I frankly do NOT like giving these types of reviews, browse my reviews you will take notice that I like to be "fair". I am a business owner myself, we all know that this economy needs boosting & I am ALL for it! I LOVE PROMOTING BUSINESSES that "EARN" it! People work hard pleasing customers with no "validation" I go out of my way to ENSURE people are aware that I appreciated their hospitality. I could not get myself to turn a blind eye to this FILTH, no reason for it, whatsoever. I AM SORRY, I NEED TO POST WHAT OCCURRED!
THE HAIR WAS ENMESHED IN THE BEDSPREAD SO BADLY IT WAS IMPOSSIBLE TO REMOVE! IT WAS A GROSS NIGHTMARE!!!
I thought "maybe they cut someone's hair on the bed & never washed the bedspread" but once I lifted the fitted sheet off the bed I realized their was DRIED UP OLD PAINT CHIPS & who knows what else! My husband & I quickly placed the sheet back on the bed & grabbed towels & wrapped ourselves in the towels (believe it or not we slept on chairs in the room wrapped in bath towels). We were so disgusted & discouraged we QUICKLY left once we found availability.
WHY...did we not leave that night....
It was 11 p.m. & unfortunately the places we called were booked & over 25 miles away. This place is NOT WORTH your hard earned money NOR your time!!! Too many nice hotels, B&B's, villas to take a RISK at this property. Not to mention CLEANLINESS should be a priority before DECOR...not at this property!!!
Nothing to be desired, very unpleasant, nothing but a field across the way that looks like it has not been touched in over a decade, the surrounding area is not mediocre it is less than. I have NO IDEA why the reviews do not comment on any of this. YEA! If you ONLY care about esthetics this is the PROPERTY for you! Who would ENJOY Disneyland if it contained rats.... It's obvious the grounds have not been hosed down in a long time, no thanks!
I have been vacationing in the P. Springs area for over 35 years & I have NEVER in my life seen such a filthy room! NOT EVEN IN LOW BUDGET HOTELS, THIS IS THE HONEST TRUTH! I have traveled to CUBA (3rd world country) & the B&B's were SPOTLESS!!! Not "1" bad experience. I travel often all OVER the U.S. & NEVER have I encountered such lack of hygiene :(
The reason this PLACE has high ratings is due to the esthetics of the property. YES THIS IS TRUE! The spa, the metal lounge beds, the wood beams, the warm interior of the lobby is FANTASTIC! Very impressive actually, I was stunned that the interior has nothing in common with CLEANLINESS. The decor is AMAZING!! The woodwork alone is a standout. TOO BAD they do not have "HYGIENE" on their list of priorities :(
The property needs to be STRIPPED down & cleaned thoroughly!!!!!
BTW...the customer service was indeed EXCELLENT.....
Management really needs to have checks in place for cleanliness!
FIVE STAR'S FOR THEIR CUSTOMER SERVICE!!!
- Official Description (provided by the hotel):
- Tuscan Springs is a lavish Italian inspired Hotel & Spa tucked away in Desert Hot Springs, Ca just north of Palm Springs, Ca. Come and enjoy your stay in any of our newly renovated Garden View or Mountain View Terrace rooms. Treat you or someone special to any of our wide array of spa services. Wrap yourself in your plush robe and grab a light snack in our Tuscan Lounge before going to relax in one of our three hot mineral pools. Here at Tuscan Springs we look forward to transporting you to a comfortable and relaxing reality. Tuscan Springs Hotel & Spa is a Sixteen Room Boutique Hotel which features two natural mineral water Jacuzzis and a large natural mineral water pool. All of our water is pumped from a 350 ft aqua well that is naturally volcanically heated to 115 degrees. All the pools are held at varying temperatures for swimming and soaking comfort. Tuscan Springs offers a complimentary expanded continental breakfast which features French Press Coffees and a variety of fruits, breads, and bagels, avocados, fresh pressed waffles and hard boiled eggs. ... more less
- Reservation Options:
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- Also Known As:
- Tuscan Springs Hotel Desert Hot Springs