We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Hotel Los Angeles-Downey
Ranked #1 of 8 Hotels in Downey
Reviewed 22 April 2014

I have never visited an Embassy Suites that I wasn't satisfied with. This ESH in Downey, CA was horrible! There were parties going on everywhere. It was very noisy, there was bumping noise all night in the ceiling of our room and not to mention I left my 7 year old daughte sneakers in the room and when I called back the next day to get them. I was told that they didn't find any shoes in the room. We were on vacation and had traveled from South Carolina to California. We knew her shoes were there because we couldn't find them in our bags when we check out to go to another Embassy Hotel in another part of the city. My family and I will never stay there again!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Bernis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyDowney, Front Office Manager at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this reviewResponded 3 June 2014

Bernis,

I’m sorry we were not able to provide you with a satisfactory experience during your recent vacation with us. Your satisfaction and comfort is very important to us and we appreciate your feedback about the noisy guests you encountered. I have shared your review with our security team to ensure that this is not a problem in the future and I apologize that you had to experience this. Please feel free to reach out to me if you’d like to discuss your stay further as we hope you will consider staying with us the next time you are in California.

Kind Regards,
Cynthia Baker
562-861-1900 ext 1403

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (891)
There are newer reviews for Embassy Suites by Hilton Hotel Los Angeles-Downey
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

584 - 590 of 891 reviews

Reviewed 16 April 2014

I booked this hotel for me and my three teenaged children for 5 nights. Out of the 5 nights, we moved our room 3 times. The first night, we slept in what was deemed as a king bed with a pullout sleeper sofa. The king bed actually looked like a queen bed. We were allowed to move from the 7th floor to the 4th floor in what was to be 2 queen sleeper beds. Instead, they appeared to be full size beds. There was a retirement party that we heard and felt in our 4th floor room the 2nd night. When I called the front desk, I was basically told that I had to live with it. After complaining to the customer service #, I got a call stating that there would be another function, my previous night would be free, and we could move for the 3rd time. We came in to m our room and discovered that there was a full blown party in the bar area that resonated throughout the hotel. Other guests were standing outside their rooms looking to see what the commotion was. Our room was directly above the bar on the 7th floor. To top that, the tv in the outer room would not work; maintenance insisted there was no fixing it and there was no replacement. The next morning, we called the front desk about the tv once more and maintenance came up, drilled to replace wires, and ultimately replaced the tv, which still wasn't working adequately. We were told to order to movies on the house and then had to request the movie prices be removed as they were promised. All of these time consuming things interfered with rest and relaxation of me and my family. I always thought highly of this particular chain; now I'm not so sure.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyDowney, Front Office Manager at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this reviewResponded 3 June 2014

Tia,

I’m sorry we were not able to provide your family with a satisfactory experience during your recent stay. Your comfort is very important to us and we appreciate your feedback about the noisy guests. I have shared your review with our security team to ensure that this problem is handled better in the future. I apologize that you were moved around so much while you were here as we were trying our best to make your experience here enjoyable. We hope you will consider staying with us the next time you are in the area.

Kind Regards,
Cynthia Baker
562-861-1900 ext 1403

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

I love this hotel and have stayed here many times over the past 4 years. Great staff, and service! This hotel is very centrally located, and you can easily get to most greater LA locations in 45 minutes or less.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

I was pleased with the customer service and the rapid response they gave when I requested a crib be delivered to my room. The one thing that I had an issue with, was I requested a non-smoking room but it's evident that the previous guest was smoking. I had to leave the windows open and sleeping while a cold breeze came through, since I couldn't turn up the heat in the temperature regulated room.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Andrina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

This is my employer's preferred hotel for trips to visit Southern California. It's a typical Embassy Suites. The rooms are clean, and if you avoid a room near the elevators it's quiet. They have a happy hour every day with free beverages of one's choice and that is always welcome. There is a breakfast buffet in the morning that ios good too. There is a Mimi's Cafe next to the hotel where I usually go for dinner if I'm on my own.

  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank coates3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

I recently traveled to Downey on business and spent 2 days here. What a lovely place. Very comfortable, lovely pool, great room, fab happy hour and breakfast. The business center was very easy to use.The room had 2 comfortable beds and the separate living room was a big bonus for us. We had great service from the front office staff. All in all, a great experience.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roberta5261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

1) No parking; Front Desk told me to park at Bank next door but move car by 10 pm after theatre goers had left to not get towed. Called Front Desk could say “I’m sorry we share parking with the theatre”… the hotel guest should be held hostage for parking….there should be spots allocated for the guests and whatever is left over to outside venues. 2) When brushing teeth, the sewer gas coming up from drain in sink was so strong that it caused me to gag…this is a direct health violation and marks a more serious problem. It should be fixed before it is reported to health authorities. 3) The tiles in the shower were dirty as if dirty feet ground black dirt into tiles…this area is a breeding ground for bacteria and should be cleaned thoroughly after each guest leaves, it is unacceptable for this to be in this state. 4) The noise in Atrium was loud and even louder in parking lot. Required ear plugs to block. I understand that that there was some kind of “student” activity however the hotel should have employed better security to monitor and control the noise and ruckus for the other guests, especially business guests. 5) Needed to stay additional night and was quoted $199. Previous nights were $132. Stayed somewhere else instead. 6) Back entrance, where most of the parking was, was dark and dilapidated – broken floor tiles, stale smelling, unappealing, uninviting like you are going in the service entrance….not only is this distasteful but a security risk as well. 7) Paid Internet? No one else charges for this anymore. Antiquated policy.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyDowney, Front Office Manager at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this reviewResponded 2 April 2014

Thank you for your feedback. We are aware that parking in the area can be an inconvenience and we apologize that it took away from your experience with us. We are looking into the cause of what made your drain smell and are working with our maintenance and housekeeping teams to ensure a safe and clean environment for all of our guests. I apologize that our internet access did not align with your needs and I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings. We hope that next time you’re in the area you will consider staying with us again.

Kinds Regards,
Cynthia Baker
562-299-1643
cynthia.baker@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Downey
1.3 mi away
Studio Inn And Suites
0.5 mi away
Days Inn Downey
Days Inn Downey
#2 of 8 in Downey
241 reviews
4.6 mi away
Doubletree by Hilton Hotel Los Angeles - Commerce
Show Prices
Show Prices
Show Prices
1.0 mi away
Quality Inn Near Downey Studios
3.9 mi away
DoubleTree by Hilton Hotel Los Angeles - Norwalk
16.1 mi away
Hyatt Regency Orange County
Hyatt Regency Orange County
#2 of 19 in Garden Grove
3,493 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Hotel Los Angeles-Downey? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Hotel Los Angeles-Downey

Address: 8425 Firestone Blvd, Downey, CA 90241-3843
Phone Number:
Region: United States > California > Downey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Downey
Price Range: £136 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Los Angeles-Downey 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
Multi Million Dollar renovation completed in May 2015. New Lobby. New Atrium. New Restaurant. New Lounge. New Fitness & Business Center. A Brand New Embassy Suites in Downey! All-suite, full service Hotel, located in the heart of Los Angeles! With 4 freeways located within 2 miles of the Hotel, it's easy to get around town. We are only 14 miles from Anaheim, 14 miles from Downtown Los Angeles and 14 miles from Long Beach. Parking is complimentary. Your stay includes a full breakfast and nightly reception from 5:30-7:30pm daily All of our sleeping rooms consist of 2 room suites with your choice of one king or 2 queen beds. The parlor features a double size sofa bed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Agoda, Travel Republic (UK), TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Embassy Suites by Hilton Hotel Los Angeles-Downey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Downey Embassy Suites
Embassy Suites Downey

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing