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“Very Disappointed - No Maintenance” 2 of 5 bubbles
Review of La Quinta Inn & Suites Fresno Riverpark

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La Quinta Inn & Suites Fresno Riverpark
Ranked #2 of 64 Hotels in Fresno
Certificate of Excellence
Springfield, oregon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very Disappointed - No Maintenance”
2 of 5 bubbles Reviewed 24 April 2013

I have stayed at this property several times, and always had a great experience - until now. I had a 4 night business stay scheduled, so bumped up to a 2 room suite (I usually stay in a regular king room). After a very long drive, I got to the room only to find that the wall mounted A/C controllers didn't work (there are 2 in the suite, and neither worked). I called the front desk and they quickly came up to show me how to manually control the A/C units - the wall mounts don't work. The next morning, I set my laptop up on the desk to get some work done before meeting clients. The desk lamp didn't work. I sat in the desk chair and nearly fell to the ground, one arm fell off the chair. The bathroom is equipped with a nice lighted magnifying mirror - broken. The blow dryer is mounted to the wall with a single screw in the drywall - I didn't notice is was barely hanging there and it completely fell off the wall when I tried to use it. The satellite (DirecTV) box in the bedroom doesn't work. The Wi-Fi signal is very weak, and tends to disappear. I resorted to using my phone for a hot spot (hate to use my data plan). I actually pick up a neighboring hotel's Wi-Fi clearer than La Quinta's. My key card had to be reset two different times as I was locked out of the room.
The room is clean - I have no complaints about that. The staff is friendly and helpful. But it's like every device in the room is broken or questionable, and there has been no effort to fix things. There are several comparable hotels in the area and my next trip will be to one of those.

  • Stayed April 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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451 reviews from our community

Traveller rating
    265
    146
    25
    9
    6
See reviews for
168
102
31
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Fontana, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 6 April 2013

We were about to go to bed when my wife noticed something on the it was a TICK! We called the night attendant and she came up to the room and saw it. She informed us that she would need to contact the manager. We waited in the room afraid to leave anything on the floor or the bed. After some time the attendant arrived back and they gave us another room. We thought that the room was going to be 100% better it wasn't there wasn't any more TICKS but we were DISAPPOINTED. As we were going to check out nothing was mentioned about adjusting our bill, again we were DISAPPOINTED

Room Tip: Make sure you check your bedding
See more room tips
  • Stayed April 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
1 Thank AlfredM867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica E, General Manager at La Quinta Inn & Suites Fresno Riverpark, responded to this review, 8 April 2013
This is an unfortunate incident that occurred during your stay and for that we are truly sorry. Reports of this nature are taken very seriously and we have taken every precaution to ensure our guest continue to receive the exceptional service that La Quinta has been known for. Please be assured that we have addressed and eliminated this rare occurrence. Our guests' satisfaction and trust in LaQuinta is our top priorities. We apologize for any discomfort this may have caused you and your family. I hope you give us another opportunity to better serve you. Thank you for taking the time to share your thoughts about your last stay with us.


Sincerely,
Erica Turner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 31 March 2013

They upgraded us to a suite as the regular room was not yet available when we checked in. Super nice room, comfortable bed, quiet location. Nice touches included a Kerug coffee maker and higher end toiletries than I would have expected at a La Quinta. Staff was friendly and helpful. Loads of restaurants within walking distance or a short ride. Grounds were beautifully decorated.

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mosocwbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, USA
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 March 2013

Who knew that La Quinta had a really nice suite hotel in Fresno! My husband and I stayed in a two-room king suite at a very good rate where the rooms were very spacious and comfortable. There was also a very large bathroom with two access doors. My only quibble was that the sofa in the living room wasn't super comfortable. Other than that, it was great. Front desk people were professional and breakfast was good.

Room Tip: Top floor, away from elevator.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank acetraveler76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 March 2013 via mobile

I was in town to watch my nephews wrestle, and with it being a state tournament, I wasn't able to find a hotel walking distance. With great reviews, I went ahead and booked. The 8 miles drive really feels like 5.

The hotel was nice and clean. The room was big and the bed was comfy! My only complaint would be that the door didn't lock for the bathroom because the handle was broken. I'm not picky, so this didn't matter to me.

Breakfast was as good as a complimentary hotel breakfast can be. Waffles, eggs, bacon, oatmeal, Danishes, ceral etc.

Overall, I would stay at this La Quinta again.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anicole4114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Fresno Riverpark

Property: La Quinta Inn & Suites Fresno Riverpark
Address: 330 E Fir Ave, Fresno, CA 93720-2987
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Fresno
#1 Romantic Hotel in Fresno
#3 Business Hotel in Fresno
Price Range (Based on Average Rates): ££
Hotel Class:3 star — La Quinta Inn & Suites Fresno Riverpark 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Fresno Riverpark
La Quinta Inn & Suites Fresno Riverpark Hotel Fresno
La Quinta Fresno
Fresno La Quinta

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