We stayed at the Indigo for 2 nights in September. Nice looking place - lobby well done, nice pool, and overall very good location. It didn't seem overly busy, being more-or-less the shoulder season. Nonetheless, we were aghast to find ourselves placed in a dank dark horrid room. In the north building on the main floor. We've travelled lots and can put up with a lot, and have never asked for a different room, until then. We just couldn't imagine saying in that room for more than 5 minutes. We didn't lose our cool and asked nicely, and eventually we were happy to get moved to another room, but were left wondering why the clerk thought it okay to place us in that room in the first place, when they were obviously not busy.
A suggestion for the front desk staff: try to make eye contact or say hello to your customers once in a while. We were never acknowledged or thanked once. What's with the frostiness?
One other friendly suggestion for the hotel manager: get some better quality coffee going on. The in-room coffee is the cheapest possible Maxwell House crap, and the coffee in the morning in the restaurant is undrinkable. I think if this were addressed you'd have something more in keeping with your prices and the overall customer experience you are striving for.
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- Also Known As:
- Stratford Inn Of Del Mar Hotel Del Mar
- Best Western Stratford Hotel
- Best Western Del Mar
- Del Mar Best Western