Family of 4 stayed here one night on our way to the baja to visit some friends during spring break. It was bad from the start. Very dirty, hidden charges, broken AC, no shampoo or soap, the list goes on. I wasn't expecting much, but the attitude of the staff was extremely rude and in the end when I kindly went over several issues we experienced over our 1 night stay, the manager told me my opinion doesn't matter because we are rated number one on TA. The promised continental breakfast wasn't available as advertised and he told us to just go across the street to IHOP. Being a business owner myself I was appalled at the response to customer feedback. I understand thongs happen. If they would have listened to my feedback my review would have been better but everything reflects management attitude.
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- Also Known As:
- Best Western El Centro
- El Centro Best Western