We stayed on this hotel since it is close to where we attended a weekend event. I have a mix review of this hotel. I would put a 3 points on the building and 5 points on costumer service/staff based on my experience with them. There is not much selection of hotel in El Cajon area and this is better than hotel in this town. We stayed in Relax in and Suites (few miles from this hotel)the same month last year and I would recommend This hotel over that one even though it has a higher placed over this one on trip advisor reviews.
The hotel is old and needs updating. There are two buildings, one is the 2 floor facing away from the freeway where the lobby/breakfast is located and one building is a 3 story facing the freeway. Parking is in between the 2 buildings. Our room ( 2 queen bed) is on the third floor facing the freeway (we are leveled w/ the freeway) and freeway noise is loud at night time even when the loud AC is on. Our friends whose room is on the first floor were not bothered by the freeway noise. Our room has a musty/old room smell when we first walk-in so we have to open the door and run the AC in full blast. The AC was too loud as the other reviewers wrote. Bed/linens are basic and mattress is stiff. Bathroom is OK with one sink but water pressure/flow is good.
I grade 5 points on costumer service/staff since i was able to get an item which i forgot at the hotel. I forgot my clarisonic facial brush (worth $150) which i informed them 2 days after we checked out. I called them and the guy stated that he will check it with the cleaner and lost and found dept/person. He got my name and number but did not call back, so i called again the next day and a lady answered the phone and stated that she will call back. She called back after about couple hours saying that they have my item. The do not mail items out which i understand since it's not their fault and it is not a 4 or 5 star hotel. I have to call fed ex to pick it up for me. Fed ex was quick and i received my brush within 1 day.
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- Also Known As:
- Best Western Continental Hotel El Cajon
- Best Western El Cajon
- El Cajon Best Western