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“Not the experience I thought it would be.”

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Miracle Springs Resort and Spa
Colton, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not the experience I thought it would be.”
Reviewed 28 June 2014 via mobile

When we arrived to the resort we were definitely excited to stay as I had planned a mother-daughter weekend getaway. After checking in, we proceeded to our two queen room and were surprised by the room. We walked into a room with a dirty carpet, a patio with chalk drawings(from the previous guests, I'm guessing), a sliding door that could not be left open because the screen was torn, an awful view of the San Jacinto mountains, light panels that looked as if they were going to come down on us and most importantly, a dirty bathroom. There was dirt and grime in the tile of the shower wall, around the tub, around the mirror and in the floors. The towels felt too thin and scratchy and the blankets were not soft.The free wi-fi was great. The pools were okay. I felt like they didn't live up to the expectation of the 'miracle springs'. The pools were dirty and one of then even had a big bug in it. Needless to say, I was very disappointed with the experience and even checked out a day prior to what my planned visit was and have no plans of recommending this resort to anyone or returning for a visit.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 1 July 2014
Thanks for sharing details about your recent stay with us. Your comments will help us improve our performance and exceed your expectations should you decide to give us another chance. For over 50 years people have been relaxing and "taking the waters" here and we regret that was not your experience. Senior management has been notified about all of these issues and we will get to the bottom of this.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (359)
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English first
Thousand Palms, California
1 review
Reviewed 26 June 2014

As a local Coachella Valley resident, this was a stay-cation. Staff was friendly and helpful. Large and spacious bedroom. Great food choices in the Capri restaurant. Lots of pools and temperature ranges to choose from. 84° - 102°. Had a great massage. Will come back for more pampering. The only bad experience I had was when I checked out, I left a book in the room with a bookmark in it that had a picture of my granddaughter from 2009 on it. I talked to the front desk on the phone that same day and in person the next day and neither one has been found. I hope it will be found and turned in.

Room Tip: Bring sunscreen. Remember it's the desert and it's hot and sunny.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 27 June 2014
On behalf of the entire team, thank you for awarding us 5 stars for the spacious accommodations, world-class spa, restaurant, eight mineral pools, and customer service! We will contact you as soon as your book is located. We look forward to welcoming you back soon for more pampering.
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Santa Cruz, California
1 review
Reviewed 26 June 2014

We recently stayed at this resort for 2 nights. The pools were great, the staff was very helpful and nice. My only complaint I would have is the actual hotel room itself... in our room (room 101) there was a light fixture that didn't work, we had several bugs we had to squish... not saying they have cockroaches or anything, I think the bugs were some type of desert beetle thing that came in through the sliding door, and the shower took forever to get warm. They have cards up all over the place about conserving water, yet it easily took over 5 minutes to get the shower warm enough to hop in, what a waste of water!

All in all, it was a nice place and we would go there again, hopefully by the next time they will make a few improvements to the rooms.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Briana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 27 June 2014
Please accept our apologies for not exceeding your expectations. Our hotel is contracted with one of the best exterminators in Desert Hot Springs. Due to these regular visits, I assure you our hotel does not have an infestation problem. We have sent our exterminator out to re-inspect the hotel to ensure our standards are being met. Your satisfaction is important to us and we will be using this feedback to implement improvements. We look forward to offering you a better experience on your return visit.
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San Francisco, California
2 reviews
Reviewed 26 June 2014

I have been visiting DHS for 30 years.
I love the variety of 8 pools here and also you can use the 8 pools next door ( Spa Hotel ).
Strong jets, tranquil area.
I had a King pool room, pleasant and quiet.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Linda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 27 June 2014
Your 5 Star Review is much appreciated! Thank you for your loyalty to our brands. We look forward to welcoming you back soon.
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uk
Level 2 Contributor
7 reviews
Reviewed 23 June 2014

Good experience. Staff friendly and helpful, bedroom spacious and comfortable. We had a problem in that the fridge didn't appear to be working when we got there, but having phoned the reception, a 'handy-man' appeared and it was all sorted within 10 minutes. Pools great. Capri restaurant very good. Could have stayed longer!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank chris2009devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 24 June 2014
We are pleased you chose to stay with us at the Miracle Springs Resort & Spa during your trip to Desert Hot Springs! We're happy that you enjoyed the comfort and cleanliness of our rooms, and mineral pools. Thanks also for complimenting our pleasant staff, and the quality of our cuisine at Capri. We look forward to welcoming you back should you visit the United States again.
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Desert Hot Springs, California
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 June 2014

As a Local DHS Resident I have been to many of the Spas.
We just came back from a "Work-Vacation" in Chicago & needed to relax & unwind.
This was the place we went to and it was perfect.
3 days & 2 nights.
Clean room, awesome hot water, superior jets in the hot tubs, and a very nice pool side setting. Not too many screaming kids, mostly family groups & adults, well behaved.and quiet.
I'd do it again.

Room Tip: Spend the extra cash & get a poolside room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russell A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 24 June 2014
Thank you for staying with us at the Spa Hotel during your trip to Desert Hot Springs. We're pleased that you enjoyed your stay with us. We look forward to your next visit.
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Pomona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

The staff here is really friendly. Even though there are minor things in the pool and hotel that need to be updated I didn't let it ruin my stay. People leaving bad reviews need to understand this isn't a five star hotel and if thats what they want then they should've stayed somewhere else. You get what you pay for!! I was there to relax whether there were a few small
Cosmetic issues. I love this place and definitely recommend it. I also disagree with the towels being cheap. The towels were just like any hotel towels I've used before. The restaurant was great and the beds were nice! Like a said it's not a five star but it was worth my money!! Downtown palm springs is a ten minute drive and worth driving to if you want somewhere to go out and eat.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jkoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggie B, Assistant to Reggie Bickford, GM at Miracle Springs Resort and Spa, responded to this review, 19 June 2014
Thanks for taking the time to share your experience. We sincerely appreciate your wonderful comments regarding the staff. We are always striving to improve and deliver superior customer service. We value you as a guest, and look forward to serving you again soon.
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Additional Information about Miracle Springs Resort and Spa

Property: Miracle Springs Resort and Spa
Address: 10625 Palm Dr, Desert Hot Springs, Greater Palm Springs, CA 92240-2534
Region: United States > California > California Desert > Greater Palm Springs > Desert Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Desert Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Miracle Springs Resort and Spa 3*
Number of rooms: 114
Official Description (provided by the hotel):
Miracle Springs Resort & Spa presents an array of elegant spa therapies and beauty treatments in a relaxing hot springs resort environment with spectacular mountain views and miraculous healing waters. 110 large rooms and suites surround a lushly landscaped acre of 8 natural hot mineral water pools and Jacuzzis open 24 hours. Poolside and mini-suite rooms have private patios with easy access to the pools. Balconied rooms overlook the pool courtyard and mountain view rooms enjoy a spectacular view of the San Jacintos. 4 Vacation Villas are fully furnished 3-bedroom homes adjacent to the resort with easy access to all hotel services. Enjoy fine indoor & outdoor dining at The Capri Restaurant & Bar. Miracle Springs Resort & Spa is the perfect weekend escape from LA or a gorgeous venue for your wedding, corporate event or banquet, or group retreat. ... more   less 
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Also Known As:
Miracle Springs Hotel Desert Hot Springs
Miracle Springs Desert Hot

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