Me and my boyfriend are staying here overnight tonight. I go to use the bathroom #1 and it clogs. Wasn't even a #2 or #3.. normally it wouldn't be an issue. I do what anyone would do and call down to the front desk. At best I'm assuming someone will come up and plunger it for me. At worst I'm expecting them to bring me a plunger. What I get is a irritated enployee who speaks very poor english. She answers the phone saying "what you want" I proceed to tell her that the toilet is plugged up, the reply I got I couldn't understand fully but sounded like "its late I don't know. You pour some bleach in there and let it sit." I am only staying the night, I don't randomly carry bleach with me so I tell her "I don't have bleach" she says "I don't either" I then ask for a plunger she replies "I don't have one" I say "what do u expect me to do here" her reply, "when toilet plugs up you call plumber" I then asked her what she meant and why I would call a plumber to their facility to unclog a toilet that just needs a plunger. She then hung up on me. My boyfriend called back and asked if her could get a plunger and she hung up on him. After that he goes down to the front desk which appears closed and he heard an employee talking a a sort of break room. He walked over in that area and immediately spotted a plunger and grabbed it. We used it and kept it in the bathroom incase we have other incidents tonight. Why return it now when it may not be there again if we need it. We might not be so lucky next time and the employee surely wasn't willing to help. I have stayed here before many times and never had any issues. I read some reviews about this hotel before I came and laughes at them because I have never experienced anything close to the horrible things other people have said about this place. now I'm sitting here writing my own review 24 hrs later. Comical. I would stay here again in the future. The problem isn't the hotel, its that woman who thinks she can treat people that way.
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- Also Known As:
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- Elk Grove Extended Stay
- Extended Stayamerica Sacramento
- Extended Stay America - Sacramento - Elk Grove California