Stayed here for 3 nights in early August with 2 adults, 2 kids. Our room had 2 queen beds and 1 pull-out sofabed.
Booked this hotel as it was central to activities that we wanted to do including; Vacaville Premium Outlets & Six Flags Discovery Kingdom. It is right along the Freeway #80. It is very easy to get to and for exploring the area around there. It is quite far from Napa itself. Also chose the hotel on price as it was reasonable for a room with more than the standard 2 beds.
The room included a fridge and microwave, but no safe. Room was tired looking and hopefully upgrades are coming in the near future for carpets and freshening up. The towels are tiny and very thin. There was a Keurig Coffee Maker with supplies, a nice amenity. The sofabed mattress was in very poor condition and needs replacing. The room gave us a place to sleep, but did not stand out in any way, was very average.
Hotel seemed very full while we were there and possibly at full occupancy. We discovered on our second day that our phone was not functioning at all. My Husband went to the front desk and borrowed the phone there and requested maintenance on our room phone as we would be needing it again, The Lady who was working at the time called maintenance and they stated that it was not possible to fix the phone and she relayed this to my Husband. No apology really, just your phone doesn't work nor will it work during your stay??? This is very strange, I think having a phone in our room is a safety concern as we would not have been able to phone the front desk or 911 had we experienced an emergency. I think from a customer service stand point this could have been handled better. A call from the Manager or discount on room rate should have been offered. It is not convenient to come down to the front desk and ask to borrow the phone every time we need to make a call and then stand there and talk in front of the employees and other guests. We are not residents of the USA so using our cellphone was not an option due to very high roaming charges from our provider.
The morning breakfast I do give high marks. It was well stocked and the ladies working in this area were very friendly and diligent. There were hot offerings along with the standard continental fare. Coffee, tea, hot chocolate and cold water was available in the lobby area at all times. I very much appreciate this.
I probably would not stay here again, there are many options in the area and the hotel did not do anything to stand out in earning repeat business.
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- Also Known As:
- Fairfield Inn And Suites Fairfield Napa Valley Area
- Fairfield Inn & Suites Fairfield Napa Valley Area Hotel Fairfield
- Fairfield Inn Fairfield
- Fairfield Fairfield Inn