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“Very Unprofessional General Manager” 1 of 5 bubbles
Review of Holiday Inn Express Dinuba West

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Holiday Inn Express Dinuba West
Ranked #2 of 3 Hotels in Dinuba
alaska
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Unprofessional General Manager”
1 of 5 bubbles Reviewed 15 February 2009

I booked a room here for the 9th through the 14th of Feb 2009 at the 1800holiday number almost a month prior to the stay. I recieved a confirmation number via email and gave them my credit card information for a late arrival. I recieved a call from the Front Desk 3 days prior to departing my home stating that they were overbooked and could not honor my reservation. I informed them that I was coming from another state and really needed the room. I asked to speak with the General Manager and was told he was busy. I then called the IHG customer service number and complained about this treatment, which they stated that the hotel must honor the reservation. I soon learned that the hotel without ever speaking to me cancelled the reservation 2 weeks prior to calling me. I would soon discover that they increased there room rates becuase of the Ag show going on in the area. I called the hotel the night of the 9th and 10th and the front desk stated that they still had rooms available for 4 times the rate that they would not honor for my stay. I am shocked by the non caring attitude of this General Manger . It appears to me that greed is more important then the customer. I will be getting rid of my Priority Club card and filing a formal complaint with IHG.

  • Liked — nothing
  • Disliked — non caring attitude
  • Stayed February 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank mrdAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carolyn123, General Manager at Holiday Inn Express Dinuba West, responded to this review, 24 February 2009
Hello Sir,

My name is Carolyn Almeida, i am the General Manager for the Holiday Inn Express in Dinuba, i am a little confused on this entire issue for one i have not ever spoken with you or even heard of this problem til now.and i am a she not a he. As a GM i take my job very serious and i take my priority club members even more serious than my own job. I worked on the farm show bookings 4 months prior to opening the hotel i know that we did have rooms available so i am not really understanding why anyone would call you to tell you that we were sold out and we could not honor your reservation this is not even our best practice. Also you are #1 to us as a priorty club member. I would like to ask you to please give me a call so that we can discuss this issue and get it resolved between the two of us. Some things are very harmful to a companys integrity and in my opinion this is one of those things.

Please give me a call 559-595-1500 or e-mail me at cargmholidayinn@aol.com

Sincerly
Carolyn Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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78 reviews from our community

Traveller rating
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    16
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    9
See reviews for
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15
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Tulare
1 review
5 of 5 bubbles Reviewed 23 January 2009

Well as soon as i walked in the door I was greated by the front desk person very politely. made me feel very welcome. check in was a snap! and got to my room and wasnt expecting nothing that great but to my surprise the room was actually quite nice. nice plasma t.v., lounge chair with a ottoman, king size bed, desk with DESK chair. plenty of outlets to plug my laptop in. and an alarm clock i could plug my ipod into! they even had some nice computers in their business center. room was clean which is a major thing for me! breakfast was awesome! biscuits and gravy with a cinnamon roll that went against my diet but i had to have it! wanted another! woke up with my receipt under my door so i didnt have to deal with checkout! just walked right out after breakfast. all in all i recommend this place and will be staying here in the future for sure!

  • Liked — The Breakfast and express checkout
  • Disliked — i had to go back home
  • Stayed January 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank hgalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Dinuba West

Property: Holiday Inn Express Dinuba West
Address: 375 S Alta Ave, Dinuba, CA 93618-2119
Phone Number:
Region: United States > California > Dinuba
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dinuba
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Dinuba West 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the newly built , Holiday Inn Express & Suites in Dinuba, California, conveniently located 45 miles from the breathtaking Kings Canyon Park and the Redwoods in Sequoia. Come and explore giant natural beauty of the San Joaquin Valley gateway to Yosemite. In our backyard we have the new Ridge Creek Golf Course featuring a state-of-the-art covered natural grass practice tee. Enjoy picturesque countryside, like the Blossom Trail and shop at the nearby preferred Tulare Outlet Mall. Local entertainment includes great casinos restaurants, and sports events at the Reedley College. Located in the agricultural and dairy heartland Dinuba is home to many large corporations such as Ruiz Foods, Best Buy Distribution Center, Guardian, Patterson Dental, Odwalla Juice and everyone s favorite Sunmaid rasins! Come and relax in our luxurious guestroom and suites enjoying premium amenities and reliable standards like complimentary wired and wireless high-speed Internet access, outdoor pool and spa, 24-hour fitness and business centers. Come check out the new HOT breakfast bar in town with complimentary HOT breakfast items and our irresistible cinnamon rolls. Come and STAY SMART as our friendly and knowledgeable staff awaits your arrival to our new Holiday Inn Express & Suites in Dinuba! ... more   less 
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Also Known As:
Holiday Inn Express Dinuba West Hotel Dinuba

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