food was excellent. Staff recommended a restaurant and it was perfect. Room was noticeably clean and fresh from the moment I walked in.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 16 April 2014
Charles W,

Thanks for the review! We love hearing feedback from our guests and greatly appreciate their time in doing so. I am thrilled your enjoyed all aspects of your stay with us. We hope to see you again soon.

Sincerely,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Mirada, United States
1 review
Reviewed 4 April 2014

Hilton is considered a high-end hotel so the quality of service is expected to be above average. Make sure to check water pressure and heating pressure as soon as you check into the room otherwise you might get stuck in the shower with cold water in the morning. Overall it was a pleasant experience. The sunny weather did help.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 5 April 2014
Annie L,

Thank you for sharing your experience on Trip Advisor. We greatly appreciate the feedback and are deeply sorry that your water pressure and temparature was not up to standard. This certainly is not a common occurrence and our engineering team will be sure to investigate.

Thank you again for staying with us and we'll keep the sunshine out for you on your next trip.

Sincerely, Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centerville, United States
1 review
Reviewed 3 April 2014

This is a great hotel. The rooms are spotless and the beds some of the most comfortable in any hotel. We loved the pool and hot tub. The restaurant was over priced and not what we expected, but very good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wesley & Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin F, General Manager at Hilton San Diego/Del Mar, responded to this review, 5 April 2014
Hello & Thank You for your response on Trip Advisor. Your feedback is greatly appreciated and helps us improve our hotel. We look forward to your return in the future.

Sincerely,

Justin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Diego/Del Mar

Property: Hilton San Diego/Del Mar
Address: 15575 Jimmy Durante Blvd, Del Mar, CA 92014-1901
Phone Number:
Region: United States > California > Del Mar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Del Mar
#2 Business Hotel in Del Mar
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton San Diego/Del Mar 4*
Number of rooms: 257
Official Description (provided by the hotel):
The word is out - the Hilton San Diego Del Mar has undergone a transformation! Unwind and connect with loved ones in our newly re-imagined restaurant and backyard. Whether cozying up next to five new firepits, playing backyard games, or dining on our farm fresh California coastal inspired menu with craft cocktails and local brews, we have something everyone will enjoy. 257 vibrant and sophisticated guest rooms, with a full size fitness, outdoor heated pools and two hot tubs, alluring firepits, onsite car rental. Nestled between the coastal cities of Del Mar and Solana Beach, minutes from the beach and steps from the Del Mar Racetrack/Fairgrounds. Conveniently off the Interstate 5 and coastal highway, with easy access to Legoland, San Diego Zoo and everything in between. ... more   less 
Reservation Options:
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Also Known As:
Hilton San Diego/Del Mar Hotel Del Mar
Hilton Del Mar

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