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“Barely met my needs”

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Quality Inn Near Downey Studios
Ranked #6 of 8 Hotels in Downey
Pratt, Kansas
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Barely met my needs”
Reviewed 22 January 2014

They are in the process of remodeling the hotel, but it still needs some updating. The windows are horrible, and they keep out hardly any noise. I am a heavy sleeper, and I can sleep through a lot, but I woke up numerous times each night due to noises. Sometimes because of vehicles and sometimes because of guests that were watching tv and being loud until well after midnight. There was some sort of trimming going on over a block away that sounded like it was right next to the hotel.

The place was fairly clean, but there was nothing great about it, it was just a basic hotel. I won't stay there again because I would rather spend more money in a nicer area for a nicer hotel.

The place was clean enough, but I probably won't stay there again.

  • Stayed January 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WindTraveler101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, Manager at Quality Inn Near Downey Studios, responded to this review, 23 January 2014
Dear WindTraveler101,

I am sorry you had such a difficult time getting some quality sleep at our hotel due to a noisy room, but do appreciate your comments. As you pointed out, we are currently updating our guestrooms and are looking at different options to address noise concerns.

Thanks again for your feedback and I do hope to have another opportunity to serve you in the future.

Respectfully yours,
Jon Montoya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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63 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Phoenix, Arizona
1 review
Reviewed 26 December 2013

I would not recommend this hotel to anybody! The room they gave us at first, the light switch did not work plus it smelled like they been doing drugs in that room. Also there was a lot of crazy people in this hotel and it is not a good area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank lucy1145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, Manager at Quality Inn Near Downey Studios, responded to this review, 27 December 2013
Dear,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jon Montoya
Asst. General Manager
Comfort Inn - Downey
5628033555
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Downey hotels

Sandy, Utah
Level Contributor
288 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 21 October 2013

The tub was patched poorly. The shower curtain rod was about ready to fall down. The carpet was stained, faded, and needed to be stretched. The corners by the sink and the baseboard were really dirty. Other than the cheap desk chair, there was no other place to sit. There was a desk, but no light nearby. The sink faucet leaked badly at the base. The sink was cracked by the drain. This really got to me. There was a sign in the breakfast area asking that no food be brought to the rooms, yet there were only 2 tables. Unlike most Comfort Inns, the rooms have exterior entrances. Some of the rooms were being remodeled, but I would not stay there again, since they let my room get into such disrepair.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 24 October 2013
Dear Valued Guest,

I am sorry you ran into so many problems during your stay, but appreciate your bringing them to my attention. After speaking to my staff I do believe I know which room it is you occupied and I will be inspecting the room in question, paying particular attention to the items you mentioned.
As you also mentioned noticing, we have begun renovating our property inside and out, which includes having a new and larger breakfast area and entirely updated guestrooms with everything from vanity and carpets being replaced to brand-new furnishings in each and every room (and more) by the time our renovation is complete.
Thank you for staying with us and I hope we will have another opportunity to serve you, therefore I would like to invite you back to our property as a special guest and If you will contact me directly we can discuss this further.

Sincerely,
Jonathan Montoya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho
Level Contributor
175 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 September 2013

The price was right at this place. The front desk staff, Hilda, was exceptional. I saw her helping out in so many ways with different guests at different times of the day.
The room we stayed in needed updating. The bath faucet was loose. The exhaust fan was loud. The edges of the carpet was dusty. The bathroom caulking could be changed and re-caulked.
Breakfast was normal and adequate but the opening time could be earlier though instead of 7am.
Offerings included waffles, eggs, sausage, hard boiled eggs, yogurt, good coffee with flavored creamer, apples, oranges, juices, bagels, danish, mini muffins, doughnuts, biscuit and gravy, toasts, oatmeal, cold cereal, cream cheese spread, fruit jellies, ketchup....etc.
The lobby had USA Today, with a flat screen TV, an air conditioner and fan, with a stand up water cooler.
Parking spaces are tight and cramped but manageable.
With all that said, given the same price point, I would stay in this property again on my next trip to Downey. It is closed to everything. And it seems to be in a safe neighborhood.
It is just a small 40 room property. No fitness room nor affiliation with any local fitness centers. The rooms facing the main street are noisy.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank Kenyamite K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, Manager at Quality Inn Near Downey Studios, responded to this review, 4 October 2013
Dear Kenyamite,

Thank you for taking the time to share your observations with us.

Your kind words regarding our staff are greatly appreciated.

At Comfort Inn we strive to provide all of our guests with clean, comfortable rooms and exceptional customer service, which is why I am sorry to find out there were a few issues with your room. I have brought each of the issues you mentioned to the attention of our maintenance and housekeeping staff. There is no excuse for anything less than a great room and am happy to say the issues you mentioned have been addressed and are not typical of the rest of our rooms here at Comfort Inn. I am also pleased to share that as a result of feedback like yours, we have begun updating our guestrooms and expect to have entirely refreshed and newly furnished rooms in the very near future.

Again, I am sorry for the issues you experienced and I certainly hope you will give us another opportunity to serve you.

Respectfully,
Jonathan Montoya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2013

Disappointed. Not so great compared to other Comfort Inns I've stayed in. Busy street but fairly quiet in the back, outside really quite run down. Peeling paint, dirty outside, but rooms were clean enough.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, Front Office Manager at Quality Inn Near Downey Studios, responded to this review, 31 May 2013
Dear Starr B,

Thank you for taking the time to share your experience at our property. I am sorry to hear you were less than satisfied with your stay and do apologize for not meeting your expectations this time around. To be completely honest, we have had a rough couple of years but are now bouncing back from what seemed to be a very prolonged low season and are currently working on improving our facilities inside and out. We are hoping to have a transformed property in the very near future. Thank you for staying with us and I hope to have another opportunity to serve you.

Respectfully,
Jonathan Montoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
164 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 10 February 2013

It depends upon which room you are given. Some rooms in the same cateogry are twice as large as others. We had two rooms in our reservation, both had two queen beds. One room was twice the size of the other and was also much cleaner and better maintained. Our room had a water leak in the ceiling and the carpet looked as if it had been wet.

For the price this is a good place to stay, but you can only expect what you are paying for.
Be aware that there is the potential for some undesirable people around the property. One night we had a drunken woman screaming the the parking lot that she was going to kill herself. Two mornings later we saw what appeared to be a prostitute waiting for visitors in her room with the door proped open half way.

For us we didn't feel in danger - we were looking for a low cost alternative. But some people may not be comfortable with this.

The breakfast is acceptable.

Forget the pool - it's the size of a hot tub in the corner of parking lot. very strange.

the property is in a convenient location for highways access, etc.

Room Tip: rooms by the street can be noisy....
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _Mundo_Traveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna
Level Contributor
418 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 29 January 2013

This comfort inn is very conveniently close to the 615 and very centrally located in Downey. It is close to very good shopping(the mall is practically across the street). We picked it, as we attended a Tango event, and it was in walking distance.
We were promptly checked in, and the good sized bedroom had a very comfortable King size bed with enough comfy pillows to cozy up. It is certainly a bonus, that the unit comes with a fridge and a microwave!(We like that, as we enjoy fixing our own food.) The location right on Firestone Blvd. is not quiet, and as the hotel is build in a horseshoe shape, all rooms are more or less exposed to the same noise level from the street. The room was clean,bathroom tissue was missing, but it was promptly brought when we asked for it. The only technical flaw was an extremely slow draining bathroom sink, It has to be mentioned that the area appears safe even in the late hours. We walked home after midnight. For convenience this place is very good, the staff is very friendly, and a breakfast is included.

Room Tip: You will have to put up with a certain noise level from the busy road,but it does quiet down in the...
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlotteKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Near Downey Studios

Property: Quality Inn Near Downey Studios
Address: 9438 E. Firestone Blvd., Downey, CA 90241-5504 (Formerly Comfort Inn)
Phone Number:
Region: United States > California > Downey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #6 of 8 Hotels in Downey
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn Near Downey Studios 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Quality Inn® Near Downey Studios hotel in Downey, CA offers you real value for your hard-earned money. Our location off Interstates 5, 105, 605 and 710 makes our Downey hotel a great place to rest after visiting attractions like: Disneyland Six Flags Magic Mountain Universal Studios Hollywood Staples Center Knotts Berry Farm Our amenities–including our Value Qs–all add up to real value for you. You can count on personal, responsive and friendly service at our hotel in Downey. We provide such amenities as: Free full breakfast Free WiFi Free parking Free newspaper Free coffee and tea From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. All non-smoking guest rooms offer premium bedding and a refreshing shower, as well as amenities like a 32-inch flat-screen TV, coffee maker, microwave, refrigerator, iron and board. Some rooms feature a whirlpool and work area. Get your money’s worth at the Quality Inn Near Downey Studio so you can relax and focus on the experiences you came for. Book now! ... more   less 
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Also Known As:
Comfort Inn Downey
Downey Comfort Inn

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