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“Could Be Much Better”

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Hotel Indigo San Diego Del Mar
Ranked #4 of 7 Hotels in Del Mar
Kelowna, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Could Be Much Better”
3 of 5 bubbles Reviewed 10 October 2013

We stayed at the Indigo for 2 nights in September. Nice looking place - lobby well done, nice pool, and overall very good location. It didn't seem overly busy, being more-or-less the shoulder season. Nonetheless, we were aghast to find ourselves placed in a dank dark horrid room. In the north building on the main floor. We've travelled lots and can put up with a lot, and have never asked for a different room, until then. We just couldn't imagine saying in that room for more than 5 minutes. We didn't lose our cool and asked nicely, and eventually we were happy to get moved to another room, but were left wondering why the clerk thought it okay to place us in that room in the first place, when they were obviously not busy.

A suggestion for the front desk staff: try to make eye contact or say hello to your customers once in a while. We were never acknowledged or thanked once. What's with the frostiness?

One other friendly suggestion for the hotel manager: get some better quality coffee going on. The in-room coffee is the cheapest possible Maxwell House crap, and the coffee in the morning in the restaurant is undrinkable. I think if this were addressed you'd have something more in keeping with your prices and the overall customer experience you are striving for.

Room Tip: Avoid the rooms on the main floor facing the road. Yeow.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank javaboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 23 October 2013
Thank you for taking the time to share your experience at Hotel Indigo Del Mar with other Trip Advisor readers. Please accept my apology for the lack of eye contact from my front desk team. That is not acceptable and it will be address. I appreciate all of your feedback and I will definitely share them with my team plus my company regarding the choice of coffee selection. We do have many different room types. I hope you will give us another chance to show you that “we can be better”. Please contact me directly on your next visit and I will make sure you are well taken care of. Thank you for your comments.
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494 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
San Diego, California
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

We stayed in room 121. Bottom floor, no view.
While our room faced the pool- there was no window to look out except a very high, narrow, oblong window for light. The other window in the room looked out to the parking lot.

The amazing aspect of this room was the steam bath. The bathroom was quite large and well appointed. An iPad on the wall operated the steam bath, complete with aromatherapy, mood lights and music.

Room Tip: Ask for an ocean view room
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debe5069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 23 October 2013
Thank you for taking the time to share your wonderful experience at Hotel Indigo Del Mar with other Trip Advisor readers. I am so happy to hear you thoroughly enjoyed our aromatherapy steam shower. It is a proto-type IHG is testing to see if, as a company, would like to add this feature to all Indigo properties. I will definitely share your great experience with my company. On your next visit, definitely try out our other different room types such as the ocean view rooms with balcony. The view is spectacular. We look forward to serving you again in the very near future.
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Reno, Nevada
Level Contributor
88 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

Spent 2 pleasant nights in Room 210, which had a nice distant ocean view over 3 or 4 blocks of house rooftops but no balcony. We had stayed here about 25 years ago when it was the Stratford Inn and were please with the Indigo's upgraded lobby/bar, outdoor fireplace cushion seats, furnishings in the bathroom (including Aveda products), rainshower (though 7 foot high!) and wet bar areas. Also appreciated the mini frig, 4 cup coffeemaker, and the ipod-ready am/fm clock radio. We love Del Mar as it is very laid back and great for leisurely walks to a cute downtown area (using the back streets) or walking along the bluffs overlooking the beach and railroad tracks. Both pool areas appeared well kept (except for a few insects in the pool) and ample (though not plush) towels. It is hard to improve the underlying Stratford Inn building, unfortunately, so the walls are thin and you can hear outside and next door neighbors, have windows in weird locations (like the upper closet), a/c and heat are wall mounted, and the hotel does have a weird layout as it is built on a hillside. Except for the attractive lobby, I wouldn't call the rooms or pool as plush as the Hotel Indigo is commonly perceived yet it still a favorite of mine for a short stay in Del Mar near the beach. Front desk staff was superb but housekeeping opened our door twice after only waiting 2 seconds after the knock so be sure and hang your "do not disturb" sign for privacy!

Room Tip: Ask for ocean view and a balcony in adjacent building
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abbot71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 9 October 2013
Thank you for sharing your great experience at Hotel Indigo Del Mar with other Trip Advisor readers. Welcome back! I am so glad to hear you have thoroughly enjoyed the new upgrades, our spacious rooms, all the amenities we offer, the close proximity to the ocean and the excellent staff service you have received during your stay. We truly appreciate loyal guests such as yourself that has been here with us through all the years. Thank you for being our fan. We look forward to serving you in the very near future.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 6 October 2013

Hello we are from San Diego, we just got this room for my wife's class reunion. Overall I think hotel indigo is a nice place. It is fully remodeled and nicely furnished. However we are staying in room 4xx, it is 9:46am and I have been awake for hours listening to doors slam and people walking. I would never have guessed that this layout would be so loud but it is loud. So if you want to get up early in the morning and hike Torrey pines I would say this hotel should work wonderfully. However, if you want to party at the belly up and then sleep in forget this place. This is by far the loudest hotel I have ever stayed in.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tymanxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 9 October 2013
Thank you for sharing your experience at Hotel Indigo Del Mar with other Trip Advisor readers. I apologize for the morning noise you encountered during your stay. I can fully understand how the morning commotions might not be the most welcoming after a night of partying. Maybe you can stay with us again when you and your wife do plan on a day of early outdoor fun. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 October 2013 via mobile

My husband and I stayed at Hotel Indigo in Del Mar. We had a beautiful ocean view room that was very spacious. The hotel staff is extremely nice and helpful, the property is beautiful, and the restaurant has some good food. You won't go wrong staying here.

Stayed October 2013, travelled as a couple
Helpful?
Thank cbrannon1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 9 October 2013
Thank you for sharing your great experience at Hotel Indigo Del Mar with other Trip Advisor readers. I am happy to hear you and your husband enjoyed a romantic evening in our spacious room with ocean view and a delicious meal in our Ocean View Bar and Grill. We appreciate the opportunity to be part of your special memories. Thank you for choosing us as your romantic getaway. Please come back and visit us soon.
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Hesston, Kansas
1 review
5 of 5 bubbles Reviewed 29 September 2013

Staff is very professional, accommodating and courteous. The hotel is modern, well kept and quiet. I had a very pleasant, relaxing stay here. I loved the food from the Oceanview Grill & Bar at the hotel . I would recommend this hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 9 October 2013
Thank you for sharing your great experience at Hotel Indigo Del Mar with other Trip Advisor readers. I can’t agree with you more on how delicious the food are at the Ocean View Bar and Grill. We appreciate the opportunity to be part of your enjoyable stay. Thank you for staying with us and please visit again soon.
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Sierra Madre, California
Level Contributor
370 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

We like to travel when the kids are back in school. Del Mar is a great destination with great food. Indigo is located walking distance from MANY great places to eat. The have free parking and internet which is huge these days. Place is clean and the staff is very friendly. Our dog loves to go there, she is just sorry she can't swim in the nice pool.

Room Tip: If you are from out of the area, they have rooms that are "Ocean View" but it is not reall...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cynthia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man Lai T, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, 9 October 2013
Thank you for sharing your great experience at Hotel Indigo Del Mar with other Trip Advisor readers. I am glad to hear you and your four legged friend enjoyed our spacious room, pet friendly outdoor dining area plus our two outdoor swimming pools. Per health department, pets (no matter how cute they are) are not allowed in the swimming pool. Sorry! Hopefully your doggie loved the ocean breeze and the nice strolls to town. Please come back and visit us soon. Thank you.
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Additional Information about Hotel Indigo San Diego Del Mar

Property: Hotel Indigo San Diego Del Mar
Address: 710 Camino Del Mar, Del Mar, CA 92014-3008 (Formerly Stratford Inn of Del Mar)
Phone Number:
Region: United States > California > Del Mar
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Del Mar
#4 Family Hotel in Del Mar
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo San Diego Del Mar 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Stratford Inn Of Del Mar Hotel Del Mar
Best Western Stratford Hotel
Best Western Del Mar
Del Mar Best Western

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