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“Typical Courtyard, hotel is a bit tired but is getting an upgrade”

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Courtyard Los Angeles LAX/El Segundo
Ranked #10 of 13 Hotels in El Segundo
Reviewed 28 May 2014

Usual courtyard experience. The staff is helpful and it is convenient to LAX, but it is a bit tired - although when I was there they were in the midst of a room upgrade. So, the next trip might be better. They've done a good job of insulating - so no street/airport noise.

  • Stayed: April 2014, travelled on business
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1  Thank billp25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 29 May 2014

Dear billp25,

Thank you for your feedback regarding our hotel. We are continually working to improve our hotel product. As you noticed, we are resurfacing our bath tubs and we have just finished replacing our mattresses and box springs.
We hope to see you again when your travels bring you back to Los Angeles and you can see the improvements we continue to make.

Again thank you for your feedback.

Sincerely,

Ed

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Reviewed 27 May 2014

i do object to being charged for internet at $12 per day. Turned out it was free if i went to the lobby. also witnessed the staff at the restaurant try and charge an elderly gent $6.50 for a tiny pack of fruit loops for his grand child! surely, they could spare a box?? Facilities were good, pool, gym, bar, breakfast all great! Concierge very helpful.

  • Stayed: August 2013, travelled as a couple
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1  Thank nakink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 3 June 2014

Dear nakink,
Thank you for the feedback that you provided.
We continually work to provide a great hotel experience and your feedback assists us in improving.
I am not sure that your feedback pertains to our hotel. Our hotel has free internet in our guest rooms and lobby. We do not charge $12.00 per day. Our Bistro serves breakfast cereal with milk and fruit at $4.75.
Please let me know if I may be of further assistance.

Sincerely,
Ed

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Reviewed 25 May 2014

Since my review last year, we have been back three times. This just IS our favorite Courtyard !
We, again, stayed for four nights (5/8-5/12), and then, hated to leave. Always feel so at home here.

The front desk staff is very nice, and Enzo has such a marvelous and welcome sense of humor.
We enjoy the rooms facing the courtyard, and after that incident a year ago in May (with the smokers under our room) have been assigned rooms far from the designated smoking area.

This location is such that you can walk to so many shops and restaurants. Or, if you are tired (like we were one evening), you can order a truly nice pizza from the bistro in the lobby. We had bought a bottle of wine at Ralph's, and had a lovely dinner downstairs. They even provided wine glasses for us.

No doubt in our minds-------------------this is our favorite Marriott Courtyard.

  • Stayed: May 2014, travelled as a couple
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3  Thank NYU62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 29 May 2014

Dear NYU62,

We are so delighted that we are your favorite Couryard Marriott. We work everyday to deliver a great hotel experience. I am equally delighted to share your comments with Enzo. He is a great example of our Courtyard Service culture.
We look forward to welcoming you "home" to the Courtyard when you return to Los Angeles.

Sincerley,

Ed

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Reviewed 19 May 2014

Clean, quiet updated hotel for a good price. What else could you want? No noise from the airport nearby. We were upgraded to a suite thanks to my wife's Marriott gold status. Room was big. Would recommend this hotel to anyone staying near LAX.

  • Stayed: May 2014, travelled with family
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1  Thank DenverTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 29 May 2014

Dear DenverTrvlr,

We are so glad that you had the opportunity to stay with us. We appreciate the recommendation of our hotel.
We look forward to seeing you when your travels bring you back to Los Angeles.

Regards,

Ed

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Reviewed 19 May 2014 via mobile

After a nightmare of a room we had booked we decided to look for a room and the Marriott was an eye catcher. Their employees found me a room even though it was sold out and where the nicest staff I have ever had the oleasure of meeting..rooms where beautiful and clean .

  • Stayed: May 2014
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1  Thank ricks r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 3 June 2014

Dear ricks r,

Thank you for taking the time to provide feedback about our team. I appreciate the comments and I will pass along to our team. We work every day to provide a great guest experience.

Sincerely,

Ed

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Reviewed 17 May 2014

We were simply laying our heads down for 6 hrs. That was the purpose of our recent stay.  However, we would not return. It did not seem clean. In fact the sheets on one of the beds had stains on them and appeared used. Grabbing the shuttle from the airport was also a bit confusing as there are two Marriotts in the area. We were not advised (written ie. on reservation or verbal) that the shuttle to this location stopped running later in the evening, so we wasted an hour figuring this out. As our sleeping time was precious this was disappointing. The night front desk staff was as helpful as possible, but otherwise seemed a bit aloof. There is a Starbucks in the lobby which would have been great but was not open before we were leaving at 6:30 am.  We did like that we could make a reservation time for the shuttle departure time getting us back to the airport in a timely fashion.

Room Tip: Be careful to get the correct shuttle to hotel. Also watch hours of availability.
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  • Stayed: April 2014, travelled with family
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Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 3 June 2014

Dear Lauren M,
Thank you for the feedback you provided. I sincerely apologize for the experience you had while staying with us.
I have addressed your concerns with our front desk and housekeeping teams regarding the feedback that you gave and I have taken the appropriate action with the teams.
It is our goal here at the Courtyard, not only to meet your expectations, but also to exceed them.
I would like to sincerely apologize for the inconvenience and your experience.
Please contact me directly if you have any questions or further concerns.
Sincerely,
Ed

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Reviewed 17 May 2014

We stayed here to take advantage of the stay, park and fly program. The hotel was quite full and the agent did her best to find us the room we requested. The bed and the location we had requested was not available, but what we got was fine. The bed was comfortable (it was a CY innerspring instead of their foam which I prefer), and the room was clean. For many years, we stayed at CYs and they were my favorite. This time I was disappointed that there was no longer complimentary coffee available in the lobby. The shuttle driver was so grumpy that my husband did not tip him, however, we got to the airport. On our return, the shuttle was out of order. The clerk told us to get into a cab, pay the driver, and they would reimburse us, which they did.

Room Tip: We always ask for a "courtyard view" room.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Bargainhuntress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this reviewResponded 3 June 2014

Dear Bargainhuntress,

Thank you for your feedback. We recently replaced all of our mattresses and box springs and we are pleased that you liked them.
I appreciate the feedback regarding our shuttle service. I have shared your comments with the team. We are continually striving to improve our service.

Thank you again.

Sincerely,

Ed

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Additional Information about Courtyard Los Angeles LAX/El Segundo

Address: 2000 East Mariposa Avenue, El Segundo, CA 90245-5027
Region: United States > California > El Segundo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in El Segundo
#5 Business Hotel in El Segundo
Price Range: £103 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Los Angeles LAX/El Segundo 3*
Number of rooms: 146
Official Description (provided by the hotel):
The Courtyard Los Angeles LAX/El Segundo is ideally located near Hermosa Beach and 10 minutes from Los Angeles International Airport (LAX). Our hotel in El Segundo provides complimentary shuttle service to and from LAX (4:30am - 12am) as well as free wireless Internet throughout the hotel. Our state-of-the-art lobby features flexible, inviting work spaces and a GoBoard® digital information center where users can check news, weather and airport conditions. The lobby is also home to The Bistro - Eat. Drink. Connect.®, our on-site American restaurant serving healthy breakfast and dinner options as well as specialty Starbucks® beverages and evening cocktails. Our LAX hotel is situated near a variety of Fortune 500 company offices, including Chevron, Mattel and Oracle, as well as a number of beautiful local beaches. During downtime, guests can relax in our outdoor swimming pool or stay in shape at our well-equipped fitness center. Book your stay at our Courtyard hotel in El Segundo, CA! ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Lax/El Segundo Hotel El Segundo
Courtyard Los Angeles Lax
Courtyard El Segundo
El Segundo Marriott
El Segundo Courtyard

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