We walked in at the front door of room 26 and a giant spider web covered the door handle... walked in the room with spider greetings... accompanied with a musky smell.. dated is one thing but cleanliness is another.. the carpet is stained and spider web on the ceiling corners. Went to check the bathroom and there was two spiders chilling in the tub and everywhere there's metal there's rust...on the counters and tile floors were black ants.. not a colony, but a village. We tried to clean it ourselves and I must apologize for killing the spiders and ants since we were invading their home, but after all that we didnt feel comfortable since it seems no one had stayed there for a long while.. I began to wonder if they even changed the bed sheets or if there are spiders waiting in bed for us or worse. When I set my room keys on the desk I noticed another set of keys for the room 27 there.. uugh oooh....as a matter of fact I recall while I was checking-in...one of the guest was complaining about another guest walking in their room just moments ago.. and the lady checking me in said, "I'm so sorry the key was placed in the wrong spot given to the guest who walked in your room...I apologize for the incident." That should have raised the flag, but I was giving them the benefit of a doubt...I've slept in worse places, but never had to pay for it with hard earned money.... and another note when it comes to my 5 y/o niece this is unacceptable...when she uses the rest room and screaming ants ants ants...and is afraid to go to sleep on the bed because she might get bit by the spiders she saw me kill...I didnt think we were going to make it through the night with any rest.. so we called the after hours number and informed them of our situation and the lady was apologetic. She offered us another room but I was already skeptical of the integrity of the entire facility. We left the resort about an hour or so after walking into the room..it would be nice to get a refund but I didnt care at that point... we couldn't get out of there fast enough...we ended getting another room in a different hotel and my niece asked..."Is this place going to be cleaner?"...
- Official Description (provided by the hotel):
- Nestled amidst the picturesque foothills of Temecula’s Wineries, within minutes of the world-famous San Diego Zoo Safari Park, Southern California beaches, and just 35 minutes north of downtown San Diego.Tuscany Hills Resort sits adjacent to Castle Creek Country Club, an 18-hole championship golf course. This Escondido resort is less than 1 mile off I-15. As a guest of the resort, you can enjoy Free Wi-Fi, relax in one of our four soaking pools, or treat yourself to a rejuvenating massage treatment. Each room of the Tuscany Hills Resort offers a private balcony or patio with beautiful views of the golf course or courtyard. Cable TV, a microwave and a fridge are also included. Tuscany Hills Resort is also a destination resort for weddings, receptions or family reunions too! Both indoor and outdoor space is available. Our 3 bedroom Villa overlooks the golf course and is adjacent to our outdoor venue which makes it a perfect Bridal Suite for that special day. ... more less
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- Also Known As:
- Castle Creek Inn Hotel Escondido
- Castle Creek Resort
- Castle Creek Hotel