I live close to this hotel. As my house is under renovation, I booked through Priceline express deal on Monday for our Wednesday night stay. As we are a family with 2 adult and 2 children. So I called this hotel to request a double bed room right after the booking. The lady who answered my phone said that we need to pay extra $15 for double bed. I have no problem with that. So I confirmed with her that I will get a double bed room.
I checked in this hotel about 7:00pm on Wednesday night. I am almost done with my registration, I asked the front desk that I booked a double bed room. The guy replied that they are sold out of it. I told him that I called on Monday and confirmed with a lady. He said there is no record in their system and there is nothing they can do. We are 4 people with 2 not that small kids, there is no way we can squeeze in one bed. I was mad because of their internal bad communication and the bad altitude of the front desk guy. I called Priceline, but they told me I cannot get refund because of express deal. It was really a bad moment in my life.
I was ready to leave this hotel with my credit card charged and looking for another hotel, one lady clerk showed up. She showed some sympathy for my situation. She called priceline and get my refund. But there is nothing else she can .
So at almost 8:00pm in the evening, cold and dark, and my young children very tired, I have to call the local hotels one by one to get a room. They are all full. Finally I got a room at Livermore Motel 6. I felt like a homeless somehow.
It was a sad and humiliating experience for me with Dublin Extended Stay America.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay America Dublin
- Dublin Extended Stay
- Extended Stay Dublin