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“Middle of renovation”

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Crowne Plaza Foster City - San Mateo
Ranked #2 of 5 Hotels in Foster City
Näsbypark, Stockholms Län, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Middle of renovation”
Reviewed 30 June 2014

Checked in for a 2 day business trips where I was going to meet candidates. The whole reception is upside down due to renovation. I am sure it will be nice when it is done, however this is Hotel is currently not good enough for a business trip if you plan to have meetings at the hotel...

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review, 2 July 2014
Dear Johan S.,
Thank you for taking the time to share your experience at the Crowne Plaza Foster City. We are sorry that our renovations were an inconvenience during your recent stay, please accept our apologies. Please do visit us again once renovations are completed, we are very excited about the final product! Thank you for staying with us and we hope to see you again soon!
Sincerely,
Crowne Plaza Foster City Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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419 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
Windsor, Colorado
Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2014

I've stayed here a couple of times as it is really near a company where I do some teaching each year. They have a reduced rate for their guests, and that was a reasonable rate of $189. I was hoping to extend my stay for an additional 2 nights, but the rate went up to over $300 and that was too pricey for my budget as the company was only paying for the one night. So I went back to my regular spot (Best Western near SFO) for $229 (which included breakfast). Once I got to Crowne Plaza I was kind of glad the additional nights didn't work out. They are still in the middle of construction in the lobby area, but I was told the remodel on the rooms was complete. My room was nice enough and it did look new with new couch and ottoman. Bed was extremely comfortable. But when I looked at the ceiling over the shower is was full of round brown stains as though there had been a leak in the floor above me. You'd think the staff would have noticed this in cleaning. The rest of the bathroom was clean, but it was weird that a "newly remodeled" room would already have stains in the shower. I had room service for dinner and it was good, though you have to read the room service menu from the TV and its painfully slow if you want to see all the choices. One of the other reviewers mentioned the shopping center and restaurants within walking distance and this is a plus. But I won't actively seek out this hotel on my next stay to the bay area, especially at the $300 per night.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review, 2 July 2014
Dear Marcia H.,
Thank you so much for your detailed review. All your comments are very valuable to us as we strive to improve on all our services. We will certainly notify our Maintenance Department regarding the bathroom stains on the walls and the speed of the room service menu on the TV and do all we can to fix the problems. Once again, we appreciate your comments and hope to see you again in the near future!
Sincerely,
Crowne Plaza Foster City Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanger, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2014

Was looking forward to a nice quiet stay. For what I paid for the room, I expected a higher end hotel especially for the area. First impression....A total construction zone. Room should've included a hard hat! Requested a quiet room and was told our room would be very quiet! We must have been directly above the night club....Load music until 1:30 a.m. Was told there was no room to move to. VERY VERY disappointed and a waste of money. I can't believe they get 165.00 for a room! NEVER NEVER will stay again and recommend no one else to book at this hotel!

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review, 25 June 2014
Dear Lisa W.,
Thank you for leaving your review for the Crowne Plaza Foster City. We regret to hear your stay was unsatisfactory, please allow me to express our sincerest apologies. We understand that hotel renovations can be an inconvenience and we are doing our utmost to minimize the impact of the quality of our guest's experience. Once again, please accept our apologies and thank you for choosing to stay with us.
Sincerely,
Crowne Plaza Foster City Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Foster City hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2014 via mobile

My regular hotel (Marriott San Mateo) was booked so I had to schlep over to the Holiday Inn "Crowne Plaza" for a few days on business. The lobby looks like a war zone and a pricey one at that. I was shocked they had the audacity to charge ~$300/night for admission to a working construction site. I did stay in a recently renovated room and admit the design and finishes were much improved. I can't tell what the lobby and restaurant will look like as blueprint reading is not my expertise, but there is an IHOP just around the corner with zero drywall dust and hot coffee. My recommendation is to stay well clear until the renovations are complete and even then try the Marriott.

Stayed June 2014, travelled on business
Helpful?
1 Thank TravelJDH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review, 23 June 2014
Dear TravelJDH,
Thank you for taking the time to share your experience at the Crowne Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While we are in major renovations, we understand that this is an inconveience for all our guests. We also understand there are many hotels to choose from, so we thank you for choosing to stay with us and hope you will visit us again when renovations are completed.
Sincerely,
Crowne Plaza Foster City Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Springs, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

Rooms recently renovated. Nice furniture and wonderful bedding. Bathroom really nice. Needs hook on door for robe.
A/c little noises. Lobby in middle of work. Pool nice. Parking great. Near shopping plaza with target and several restaurants within walking distance

Room Tip: Ask for a room on the other side of 92. Quieter. Also had top floor.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
131 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 June 2014 via mobile

Although quite often out of my price allocation occasionally I get a special offer and then I make sure I stay here.
Unlike the other reviews I have always found the staff to be very attentive even with all the construction going on. I will agree that it spoiled the look of the place but that's progress!!! It's got to get bad before it gets better.
The room was great. I was in the separate building.
I particularly like the bar. The staff behind the bar are great and Saturday nights have a club atmosphere. Not everyone's cup of tea but I certainly enjoyed it. Most of the people who were there were really friendly too.
If there was a downside to this I feel that guests should get free entry into the bar even after 9pm.
I only stayed here one night but I look forward to being able to return there when the renovations are complete and hopefully on Saturday night.

Stayed June 2014, travelled on business
Helpful?
Thank Zedbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 12 June 2014

Located in a bucolic setting south of San Francisco, this lovely hotel offers all amenities (including an indoor pool) and is a short walk to lovely shopping areas and restaurants (although the hotel contains lovely restaurants as well. The rooms are well appointed. The service and staff was outstanding (one woman at the front desk actually called her brother-in-law who owns a business related to our need to try to accommodate us). Free shuttle service to the airport and free Wi-Fi is available.
Major problem...construction everywhere. Sheets of plastic cover everything. Detours to elevators abound. Wet paint must be danced around. It would've made sense to simply close the hotel for two weeks and get everything done in one shot, but instead, customers are inconvenienced by the ongoing work, including noise from 6am to 7pm.
So while I would definitely stay here again, it won't be for the next several weeks until the renovation is complete.

Room Tip: Far from the elevators will be quieter
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Foster City - San Mateo

Property: Crowne Plaza Foster City - San Mateo
Address: 1221 Chess Dr, Foster City, CA 94404-1173
Phone Number:
Region: United States > California > Foster City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Foster City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Foster City - San Mateo 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Crowne Plaza Foster City-San Mateo is the leading event destination with16,000 square feet of meeting space on the San Francisco Peninsula. Designed with a sky-lit atrium and innovative services for business and vacation, our Foster City hotel features contemporary-styled rooms and suites with luxury bedding, refrigerators, 37'' HDTVs and our Sleep Advantage Program. Enjoy lifestyle conveniences like our business center, complimentary Wi-Fi, indoor pool and hot tub, fitness center, and free shuttle to SFO. Savor California and Asian cuisine at our relaxing restaurants, including Café Florian and Toyko Village, and enjoy cocktails and nightlife at Clubhouse Bistro and the Chit Chat Lounge. Just 7 miles from San Francisco International Airport, we are minutes of Silicon Valley businesses and Bay Area attractions, golf courses, shopping centers and scenic coastal trails. We're less than 30 minutes from San Francisco, Golden Gate Bridge, Pier 39, Union Square and AT& T Park. ... more   less 
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Also Known As:
Crowne Plaza Foster City - San Mateo Hotel Foster City
Crowne Plaza San Francisco
Peninsula Foster City
Foster City Peninsula

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