I booked a room here for the 9th through the 14th of Feb 2009 at the 1800holiday number almost a month prior to the stay. I recieved a confirmation number via email and gave them my credit card information for a late arrival. I recieved a call from the Front Desk 3 days prior to departing my home stating that they were overbooked and could not honor my reservation. I informed them that I was coming from another state and really needed the room. I asked to speak with the General Manager and was told he was busy. I then called the IHG customer service number and complained about this treatment, which they stated that the hotel must honor the reservation. I soon learned that the hotel without ever speaking to me cancelled the reservation 2 weeks prior to calling me. I would soon discover that they increased there room rates becuase of the Ag show going on in the area. I called the hotel the night of the 9th and 10th and the front desk stated that they still had rooms available for 4 times the rate that they would not honor for my stay. I am shocked by the non caring attitude of this General Manger . It appears to me that greed is more important then the customer. I will be getting rid of my Priority Club card and filing a formal complaint with IHG.
- Official Description (provided by the hotel):
- Welcome to the newly built , Holiday Inn Express & Suites in Dinuba, California, conveniently located 45 miles from the breathtaking Kings Canyon Park and the Redwoods in Sequoia. Come and explore giant natural beauty of the San Joaquin Valley gateway to Yosemite. In our backyard we have the new Ridge Creek Golf Course featuring a state-of-the-art covered natural grass practice tee. Enjoy picturesque countryside, like the Blossom Trail and shop at the nearby preferred Tulare Outlet Mall. Local entertainment includes great casinos restaurants, and sports events at the Reedley College. Located in the agricultural and dairy heartland Dinuba is home to many large corporations such as Ruiz Foods, Best Buy Distribution Center, Guardian, Patterson Dental, Odwalla Juice and everyone s favorite Sunmaid rasins! Come and relax in our luxurious guestroom and suites enjoying premium amenities and reliable standards like complimentary wired and wireless high-speed Internet access, outdoor pool and spa, 24-hour fitness and business centers. Come check out the new HOT breakfast bar in town with complimentary HOT breakfast items and our irresistible cinnamon rolls. Come and STAY SMART as our friendly and knowledgeable staff awaits your arrival to our new Holiday Inn Express & Suites in Dinuba! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Dinuba West Hotel Dinuba