I have stayed at this property several times, and always had a great experience - until now. I had a 4 night business stay scheduled, so bumped up to a 2 room suite (I usually stay in a regular king room). After a very long drive, I got to the room only to find that the wall mounted A/C controllers didn't work (there are 2 in the suite, and neither worked). I called the front desk and they quickly came up to show me how to manually control the A/C units - the wall mounts don't work. The next morning, I set my laptop up on the desk to get some work done before meeting clients. The desk lamp didn't work. I sat in the desk chair and nearly fell to the ground, one arm fell off the chair. The bathroom is equipped with a nice lighted magnifying mirror - broken. The blow dryer is mounted to the wall with a single screw in the drywall - I didn't notice is was barely hanging there and it completely fell off the wall when I tried to use it. The satellite (DirecTV) box in the bedroom doesn't work. The Wi-Fi signal is very weak, and tends to disappear. I resorted to using my phone for a hot spot (hate to use my data plan). I actually pick up a neighboring hotel's Wi-Fi clearer than La Quinta's. My key card had to be reset two different times as I was locked out of the room.
The room is clean - I have no complaints about that. The staff is friendly and helpful. But it's like every device in the room is broken or questionable, and there has been no effort to fix things. There are several comparable hotels in the area and my next trip will be to one of those.
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- Also Known As:
- La Quinta Inn And Suites Fresno Riverpark
- La Quinta Inn & Suites Fresno Riverpark Hotel Fresno
- La Quinta Fresno
- Fresno La Quinta