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“Not so good”

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Holiday Inn Express Elk Grove
Ranked #4 of 6 Hotels in Elk Grove
Santa Maria, California
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not so good”
Reviewed 28 December 2013

We just returned from spending Christmas with family in Elk Grove, electing to stay at the Holiday Inn Express because of a Groupon Coupon. It was not much, our room was not cleaned on Christmas Day even tho we told the girl on our floor we were leaving. The next day we did not receive a paper at our door even though there were papers up and down the hall, kind of random. I ask the girl at the desk and her response was "if there were any left over you will just have to find them, there was not a delivery today due to the holiday so we were just delivering left over papers from Tuesday" HUH,,,,, why were there papers all over with Thursdays date on them? She was not helpful and really didn't care. The breakfast is marginal at best with weak coffee, weak orange juice and very little selection. Not sure we will ever return there, just not much positive about it other than price and it was cheap!!!! You get what you pay for!

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank jlw49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Elk Grove, responded to this review, 13 January 2014
Dear jlw49,

Thank you for taking the time to write a review about your experience with us. Please accept our sincere apology for the shortcomings you experienced during your recent stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to continually monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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98 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Fort Wayne, Indiana
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 November 2013

I spent 3 nts. here and was impressed with the breakfast layout. The room was large, clean and comfortable. The staff was very accomodating. I would stay here again in a heartbeat. I had a problem with the tv remote the second nt. of my stay (my stay was split by 2 nts. elsewhere). I was able to return to my first room, where the remote worked fine, without any problem. Maintainence tried to fix the remote, but it wouldn't work.

Room Tip: Room at the end on first floor was next to the door to the outdoor pool and jacuzzi. Very quiet besi...
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2013

I was staying here for business in September. Not only was I impressed by the hotel, but mainly from one particular employee, Riley. He was there the day we checked in, that night, and the next morning when we checked out with such a radiant personality and wonderful attitude. It's having employees like him that make a difference by putting the hotel on a higher caliber and making the guests stay a very rememberable one. Thank you!!!!

  • Stayed September 2013, travelled on business
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Helpful?
Thank Sabrina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redding, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2013

My family and I stayed at this location while attending a wedding. 5 of us were able to share one room comfortably. The room was clean, cozy, and the location was convenient. The breakfast they provide was a little better than the usual continental breakfast- it got us through! We would stay here again if in the area, otherwise we will continue to stay at Holiday Inns!

Stayed October 2013, travelled with family
Helpful?
Thank Victoria V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gridley
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013

Only stayed one night and the hotel was packed. Room on the bottom floor with a king bed was large and clean. Fridge, coffeepot and microwave. Restaurants and some shopping nearby. Didn't eat breakfast because there were too many people there! Quiet and at a great rate for a Saturday night. More on the level of a Holiday and not an express. Only bad thing was our friends had a generator stolen out of the back of their pickup earlier in the week. Christine was awesome at check in and was there again in the morning when we checked out!!

Room Tip: King room was large and roomy with a desk and chair and a chair and ottoman.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ricencows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn E, General Manager at Holiday Inn Express Elk Grove, responded to this review, 24 October 2013
Dear Guest,
I am very pleased to know you enjoyed your stay, but I’m certainly not happy to hear about your friend’s generator. We hope you and your friends will stay with us again in the future; we look forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada, United States
1 review
Reviewed 16 October 2013

I was pleasantly surprised with the quality of service, cleanliness of the hotel, the breakfast and the comfort of the room and bed.
There was a little league tournament last weekend and so the place was packed with kids and parents but the rooms were quiet and reasonable order was maintained in the open areas.

Definitely on top list of choices to stay when in the Sacramento area.

  • Stayed October 2013, travelled solo
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Helpful?
Thank Leon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn E, General Manager at Holiday Inn Express Elk Grove, responded to this review, 24 October 2013
Dear Guest,
Thank you for posting such kind words; we strive to give great and impressive service to all of our guests. We look forward to welcoming you back to our establishment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 October 2013

A good location, near shopping and restaurants. Nice room but no housekeeping showed up after our first night. There was a sniper event at the hotel and it was full of military and police personnel. Police vehicles filled the parking lot. My wife commented that it was the safest place to stay in California!

  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Elk Grove

Property: Holiday Inn Express Elk Grove
Address: 2460 Maritime Dr, Elk Grove, CA 95758-3623
Phone Number:
Region: United States > California > Elk Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Elk Grove
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Elk Grove 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The new Holiday Inn Express and Suites in Elk Grove is the newest and most modern hotel in the Sacramento area. Our beautiful 100% non smoking hotel is conveniently located off, I-5 and within variety of shopping and popular dining options. Guest will enjoy our central location to San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/ Reno, Redding and the Central Valley. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet featuring our signature cinnamon rolls served daily, outdoor pool and whirlpool, enhanced bath experience, business center, fitness area, meeting space that can accommodate up to 40 people, wired and wireless high-speed Internet access. Our location places you a short distance from Sacramento International Airport, Downtown Sacramento, Old Town Sacramento, Sacramento Convention Center, State Capitol Building, Sacramento Zoo, Arco Arena, Sacramento River, Elk Grove Regional Park, Old Town Elk Grove, Raley Field, Grand Island Mansion, Wineries, Cosumnes River College, Cal Expo, Harvest Festival, Memorial Auditorium and Esquire IMAX Theater. We are confident that your stay in Elk Grove will be a pleasant experience, so Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Elk Grove Hotel Elk Grove
Holiday Inn Express Elk Grove California

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