We loved the location of this hotel. It was about 20 minutes from Humboldt Redwoods State Park and less than 2 miles from a variety of restaurants as we discovered. Our room was clean and quiet and included a refrigerator and microwave. We probably would stay there again.
We gave service 2 stars because the registration desk staff was tepid about providing service. We witnessed another guest report a blown-out light bulb and the registration desk attendant seemed confused and unconcerned - no sense of urgency at all - about how to provide immediate assistance. We asked another desk attendant for restaurant recommendations and the best he could do was refer is to the nearby brewpub*. We expected, "what kind of food do you feel like eating?" or, "how much do you want to spend?" Our question caught him completely off guard.
For the record, we are foodies. Also for the record, we didn't expect a Michelin 3-star rating for the complimentary continental breakfast. We did expect fresh milk or half-and-half instead of powdered creamer. The sausages and cereal looked unappetizing. We welcomed the small red apples, which were the only fresh food offered, and ate breakfast elsewhere. The Redwood missed an opportunity to match the quality of its rooms to its amenities.
*The brewpub the attendant referred us to, The Eel River Brewing Company, is about 2 minutes away on foot and truly is a gem. Go hungry; it isn't light fare but it sure is tasty.
- Official Description (provided by the hotel):
- The Redwood Fortuna Riverwalk Hotel is an independently owned luxury hotel in Fortuna, CA. Our accommodations reflect the natural beauty of the redwood area. Located off US 101 in an area with traveler services, The Redwood seeks to be your one-of-a-kind choice. Our central location serves as the ideal base camp to visit the many state parks and enjoy other outdoor activities in Humboldt County. . In the afternoons you may even find a plate of brownies at the desk, a wink to another famous Humboldt industry. Some of our amenities offered include complimentary buffet breakfast Two stories, exterior corridor, parking in private lot near all guest rooms, 100% non-smoking. Indoor pool, pets welcome, guest laundry, and we have hand painted murals and lobby map for your viewing and convenience. But the heart of hospitality is not the amenities, it is the service. As your independent hotel choice in Fortuna we strive to give "boutique hotel" service and exceptional hospitality. Because we are small and independent, changes will continue to improve the guest experience. The guest is the reason we are here, but the redwoods, rivers and general area are the reasons you, the guest, are here. With this in mind, we seek to offer you a strong sense of place. That sense of place is the Giant Redwoods of Humboldt County. Welcome! ... more less
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- Also Known As:
- Holiday Inn Express Fortuna (Ferndale Area) Hotel Fortuna
- Holiday Inn Fortuna
- Fortuna Holiday Inn