The only friendly greeting I got was from an agent answering the phone (who only works weekends named, I believe, Laura). She blocked out a quiet room on the third floor for me. When I came there, the front desk agent was less than friendly. I understood this when I met the manager (who never smiles to my knowledge). I had asked the front desk clerk if I could speak to the manager to ask how I might cancel my final night's stay since I was going to Oakland to be with my sister. The front desk clerk called the manager who would not come to see me. When I finally saw her (because she was sitting at the front desk) and tried to ask her about the no refund policy, she was quite defensive; even though I was only trying to ask her for a description of the process.
The room they got me is relatively quiet. They offer as few amenities as possible. For instance, bottled water is only available for purchase in the machines. The previous places I have stayed offer it at the front desk for free. There was no separate recycle can like in the Holiday Inn Express & Suites Santa Cruz.
Bottom line, I feel unwelcome here and practically afraid to ask for anything because I can almost assume a "no" in reply. It’s a lousy place. Avoid it if you can. The only people who were friendly were the service staff (cleaning, free breakfast bar) and sometimes the front desk agent, Craig
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- Also Known As:
- Comfort Inn Silicon Valley East Hotel Fremont
- Holiday Inn Fremont
- Comfort Inn Fremont
- Fremont Holiday Inn