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“mixed bag of pros/cons”

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Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41
Ranked #9 of 64 Hotels in Fresno
Certificate of Excellence
Lake Forest, California
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“mixed bag of pros/cons”
3 of 5 bubbles Reviewed 27 November 2012

Stayed here while visiting Seqouia and Kings Canyon National Parks. From the hotel, it's about a one-hour drive to the front gates of Kings Canyon via hwy 180.

All common areas and rooms in this hotel are clean and well-maintained. I haven't visited Fresno before, but this location seems to be on the "better" side of town, close to the newer-looking River Park shopping center. As a Priority Club (platinum) member, I received some snacks and water bottles upon check-in, which was nice. The included breakfast here has a good variety of hot foods, like eggs, sausage, biscuits/gravy, cinnamon rolls, and pancakes from a pancake machine.

Like some other people have said, this location is close to the highway. We stayed in a room facing the highway and none of us had trouble falling asleep, but others may find the noise distracting. The beds and pillows are also a bit too soft/lumpy for me, but I prefer firm mattresses, so YMMV. The in-room wi-fi only covered about 50% of the room; while sitting on the bed on the far side of the room, I was unable to get a consistent signal. Rooms on the front side of the hotel, facing away from the highway, may have better reception.

The mini-fridge in our room was not cold. We talked to the front desk guy after coming back at night, and he called us later and said the facilities manager wasn't on-site, but he could fix it for us tomorrow. They didn't try to contact us any further, but the fridge was cold after we came back the following night, so we were unsure if it was actually fixed or it just took an entire day to turn cold.

In summary, I would say my stay was good but not great.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 9 December 2012
Thank you for your review. We are sorry to hear you had a less than perfect stay. I would like to invite you to come back to our property in 2013 as we will have a brand new bedding package in place so that our guests can sleep in the utmost comfort. I would also like to apologize because it doesn't sound like the front desk went above and beyond to help you with your internet and fridge issues. Please rest assured that this has been addressed by management and turned into a teachable moment for the entire staff to learn from.
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276 reviews from our community

Traveller rating
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    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Santa Cruz, CA
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 24 September 2012

As with most Holiday Inn Expresses that I've stayed at, this one was clean and comfortable, and the staff were helpful. The pool, which is a must for our family, was sparkling clean and seemed to have a lower chlorine content than many pools. However, it was a bit chilly. I'm guessing they don't heat the pool in the summer, when the temperatures are often over 100 degrees. This was the case during our stay, but our young children are kind of wimpy when it comes to water temperatures, so they spent most of their time in the hot tub. Breakfast was good.
The only issue with this hotel was the proximity to the freeway. From our third story window, we looked directly out on the traffic, maybe 50 yards away. This meant that you could always hear freeway traffic, especially in the pool area. Since it was so hot, we had the fan running, which masked the traffic noise, but the noise might be a problem in the winter. We did notice that there was a La Quinta very close to this hotel, but a little farther away from the freeway. Although we did not see the rooms or anything, it seemed that the pool area would probably be much quieter.

Room Tip: Request a room on the side of the building that faces away from the freeway.
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2_gals_and_a_baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 9 December 2012
Thank you for taking the time to review our property. We do our best to accomodate non-freeway side requests if available. One way to guarantee a non-freeway side room is to book a suite.
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Fresno, California, United States
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 19 September 2012 via mobile

We stayed here overnight for just a wedding and we really appreciate it..our first room was messes up coz aircon ddnt work..it was so hot and stuff and they upgraded us to a suite kinda...we loved..

I will be back

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimoxxx116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 9 December 2012
Thank you for leaving us a comment. We are so glad you enjoyed your suite!
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

Thank you to the manager for this location named Patrick for having excellent customer service skills and accommodating me and my husband when we had a difficult time booking a room online and through Priority Club. You went out of your way a we appreciate it!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eborelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 9 December 2012
Thank you for your feedback. We are sorry to learn that you had a difficult time with booking online and we are so glad to hear that our Front Desk Manager Patrick was able to help you overcome any problems you might have encountered and turn your stay with us into a positive experience. We look forward to hosting you again in the future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 August 2012

I had a great stay. The manager patrick mata was friendly and helpful giving me directions to restaurants and other places.The location is great there is great shopping and eating in this area.I have no complaints about this hotel.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coyote97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 9 December 2012
Thank you for taking the time to leave us a review. We hope to be able to host you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reedley, CA
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 7 August 2012

My husband and I stayed here for a quick anniversary trip and enjoyed our stay. The room, a King, was very clean and was a great "home base" for our get away. We really like the location, very close to River park, where the restaurants and movie theater are located that we frequented. We would definitely recommend this hotel

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Minnie1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 28 August 2012
I want to Thank you for being my guest and it was a pleasure to have the opportunity to serve you. We hope that in the future you will give us the opportunity to be of service to you again. Thank you for making your comment and letting us know how your stay was with us.
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1 review
2 of 5 bubbles Reviewed 5 August 2012

Took a chance on this hotel but regret it. I had a group of rooms for a sport team and the reservation was messed up over and over. Every time a group member called, they couldn't find the group. I had to call several times to straighten out. Once here, my room was stinky. The air conditioner made it worse, could be a filter I am guessing. The mini fridge barely got cold. The breakfast was mediocre at best, but they did make sure it was stocked. The hotel is not well maintained, and the front desk didn't know how to manage reservations. A bit of an attitude too.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sprt-trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, 25 August 2012
Dear Sprt-trvl,

As always we are glad to read feedback from one of our valued guests. Thank you for taking the time to express your thoughts and concerns. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are sorry our hotel services and room accommodations did not live up to your expectations as well as for any inconvenience and confusion our staff may have caused regarding your reservations. Rest assured, your review will be forwarded to the appropriate departments and will be used to reconsider improvements needed. We appreciate your feedback as this is our best resource for improving guest services. We hope that you would give us another chance to meet your expectations next time and to provide you with a wonderful experience.

Sincerely,

Zelyn N
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41

Property: Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41
Address: 7115 N Howard St, Fresno, CA 93720-2980
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#7 Family Hotel in Fresno
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Fresno-River Park is conveniently located near the River Park shopping center. Just around the corner from restaurants such as the PF Chang's, Ruth's Chris, Famous Dave's, Slate's and more. We are minutes away from the Big Fresno Fair, SaveMart Center, the Grizzly Stadium, Fresno State University, Old Town Clovis and downtown Fresno. Easy on and off highway access. Hotel features include free high-speed Internet access, print on demand, free hot breakfast, a business & fitness center, guest laundry facility, and pay-per-view. Our prime location in Fresno will put you near famous attractions like Yosemite National Park, Sequoia National Park, Millerton and Bass Lake and casinos. Close to our Holiday Inn Express - Fresno, is also Children's Hospital, Kaiser Permanente, St. Agnes, Wells Fargo Corporate, and more. Visit Fresno, CA and Stay Smart at the Holiday Inn Express Riverpark hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fresno (River Park) Hwy 41
Holiday Inn Express Fresno
Holiday Inn Fresno
Fresno Holiday Inn

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