First, I fell pretty bad to cancel the reservation. Both my husband and I was very looking forward to stay in this hotel. We heard a lot of good things about this hotel. My reservation was for both Friday and Saturday. Unfortunately, I got sick and my doctor wanted me to go back for 2nd check up on Saturday before he leaves for vacation for 2 months. I read the confirmation letter from the hotel. And on the 4th paragraph of the confirmation, it reads” …. If you CHANGE OR CANCEL your reservation WITHIN the last 7 days of your reserved arrival dates, your first night’s deposit of room and tax will be charged to your credit card”. So I thought, if I cancel the reservation, I will be charged for one (1) night deposit or room and tax. And I think it is reasonable. Then I called the hotel on Friday, and they told me that I will be charged for both (2) nights- Friday and Saturday. I told them that’s not what the cancellation policy states. Then I was informed that if I cancel or change the reservation within 7 days, the entire stay will be charged- and that IS the hotel policy. I kept trying to communicate with the Inn keeper and eventually the owner talked to me on the phone. I apologized again that I have to cancel my reservation. The owner was, polite, but not very friendly- my own feeling. He told me it is hotel’s policy that to charge the entire stay but he is just going to wave the rule for me- he said he would send me the cancellation confirmation and nothing will be charged. I told him that I understand there is a penalty that I have to pay and I am willing to do it- but just the first (one) night. I reiterate that was what was stated in the cancellation policy. He then stated that I can interpret whatever I want from the confirmation/cancellation section, but the hotel policy is to charge the entire stay. But in this case, since I am going back to the hospital then he is not going to charge me anything. I even offer that I do not need the refund and we can just keep the credit so we will come back to stay in the hotel later. He does not appreciate it at all. I feel awful. I do not want to take advantage of other people but I also do not want to pay anything additional if not necessary. At one point I did suggest them perhaps they want to change the wording on the cancellation section so it is clear to the customers but my comments were not appreciated.
So just be aware, I think it is a nice hotel, you will have a nice stay there- as long as you are not changing or cancelling your reservation- and remember, your entire stay will be charged (unless you are fighting for it)!! I feel very bad and intimidated- and I know I will not be welcome to this hotel anymore.
- Official Description (provided by the hotel):
- Want to really feel "transported"? Without the high cost??? Our silky warm and natural spring-fed mineral water swimming pool & huge bubbling spa are open for you around the clock! This Moroccan inspired getaway features 12 guestrooms, each with a California King bed, microwave & mini fridge, exotic textiles, bistro tables and chairs, beautiful lamps,Moroccan furnishings & artwork. A Lavish complimentary continental breakfast is set out daily in the Kasbah Lounge and we offer our complimentary nightly signature cocktail, the "Morocco-tini"! Besides having 2 pools filled with healing geothermal spring mineral waters, you can also choose from a wide range of deeply relaxing Spa treatments including Massages, Body Scrubs, Clay Wraps and Facials! We also offer Discount Spa Packages year 'round! ... more less
- Reservation Options:
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- Also Known As:
- El Morocco Inn And Spa
- El Morocco Hotel Desert Hot Springs
- Hotel El Morocco