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“dated hotel with below average service”

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Fairfield Inn & Suites Sacramento Elk Grove
Ranked #5 of 6 Hotels in Elk Grove
California
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“dated hotel with below average service”
3 of 5 bubbles Reviewed 25 October 2012

I stayed here with my family this past weekend. The front desk clerk just stared right through me without any greeting even though I am an "Elite" member. I asked for a room with 2 beds as our 10 yr old son was with us. The clerk snapped back that they didn't have one but I could use the sofa bed. The room was very basic and very dated. The sofa bed was so uncomfortable that the 3 of us shared the king bed to get through the night. I would not recommend this hotel. There are other options including those from the Marriott chain within a ten minute drive.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joenmina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
    99
    82
    22
    7
    4
See reviews for
53
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Fresno, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 July 2012

We have stayed at this Fairfield Inn 3 times in the last 3 months. Each time, the service was friendly and very accommodating. The rooms are clean and roomy enough for 3. The location is close to the freeway and easy to get to many destinations. We will continue to stay at this Fairfield whenever we need to be in the ElK Grove area.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank c b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, MN
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 June 2012

This hotel was older and you could tell the wear and condition of the hotel, rooms, and other areas were overdue for a renovation. It had the standard amenities of Fairfield Inns, but it was well traveled. If you are looking for a hotel off highway 99 in California and aren't expecting much thrill, this hotel can work. The rooms were a bit small and the beds quite saggy. We stayed two nights using rewards points and for the amount of points required, it was a great value. Don't think we would have paid to stay there though given the overall age and condition of the hotel, beds, and furniture.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKandLSaintPaul_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 10 June 2012

I've stayed in several of these Fairfields now and they are all pretty much the same story. Average everything and competitively priced. Locations are always in the arm pit of some interstate and highway intersection. Good motel for an quick sheite, shower, and shave. But lord o' mighty is the service beyond expectation! Every single person working at this particular Fairfield was just as nice as home made pie. They send a beautiful message out to the public that you can do cheap with pride and a smile. Perfect for business travel on a budget.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soleswornthin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manassas, Virginia
Level Contributor
107 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

Stayed one night two weeks in a row. First time was an overall great experience. There is a very nice dog area - hard to find in the dark, but nice. The rooms are large and comfortable. The rooms have mini-fridges, but they don't have freezer sections. The first visit I check in very late (after 11PM) and the desk was so welcoming, polite and friendly. The next week I checked in about 5PM and as I walked up the woman just barked out, "Credit card & ID!!" No greeting, not even a "please".
Interior corridors and the gap beneath the doors is pretty big, so lets in lots of light as well as sounds of anyone walking down the hall. Not an issue for me, but my friend's dog was up all night "guarding"

Room Tip: Ask for a room facing the parking lot - quieter.
See more room tips
  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SnitchsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 17 April 2012

We stayed here for 2 nights while attending an event at Cosumnes River College. We were happy with the hotel. The rooms were clean, it was very convenient to many mini-malls and eating options. It is about 15-20 minutes from the Old Sacramento area. The first night we checked in, we were not impressed with the front desk. They seemed more interested in gossiping, but the people at the front from then on were attentive and great! Their free breakfast is probably one of the better lobby breakfasts that we've seen. Make your own waffles, breakfast sandwiches, yogurts and fruits. We enjoyed Texas Roadhouse which is walking distance from the hotel. There is also a Golden Corral and several other small mini mall options within short driving distance.

Our one downer was that we had just returned to the room for maybe 5 minutes and front desk called because the person downstairs complained that our kids were making too much noise. And it wasn't even 10 pm yet. At least have a little tolerance and give us some time to settle in! Although when I stated that we had just gotten in the front desk apologized. So I won't hold that against them. I guess they have to respond to complaints.

We accidentally left my son's baby blanket in the room and called a week later to check and they had it! They sent it to us and that more than made up for any other incidents. My husband and son used the pool and really enjoyed it. It was raining outside so since it was indoors and heated, it was perfect! My husband used the small weight room and it was sufficient although limited inventory. If we were in the area, we'd surely return to the hotel.

Room Tip: Ask for a room on the top floor.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelhappie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clara, California
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

We spent 2 nights here for a local event. The hotel was recommended by the event site and I could see why. It was quiet, clean and very reasonably priced. The staff were extremely polite and helpful. Breakfast was basic but plentiful no matter what time we ate. None of there being nothing left if you got there late. I will definitely stay there again!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soccermum21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Sacramento Elk Grove

Property: Fairfield Inn & Suites Sacramento Elk Grove
Address: 8058 Orchard Loop, Elk Grove, CA 95624-3455
Region: United States > California > Elk Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Elk Grove
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Sacramento Elk Grove 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Start your day off right with us here at the Fairfield Inn & Suites by Marriott Sacramento Elk Grove. Enjoy our abundance of amenities which include a complimentary hot breakfast featuring Scrambled Eggs, Sausages, Self-Serve Waffles, & more! Stay with us and enjoy access to our 24 hour business center, complimentary laundry facility, indoor heated Salt Water pool/hot tub, & fitness center. All of our rooms are equipped with free wired/wireless high speed internet, microwaves, & mini refrigerators. We are conveniently located next to Texas Roadhouse Restaurant across from Starbucks and only a short drive from Cosumnes River College, Old Town/ Downtown Sacramento, Arden Mall, the State Capitol, Sacramento State College, Sacramento City College, Sleep Train Arena, & Cal Expo. We are also in close proximity to Kaiser, Sierra Vista Hospital, Methodist Hospital, All Data, Auto Zone, Sarah Lee, Bimbo Bakeries, Apple Computers, International Paper, Bartholomew Park, & Barbara Morse Wackford Community/Aquatic Center. ... more   less 
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Also Known As:
Fairfield Inn And Suites By Marriott Sacramento Elk Grove
Fairfield Inn & Suites By Marriott Sacramento Elk Grove Hotel Elk Grove
Fairfield Inn Elk Grove
Fairfield Elk Grove
Elk Grove Fairfield Inn
Fairfield Inn & Suites Sacramento Elk Grove California

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